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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Honestly the worst experience I’ve had with hair. Closure knotted up so bad and when I was try to detangle it split in half. Bundles shedded like crazy. Definitely not raw hair. Customer service atroc... Ver más

Valorada con 5 estrellas sobre 5

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

HAIRVIRGINITY is my favorite hair brand! I’m already on my third purchase: I started with a straight frontal and 3 bundles of Burmese hair (my all-time fave), and now I’ve ordered a HD fronta... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quite expensive but the joy from receiving good quality hair is unmatched. Its actually worth spending the money with hairvirginity than risking other companies that send rubbish. I just bought a bun... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de extensiones de cabello
  2. también en la categoría
  3. Mayorista de productos de belleza
  4. Proveedor de productos de belleza
  5. Tienda de artículos de belleza
  6. Tienda de pelucas
  7. Tienda de productos capilares

Escrito por la empresa

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

285 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 77% de las opiniones negativas

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4,2

Todas las opiniones

(285)

49 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing company & amazing hair

Amazing company & amazing hair. Ive purchased from HV four times now, all different textures & every-time is great. No processed smell to the hair & after a co wash & rinse the water ran clear, that let me know their hair is not chemically treated and 100%virgin from source. Recently purchased 4x single drawn malaysian straight bundles, beautiful sheen even without product on the hair, it holds a curl really well & for single drawn wefts the bundles have great density. Presentation always above and beyond, white box & silver satin bag. The reason why I give this company 10/10 is the customer service & delivery options. As someone who regularly makes wigs, and always needing hair as soon as possible, the fact i can get the hair next day delivery and before 1pm, amazing honestly. Ladies please dont let the other reviews scare you, i don't play when it comes to reviews, because in the current climate no one wants to waste their money and this one is the honest truth its worth every penny the hair is 10/10. I wish the ceo & team of HV an amazing 2024, love to see ladies winning & making boss moves x

27 de noviembre de 2023
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Rene

CEO here! Honestly, thank you so much for such a lengthy and helpful review! I'm so happy to hear that you've experienced all our textures and that you have a real concrete stance on what we offer! We appreciate your support and well wishes and we promise to continue to do our best on service and quality as customers like you make it so worth it! We would love to support your business too so please do make yourself known to us on Instagram/ email! Thanks again!!

- HAIRVIRGINITY xxx

Valorada con 1 estrellas sobre 5

This product is awful

This product is awful. I have had it for two days and it is tangled and shedding. It has been advertised as raw virgin hair and it is not. I am very disappointed and will never purchase from this company again it took a week and a half to deliver I paid for one day delivery. There are so many things that went wrong.

1 de febrero de 2024
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Respuesta de HAIRVIRGINITY

Hello Paulina

Thank you for your review and we're really sorry to hear you've had a bad experience with your order.

Your order was shipped on time with the 1-2 working day delivery label you purchased but we cannot control if there are courier transit delays between the UK and US due to customs / flight delays unfortunately. As soon as you notified us, we sent a partial refund for the inconvenience nonetheless. You also forgot to add a discount code at the time of your order which we also partially refunded you as a good will gesture too as it was too late to cancel your order.

In regards to the quality of the hair, we only sell raw hair and we always encourage customers to contact us first so that we can resolve the issue ASAP. I can see we have had no contact from you regarding an issue of quality. We try our best for all our customers and we hope you can give us the chance to look into this for this for you as we want our customers to have the best experience possible.

- HAIRVIRGINITY x

Valorada con 1 estrellas sobre 5

The hair is awful on instagram I tried…

The hair is awful on instagram I tried to warn ppl they hair do not look the same in person and they blocked me. Disgusting company I will never purchase nothing from them again or recommended my family too they don’t answer emails either I told them that I’m wearing the closure cause I can’t wait I needed my hair desperately and already booked a appointment and they never answered email and blocked me be wary they block ppl for no reason and don’t answer just take your money and give you awful hair especially the brazillian the shedding awful the colour of lace awful please go elsewhere do not buy from them if you see my review don’t under any circumstances spend your money on this company and they reported my review so you cant see the unfair treatment

12 de febrero de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Lydia

We've tried our best to communicate with you via email and resolve. We asked you to send photos of your closure as you did not believe it was HD and you refused. We asked to send it back and you also refused but you instead choose to leave multiple reviews and spam unfairly. We're really sorry we were unable to help you further.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Hd 5x5 closure…

Ordered a hd closure for next day delivery and it arrived on time!

The quality of it was amazing and didn’t have any issues, will definitely be ordering from here again!

1 de febrero de 2024
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Respuesta de HAIRVIRGINITY

Hello Emmanuelle

We're so grateful for your review! This is really helpful and we're glad you're pleased!

- HAIRVIRGINITY x

Valorada con 2 estrellas sobre 5

Hard refund/exchange process

Had an issue with hair quality and contacted customer services. I sent over photos as requested, and was met with a ridiculous amount of hoops to jump through, including paying to send the hair back to them (with only a 7 day window to do so, which would be fine if they were clip ins but seems quite unreasonable when regarding tape extensions), and if THEY decide the hair is good enough quality, you AGAIN have to pay for them to send the hair back to you. I then never received a response to my follow up email and had to go through a 3rd party site to try and resolve the issue. The whole customer service process is quite bad, especially when you consider how much money you’re spending. In hindsight I would’ve shopped somewhere else, you can get better quality hair for a lot cheaper, and better customer service.

8 de febrero de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Georgia

Thank you for leaving a review. We will always reimburse postage for any items that are deemed faulty upon return. Please note that it is only fair for the hair to be shipped back so that our team of qualified stylists can assess the hair against your concerns and find the best resolution - as sometimes customers may not understand how to treat/ care for raw extensions properly. We take pride in our service to customers along with the quality of our products but our terms and conditions are quite clear regarding the return process should any issue arise.

- HAIRVIRGINITY x

Valorada con 2 estrellas sobre 5

Hair quality can be better

I ordered 2 bundles of brazillian deep wave and 2 peruvian wigs (straight and wavy). Delivery was great, but I must say that for such expensive hair, I'm quite disappointed with all orders. The bundles were thin at the end. The wigs are frizzy and shed too.

5 de enero de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hello Joy

Thank you for taking the time to leave us a review. I can see that you purchased our SD (single drawn hairs) which are not as thick as our DD collection from root to tip. Regarding the frizziness/ shedding, we encourage you to contact us via email so our team can look into this for you. We look forward to resolving this for you!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

I highly recommend this company

I highly recommend this company. I am so impressed with the unit I recently purchased. The quality of the hair is great and wig construction spot on!

1 de febrero de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi there!

Thank you so much for taking the time to leave us a review! Its so helpful and more than anything, we're really happy to know that you are impressed with the quality and construction of your wig unit!

Hope to have you again soon!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Excellent quality bundles

Excellent quality bundles
Fast shipping
Brilliant customer service

10 de enero de 2024
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Respuesta de HAIRVIRGINITY

Hi Aleda

Thank you so much for taking the time to leave us such a nice review! More than anything, we're really happy you're pleased with our products and service! Hope to have you again soon!

- HAIRVIRGINITY x

Valorada con 4 estrellas sobre 5

Poor customer service

Poor customer service, although the product is amazing one week in, though took nearly three weeks to arrive. Found the customer service rude and patronising, but product strong

10 de enero de 2024
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Respuesta de HAIRVIRGINITY

Hello Hayley

Thank you for your review. Our team responded to you as best and as detailed as possible regarding your custom order items on pre-order. We do try to make our timeframes as clear as possible online and we're always happy to help across social media and via email.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

10s across the board

From finding a unit on the website to the detailing with the packaging. 10s across the board. Lace is durable, easy to work with and flawless to install. There is nothing to fault.

15 de diciembre de 2023
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Geri!

We're so happy that you loved the website, packaging and most importantly your Lace wig unit!! Thanks so much for leaving us a review!!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Best experience!

Had the best experience with hairvirginity! I had ordered my tape in extensions during the hectic christmas period and was worried it may not arrive in time for my birthday in January. I popped them a message on Monday morning to express my worry. My hair was at my doorstep on Tuesday. I AM OVER THE MOON! The hair feels amazing. I love the quality. You have made my whole birthday! Will definitely be repurchasing in the future. Thank you again!

9 de enero de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Melissa!

Thanks a million for leaving such a lovely review! We're glad you had such a pleasurable experience and we hope you had an amazing birthday!!!

- HAIRVIRGINITY x

Valorada con 2 estrellas sobre 5

Hair quality issue

Ordered tape in extensions and they were beautiful. However since washing them the hair is almost unrecognisable. It’s gone really coarse (almost straw like), dull and gets matted extremely easily. Really disappointed as I loved the hair at first. I would expect the hair quality to last more than one wash when spending £300

20 de diciembre de 2023
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Georgia

Thank you for your review and we're really sorry to hear you've had a bad experience with your order. We always encourage customers to contact us first so that we can resolve the issue ASAP.

Can you please contact us via email and our team will look into this for you.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Amazing Same Day Service…

HV sorted me out at the very last minute with hair, extremely accommodating, a fantastic level of customer service, I look forward to wearing the hair.

19 de diciembre de 2023
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hello

Thanks so much for leaving us a review!! We look forward to your future purchases!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

The BEST

The BEST! hair I’ve purchased so far! :D

3 de diciembre de 2023
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Respuesta de HAIRVIRGINITY

Hi Nance

We are thrilled you're happy!! Thank you for your purchase.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

My third time ordering from Hair…

My third time ordering from Hair Virginity & as always I’m happy with my purchase. The Hair is super lush cannot wait to get it installed! Fast shipping & friendly staff to answer any queries!! Shop HairVirginity!! 🤍

12 de diciembre de 2023
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Drita

Thanks so much for leaving such a lovely review! Glad you're happy and you're always welcome!!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

2X6 Closure

Excellent quality of hair and lace.

12 de noviembre de 2023
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Respuesta de HAIRVIRGINITY

Hi Stephanie

Thank you for your review on our 2x6 HD closure! Glad you're impressed and we hope to have you again soon!

- HAIRVIRGINITY x

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