Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Ver más
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Consulta las opiniones de los clientes
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Ver más
La empresa ha respondido
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Ver más
La empresa ha respondido
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Información de contacto
42 Wilbury Way, SG4 0AP, Reino Unido
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Excelente
208 opiniones
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Unacceptable delivery
On both occasions before I stopped using this company , the delivery guy refused to bring the 5 x 25 kg bags beyond my front step and not 10 metres along to the storage area. Despite the Company saying they would not happen again, it did ,and I just received a pathetic unhelpful response when I complained .
Don't use them unless you're under 50 and prefer lifting 25 kg bags rather than go to a gym!
31 de diciembre de 2025
Opinión espontánea
Respuesta de Halite Salts
Hi,
Thank you for your feedback, and we’re genuinely sorry to read this.
We completely understand how frustrating it must be when heavy 25kg bags are not delivered to a reasonable location on your property — especially after you were previously assured it wouldn’t happen again. That’s not the standard of service we expect from our delivery partners.
Whilst we do rely on third-party couriers, we take complaints like this seriously and escalate them directly with the depot involved. We also note delivery instructions on consignments wherever possible to try and prevent repeat issues.
We’re also sorry if our previous response felt unhelpful — that certainly isn’t how we want customers to feel after contacting us.
Please contact us with your order number and delivery postcode so we can investigate this properly and ensure your concerns are formally addressed.
Kind regards,
The Halite Salts Team
Great to deal with and always have good…
Great to deal with and always have good prices. With promptly delivery unlike another block salt company. The only draw back is the weight of the boxes with the six boxes in.
29 de enero de 2026
Respuesta de Halite Salts
Thank you for your great feedback. We’re really pleased to hear you find us easy to deal with, competitively priced, and reliable for prompt delivery.
We also appreciate your comment regarding the weight of the boxes. This is helpful feedback and something we continue to review alongside packaging and handling considerations. Thank you again for your support.
Great service
26 de enero de 2026
Respuesta de Halite Salts
Thank you for your kind feedback. We’re really pleased you were happy with the service and appreciate you taking the time to leave a review.
speedy delivery and good price
speedy delivery and good price. Bought via B&Q with no problems with order or delivery.
5 de febrero de 2026
Opinión espontánea
Respuesta de Halite Salts
Thank you for your great feedback. We’re really pleased to hear you found the pricing competitive and that everything went smoothly with your B&Q order and delivery. We appreciate your support and hope to serve you again in the future.
Great salt block
Delivery was great, well packaged boxes. Only opened one box and didn’t found any damages. It’s super smooth and better than the branded version. Too early stage to comment more.
29 de diciembre de 2025
Respuesta de Halite Salts
Thank you for your review. We’re pleased to hear the delivery went smoothly and that the boxes arrived well packaged and undamaged. It’s great to know you’re happy with the quality of the salt block and that it compares favourably to branded alternatives. We hope it continues to perform well for you and appreciate you sharing your early experience.
Enoying being with Halite Salt
Halite Salt, I have been using them for a little over a year now and find them to be brilliant when it comes to the ordering process, delivery and customer support.
15 de enero de 2026
Opinión espontánea
Respuesta de Halite Salts
Thank you for your lovely review and for being with us for over a year. We’re delighted to hear you’ve had such a positive experience with our ordering process, delivery, and customer support. Your continued support is greatly appreciated, and we look forward to continuing to provide you with a reliable service.
Very Competitively Priced Salt
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delivery company, but Halite Salts resolved this and dispatched replacements which arrived very quickly and without any fuss. We would certainly recommend them for all your salt needs.
14 de enero de 2026
Opinión espontánea
Respuesta de Halite Salts
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you found our pricing competitive and that your order arrived promptly. While we’re sorry there was an issue with the delivery company, we’re glad we were able to resolve this quickly and get replacements to you without any fuss. Your recommendation means a great deal to us, and we truly appreciate your support.
No communication received
Hello, made an order of 12 packs and turns out I need curved vs standard square… can’t get an answer to my multiple emails at all… stuck in limbo now having paid and the order is here ?!?!?!
Emailed for the fourth time!
8 de enero de 2026
Opinión espontánea
Respuesta de Halite Salts
Hi,
Thank you for your review and we’re sorry for the frustration caused.
We’re keen to help resolve this, however we’re unable to identify your order from the review alone. As soon as we have your order details, we can look into this immediately and advise on the best solution.
Please contact us at info@halitesalts.co.uk
with your order number or the email address used at checkout, and a member of the team will assist straight away.
Kind regards,
Halite Salts Team
All good
Good price, good web ordering system. Delivered on time by pleasant delivery person.
29 de diciembre de 2025
Respuesta de Halite Salts
Thank you for your great feedback! We’re glad you found our pricing competitive, the website easy to use, and that your delivery arrived on time with a pleasant delivery experience. We really appreciate your support and hope to see you again soon.
Prompt delivery and personal customer…
Prompt delivery and personal customer service! Thank you so much.
3 de enero de 2026
Opinión espontánea
Respuesta de Halite Salts
Thank you so much for your kind words! We’re really pleased to hear you were happy with both the prompt delivery and our personal customer service. We truly appreciate your support and hope to welcome you back again soon.
Good salt blocks
Fast delivery
Well packaged
First blocks are intact - other suppliers have arrived broken to bits.
29 de diciembre de 2025
Respuesta de Halite Salts
Thank you for your feedback 😊
We’re really pleased to hear your order arrived quickly, well packaged, and with the blocks intact. It’s great to know the care we take with packing makes a difference compared to other suppliers. We really appreciate you taking the time to leave a review.
Respuesta de Halite Salts
Thank you for your review 😊
We really appreciate your support and are pleased you had an excellent experience with us.
This salt is great quality and value
This salt is great quality and value. The subcription makes it easy and I was able to easily adjusted the frequncy when I started to accumulate a little salt. A very helpful and friendly agent
29 de diciembre de 2025
Respuesta de Halite Salts
Thank you so much for your lovely feedback 😊
We’re delighted to hear you’re happy with the quality and value of the salt, and that the subscription has made things easy to manage. It’s great to know you were able to adjust the frequency to suit your needs, and we’ll be sure to pass on your kind words to our customer service team. We really appreciate your support.
A couple were broken which is a pain…
A couple were broken which is a pain but otherwise good
26 de noviembre de 2025
Respuesta de Halite Salts
Thank you for your feedback. We’re really glad to hear everything was otherwise good, but we’re sorry to hear that a couple were broken — we understand how frustrating that can be. Please do get in touch with us at info@halitesalts.co.uk
and we’ll be more than happy to put this right for you.
Prompt and trouble free service.
24 de noviembre de 2025
Respuesta de Halite Salts
Thanks so much for your lovely review! We’re really pleased you found the service prompt and trouble-free. If you ever need anything at all, we’re here to help.
Respuesta de Halite Salts
We appreciate your comments. Delighted the price and on-time delivery were to your satisfaction.
Extremely fast delivery and very…
Extremely fast delivery and very competitive prices. We have been buying block salt for over 10 years and this is easily the best experience. Haven’t used the salt yet and if it does what is says on the tin we will be buying Halite salts moving forward. Thank you!
26 de noviembre de 2025
Respuesta de Halite Salts
Thank you so much for your wonderful review. We’re delighted to hear the delivery speed and pricing stood out, especially after 10 years of buying block salt. We hope the product performs just as well for you, and we’ll be here whenever you need more. Thank you for choosing Halite Salts.
All good 🙂🙂🙂
28 de octubre de 2025
Respuesta de Halite Salts
Thank you for your review. We’re glad everything was spot on and really appreciate you choosing us.
Respuesta de Halite Salts
Thank you for the lovely feedback. We’re delighted to hear you’re happy with the product and the fast delivery. A 5-star review from you means a lot to us — thank you for choosing Halite Salts.
Quick bul delivery at a competitive…
Quick bulk delivery at a competitive price.
27 de octubre de 2025
Respuesta de Halite Salts
Thank you for your review. We’re pleased to hear you received a quick delivery at a competitive price. We appreciate your support and look forward to serving you again.
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