Honestly the worst experience I’ve had with hair. Closure knotted up so bad and when I was try to detangle it split in half. Bundles shedded like crazy. Definitely not raw hair. Customer service atroc... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Ver más
La empresa ha respondido
HAIRVIRGINITY is my favorite hair brand! I’m already on my third purchase: I started with a straight frontal and 3 bundles of Burmese hair (my all-time fave), and now I’ve ordered a HD fronta... Ver más
La empresa ha respondido
Quite expensive but the joy from receiving good quality hair is unmatched. Its actually worth spending the money with hairvirginity than risking other companies that send rubbish. I just bought a bun... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de extensiones de cabello
- también en la categoría
- Mayorista de productos de belleza
- Proveedor de productos de belleza
- Tienda de artículos de belleza
- Tienda de pelucas
- Tienda de productos capilares
Escrito por la empresa
HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!
Información de contacto
Reino Unido
- INFO@HAIRVIRGINITY.COM
- hairvirginity.com
4,2
Muy bueno
285 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 77% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
best customer service experience ever!
best customer service experience ever!! They were so helpful and had such clear communication with me. I had ordered hair from them for my birthday and had trouble with the delivery and they helped me and tracked it for me at a discount!! honestly my birthday could have been ruined if i didnt get my hair in time for my appointment but it all worked out!!! And the hair was sooo soft as well!
7 de noviembre de 2023
Respuesta de HAIRVIRGINITY
Hi Morgan!
Thanks for taking the time to express your feedback! We pride ourselves not just on product but on service too and we're glad this stood out to you! Super glad you enjoyed your birthday too!!
Excited to have you again soon!
- HAIRVIRGINITY x
Quick service and amazing quality
1 de noviembre de 2023
Respuesta de HAIRVIRGINITY
Hi Sharifa
Thanks so much for your review! Excited to have have you shop with us again!
- HAIRVIRGINITY x
Bundles from heaven
I’ve tried sooo many bundles before, vendors, aliexpress and other companies but I am so impressed. I ordered (3) 28’ double drawn virgin Vietnamese bundles and the matching 13x6 frontal and may I say wowwww
1. Hair is full from top to bottom.
2. No shedding.
3. Legit HD lace and very small knots.
4. Doesn’t have that chemical hair smell.
5. The blonde is a healthy shade of yellow, not artificial.
6. The packaging is sooo cute (lil silk lined white box with a dust bag) makes me wanna have a collection of them.
7. 28’ sitting like 32’ no joke.
Bundles were a bit pricier than I usually go for but I can tell this is really quality over quantity and the bundles will last years.
Cannot recommend more, I will only buy my hair from here now, these are some serious grown woman with grown woman money bundles :p
6 de noviembre de 2023
Respuesta de HAIRVIRGINITY
Hi Ayva
Wow! Thanks so much for your detailed review!! We're so glad that you see the quality difference with our products! Your review will be very helpful for our customers so we're truly grateful!
Excited to have you again soon!
- HAIRVIRGINITY x
Great quality and speedy delivery
3 de noviembre de 2023
Respuesta de HAIRVIRGINITY
Hi Valcyné
Thank you for your feedback and its really helpful to know you are happy with quality and our fast delivery!
Thanks again!
- HAIRVIRGINITY x
Delivery is fantastic and packaging is…
Delivery is fantastic and packaging is lovely however I was unhappy with the quality of the hair. It has become very dry and brittle after doing some highlights. Ive had the same highlights done on hair from a different vendor and it hasn’t caused the hair to go so dry and brittle.
14 de octubre de 2023
Respuesta de HAIRVIRGINITY
Hi Maya
Thank you so much for your review and we're really sorry to hear that you are unhappy with the quality after colouring. We are adamant that qualified stylists will be able to lift our raw hair effortlessly and know how to replenish the hair with conditioning treatments after. Could you please get in touch with us via email and we'll be more than happy to look into this further for you!
- HAIRVIRGINITY x
I had ordered a 6x6 closure the lace is…
I had ordered a 6x6 closure the lace is thin hd just what I had wanted , I would buy again
25 de octubre de 2023
Opinión espontánea
Respuesta de HAIRVIRGINITY
Hi Amy!
Thanks a million for your review! Glad you're happy with your 6x6 HD lace closure!
- HAIRVIRGINITY x
Great communication
11 de octubre de 2023
Respuesta de HAIRVIRGINITY
Hi Sharay
Thanks so much for your 5* review! Glad you are pleased with our service!
- HAIRVIRGINITY x
Love the 6x6 closure quality is amazing…
Love the 6x6 closure quality is amazing need to get more hair
10 de octubre de 2023
Respuesta de HAIRVIRGINITY
Hi Bre! Thanks so much for your 5* review - we're so glad you're happy with the quality of your 6x6 lace closure! Can't wait to have you again!
- HAIRVIRGINITY x
Great quality
Great quality! I ordered the Yaki straight bundles. When I received them they looked amazing! The ends of the hair were not raggedy but full also the Yaki texture was spot on. My hairdresser also enjoyed using the hair and commented on the hair quality.
3 de octubre de 2023
Respuesta de HAIRVIRGINITY
Hi Facebyfam!
Thanks so much for taking the time to leave us such a nice review! Glad you and your hairdresser enjoyed the quality of our bundles! Can't wait to have you again!
- HAIRVIRGINITY x
The best grade hair ever I only use…
The best grade hair ever I only use this in Andre Pierre hair salon all the clients love the quality
9 de octubre de 2023
Respuesta de HAIRVIRGINITY
Hi Andrew!
Thanks so much for this review!! Really happy you and your clients are pleased with our hair! Would love to sit in your chair one day!
- HAIRVIRGINITY x
The hair is ok… the body wave pattern…
The hair is ok… the body wave pattern is barley there tho…
8 de febrero de 2023
Respuesta de HAIRVIRGINITY
Hi Abigail,
Thank you for your review. Please remember that body wave textures are good for holding a curl when being styled with a curling tool, but naturally, it will air dry almost straight. We hope this helps and we hope to have you again soon!
- HAIRVIRGINITY x
My name has been absolutely tarnished…
My name has been absolutely tarnished after false allegations of theft being made against me because I didn’t get the hair I ordered and the company sent out new hair. To be fair I do believe this was a fault of DPD, however I’ve been wrongly accused. I genuinely have no idea how or why this has happened.
8 de octubre de 2023
Opinión espontánea
Respuesta de HAIRVIRGINITY
Hello Tai. As you are aware, we have proceeded legal proceedings with court on this case. After we happily sent you a replacement whilst investigations were underway, DPD have video evidence of your parcel being collected by yourself on video scanned using the QR code only obtained via text message to your device. We will not be responding here and instead you can submit any comments directly via court.
Thank you.
Great service and very trustworthy
2 de octubre de 2023
Respuesta de HAIRVIRGINITY
Hi Camila
Thanks so much for the 5* review! It really means a lot and we're glad you can rely on and trust us with your hair!
- HAIRVIRGINITY x
Respuesta de HAIRVIRGINITY
Hi Jennifer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are enjoying your new hair and that it has exceeded your expectations. Our team works hard to provide the best quality products and services, and your feedback reaffirms that we are on the right track. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your trust and support!
- HAIRVIRGINITY x
Excellent buy.
I have been looking for a company which provides a variation of closure sizes for a while. Elated when I bucked up on hair virginity. I bought the 613 lace closure and 7x7 lace closure, both straight. I haven’t experienced any shedding after bleaching the knots and dying the closure. Been wearing my wig install for a week now no shedding. Definitely will be buying again and can’t wait to try the bundles.
4 de septiembre de 2023
Respuesta de HAIRVIRGINITY
Hi Miss Elsa,
We are absolutely delighted to hear about your positive experience with our products! Providing a wide range of closure sizes and maintaining quality is something we take pride in, and it's fantastic to know that you found exactly what you were looking for in our Closure collection!
It's also great to hear that the closures have held up well after customising – durability is a key focus for us. We're thrilled that your wig install has been shedding-free for a week and that you plan to purchase from us again. We can't wait to serve you again in the future, and we're excited for you to try our bundles as well!
If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing Hair Virginity!
- HAIRVIRGINITY x
Honest review
I’ve had the hair for a week and it’s been good so far until I noticed shedding and tangling. The hair shouldn’t be doing this considering how much I spent and it’s only beeen a week
3 de septiembre de 2023
Respuesta de HAIRVIRGINITY
Hi Farida,
Thank you for sharing your feedback with us, and we're sorry to hear about the shedding and tangling you've experienced with our hair. We understand your concerns, and we sincerely apologise for any inconvenience this has caused you.
Quality and customer satisfaction are our top priorities, and we take your feedback seriously. We would like to assist you in resolving this issue and ensuring that you have a positive experience with our products. Please reach out to our customer support team (info@hairvirginity.com) as soon as possible so that we can assess the situation and work towards a solution that meets your expectations.
Your satisfaction is essential to us, and we are committed to addressing your concerns promptly. Thank you for giving us the opportunity to make things right for you.
- HAIRVIRGINITY x
Respuesta de HAIRVIRGINITY
Hi Wise,
We're pleased to hear that your order arrived on time and that you were satisfied with the packaging! Our aim is to provide not only high-quality products but also a seamless and pleasant shopping experience from start to finish.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
- HAIRVIRGINITY x
Hair is amazing quality and True to…
Hair is amazing quality and true to length. Next day delivery was amazing especially during the bank holiday
20 de agosto de 2023
Respuesta de HAIRVIRGINITY
Hi Georgia
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that you are loving the quality and length of your hair. Our team works hard to ensure that our products meet the highest standards, and it's always rewarding to receive such positive feedback.
We understand how important fast and reliable delivery is, especially during holidays, and we're delighted to hear that you were pleased with our next-day delivery service. Your satisfaction is our priority, and we hope to continue exceeding your expectations in the future.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Enjoy your beautiful hair!
- HAIRVIRGINITY x
Amazing service
4 de septiembre de 2023
Respuesta de HAIRVIRGINITY
Hi Nicole
Thanks so much for your review!
- HAIRVIRGINITY x
New customer for life!
Just received my hair and the thickness from top to bottom CHEFS KISS, packaging is 10/10!! Delivery was quick considering it was a custom order, really happy with my purchase.
19 de agosto de 2023
Opinión espontánea
Respuesta de HAIRVIRGINITY
Hello!
Thanks so much for leaving us a review - we're really grateful and we're glad you're pleased!
- HAIRVIRGINITY x
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.