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At Hale New York, we are dedicated to creating modern, versatile clothing designed for everyday life. Our mission is simple: to offer reliable, stylish pieces that combine comfort, quality, and timeless design for both men and women. We believe that clothing should feel effortless. That’s why our collections focus on clean silhouettes, wearable colors, and comfortable fabrics that are made to move with you throughout your day. Whether you’re getting ready for work, traveling, or enjoying a casual outing, our pieces are designed to fit seamlessly into your routine. Rather than chasing fast-changing trends, we prioritize thoughtfully curated collections that emphasize durability, functionality, and long-term wearability. Each item is selected with attention to detail, ensuring it meets our standards for comfort, fit, and style. At Hale New York, we value transparency and customer satisfaction. We aim to provide a smooth shopping experience, clear communication, and dependable service from the moment you discover our brand to the delivery of your order.
Estados Unidos
3,1
12 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I like the clothes I received but shipping takes long. Took over a week to get it.
Respuesta de Hale Newyork
Thank you for your feedback. We’re happy to hear you like the clothes you received. We understand that the shipping time was longer than expected and appreciate your patience. We’re continuously working to improve our delivery times and hope to provide a faster experience on your next order.
Exchange process was quick and easy, new size fits much better.
Respuesta de Hale Newyork
Thank you for your feedback. We’re glad to hear the exchange process was smooth and that the new size fits much better. If you need any further assistance, we’re always here to help.
I ordered a dress just to try out the brand, and it fits great. I’m really happy with my purchase and will probably buy another basic piece soon
Respuesta de Hale Newyork
Thank you for your kind review. We’re glad to hear the dress fits well and that you’re happy with your purchase.
We appreciate your support and hope to see you again soon.
I have to give 2 stars because after placing my order, I didn’t receive any confirmation or update emails.
Respuesta de Hale Newyork
Thank you for your feedback, and we’re sorry for the inconvenience. Order confirmations can sometimes end up in your spam or promotions folder, so we recommend checking there as well.
If you still haven’t received it, please reach out to our customer support team with your order number and we’ll be happy to check and assist you further.
My order came in time but the dresses turned out really nice and Im happy with them. The blouse though was way tighter than it should be and even though it says the same size. Its basically unwearable. I do like the design but honestly i expected better quality.
Respuesta de Hale Newyork
Thank you for your feedback. We’re glad to hear your order arrived on time and that you’re happy with the dresses.
We’re sorry the blouse didn’t meet your expectations in terms of fit and quality. That’s definitely not the experience we aim to provide. Please reach out to our support team so we can assist you with a suitable solution.
We appreciate your honest feedback and will use it to improve our products.
I usually wear a size M, but this time, based on the recommendation to size up, I ordered a size L of the HUDSON spring jacket. Unfortunately, it fits too big, with sleeves that are too long and an overall loose fit.
Respuesta de Hale Newyork
Thank you for your feedback.
We’re sorry the HUDSON spring jacket in size L did not fit as expected. We understand how important the right fit is and appreciate you bringing this to our attention.
Please contact our support team and we will be happy to assist you with an exchange or finding a better size.
The dress I ordered was fine. The only downside was that delivery took a little longer than expected.
Respuesta de Hale Newyork
Thank you for your feedback! We’re glad to hear that you were satisfied with the dress and that it met your expectations.
We sincerely apologize for the delay in delivery. We understand how important timely shipping is, and we’re continuously working to improve our delivery times to provide a better experience.
We truly appreciate your support and hope to serve you again soon!
I got my questions answered really fast, within just a few minutes. Customer support was super responsive and helpful. A big thank you to Rachel! 10/10 service when it comes to contacting them :)
Respuesta de Hale Newyork
Thank you for your kind feedback.
We’re pleased to hear that you received prompt and helpful support. Your comments will be shared with Rachel, who will greatly appreciate the recognition.
We value your feedback and look forward to assisting you again in the future.
Shipping was fast and the website was easy to use. The dresses are beautiful, but the fit could be a little better.
Respuesta de Hale Newyork
Thank you for your review. We’re glad to hear the shipping was fast and that you found the website easy to use.
We’re happy you like the dresses, and we appreciate your feedback on the fit. We’ll share this with our team as we continue to improve our sizing and overall fit.
Amazing designs and loved the colors! Would have liked more competitive prices
Respuesta de Hale Newyork
Thank you for your kind words. We’re really happy to hear you loved the designs and colors.
We appreciate your feedback regarding pricing and will take it into consideration as we continue to improve.
I purchased a dress and the ordering process was really easy. However, I’m a bit frustrated with the sizing. I ordered my usual size and checked the measurements on the website beforehand, and everything seemed to match. When the dress arrived, it was much bigger than expected. I ordered an XL, but it ended up being too large and I probably should have gone with an L instead. That makes me a bit hesitant to order again.
Respuesta de Hale Newyork
Thank you for your feedback. We’re glad to hear the ordering process was easy.
We’re sorry the sizing didn’t meet your expectations. We understand how frustrating it is when an item doesn’t fit as expected, especially after checking the measurements. Your feedback will be shared with our team to improve sizing accuracy.
If you’d like assistance with an exchange or sizing advice, please feel free to contact our customer service team at info@hale-newyork.com. We’re happy to help.
Good experience with hale newyork. Ordered 2 sequin dresses in black and red. The fit is good and the quality is nice. the dress is on the thinner side so its not really suited for autumn or winter wear, but for summer its perfect.
Respuesta de Hale Newyork
Thank you for your review. We’re glad to hear you had a good experience and that you’re happy with the fit and quality of the sequin dresses. We also appreciate you mentioning the fabric weight, as that can be helpful for others.
Thanks again for your support.
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