Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Ver más
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Consulta las opiniones de los clientes
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Ver más
La empresa ha respondido
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Ver más
La empresa ha respondido
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Información de contacto
42 Wilbury Way, SG4 0AP, Reino Unido
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Excelente
208 opiniones
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Respuesta de Halite Salts
Thank you for your review! We're really pleased to hear you were happy with the product and the speed of delivery. We appreciate your support and look forward to serving you again.
Extremely trustworthy company have…
Extremely trustworthy company have absolutely no issues recommending them.
Any problems they solve without question.
Hope to be using them far into the future
25 de abril de 2025
Opinión espontánea
Respuesta de Halite Salts
Thank you so much for your kind words and continued support. We're truly grateful for your trust in us and are always here to help whenever needed. It's great to hear you'd recommend us, and we look forward to serving you for many years to come!
Customer service at its best.
Despite some of my initial order being lost in transit, Halite Salts responded immediately to replace it within a week. This is customer service at its best.
25 de abril de 2025
Respuesta de Halite Salts
Thank you so much for your kind words and understanding!
We’re truly sorry part of your order was lost in transit, but we’re glad we could make it right quickly. It means a great deal to us that you recognise our commitment to customer service – your feedback really encourages our team to keep doing their best.
First time we've used this company
First time we've used this company. Highly recommended salt blocks arrived within 5 days.
25 de abril de 2025
Respuesta de Halite Salts
We’re so pleased to hear your first experience with us was a positive one. Delighted the salt blocks arrived promptly and that you’d recommend us – we look forward to serving you again in the future!
Respuesta de Halite Salts
We’re delighted you were happy with the price and prompt delivery. It’s always our aim to offer great value and reliable service – really appreciate you taking the time to share your experience!
Respuesta de Halite Salts
Thank you for your kind words!
We’re so pleased to hear you found the ordering process easy and the salt well priced. It’s great to know your delivery arrived on time too – we really appreciate your support and look forward to serving you again.
Respuesta de Halite Salts
We’re really glad you were happy with the fast and efficient delivery. Your support means a lot to us!
Respuesta de Halite Salts
We’re glad to hear everything arrived on time and as expected. It’s always great to know we’re meeting our customers’ expectations – we really appreciate you taking the time to leave a review.
It iFound the the best place. s lovely to get the tablets…
It is lovely to get the tablets delivered. The bags are secured in boxes. Most importantly, the staff are great - efficient friendly and obliging
2 de abril de 2025
Respuesta de Halite Salts
Thank you so much for your kind review! We're delighted to hear you've found us to be the best place for your salt tablets. It’s great to know the packaging and delivery met your expectations—and your kind words about our team truly mean the world to us. We'll be sure to pass them on!
Looking forward to serving you again soon.
Warm regards,
The Halite Salts Team
Very good all round
Very well packaged, quick delivery, good quality product for the price.
2 de abril de 2025
Respuesta de Halite Salts
Thank you so much for your kind words! We're thrilled to hear you were happy with the packaging, delivery speed, and the quality of our salt. We really appreciate you taking the time to leave a review—it means a lot to our team. If you ever need anything else, we’re always here to help!
Best regards,
The Halite Salts Team
Good seller!
A good seller, honest and tried their best to fulfil my urgent need of delivery.
Previously when delivery was mishandled, not their fault, the owner made sure to fix the problem immediately.
I am now a repeat customer due to their honesty and reasonable prices!
5 de abril de 2025
Opinión espontánea
Respuesta de Halite Salts
Thank you so much for your kind and thoughtful review! We're truly grateful for your continued support and understanding. It means a lot to us that you recognised our efforts to resolve the delivery issue swiftly. We're always here to help and do our best to provide honest service and great value. Looking forward to serving you again!
Respuesta de Halite Salts
Thank you for the great review! We're pleased to hear your order arrived on time and that you're happy with the quality and price of our salts. Your support means a lot to us!
Respuesta de Halite Salts
Thank you for your kind words! We're glad to hear your order arrived promptly and that you found it good value. We really appreciate your support!
Respuesta de Halite Salts
Thank you for your feedback! We're really pleased you found the product great value. We’re sorry the delivery wasn’t as quick as expected—we’re always working to improve this and appreciate your patience. Hope to serve you again soon!
Good communication when delivery was…
Good communication when delivery was going to be late, arrived in time, anyway
2 de abril de 2025
Respuesta de Halite Salts
Thank you for your review! We're glad to hear our communication was helpful and that your order arrived in time in the end. We always aim to keep our customers informed and deliver as promptly as possible. Thanks again for your support!
All well that ends well
All was going well until I had to message them to find out where delivery was. Should have had email to say it was delayed. But to their credit had an offer to put me on, but could manage without it. Delivered then as expected. So all good in the end. I am impressed with their swift reactions to any problem. This how I have worked in the past. As long as a customer knows you are doing your best to solve issues/keep informed, I found that they are prepared to wait. Many thanks. Much appreciated
2 de abril de 2025
Respuesta de Halite Salts
Hi Rusty,
Thank you for taking the time to leave a review.
We’re really glad to hear that everything worked out in the end and your order was delivered as expected. That said, we completely understand your frustration at not receiving an update when there was a delay — and we agree that you should have been informed. We're already working on improving our communication in situations like this so customers aren't left in the dark.
We do appreciate your patience, and we’re always here if you need anything in future.
Best wishes,
The Exacta Supply Team
Respuesta de Halite Salts
Hi Mike
Thank you so much for your kind words!
We’re delighted to hear you were happy with both the quality of our salt and the service you received. Great communication and reliable service are exactly what we aim for, so it means a lot to have that recognised.
Looking forward to serving you again soon.
Best regards,
The Halite Salts Team
Excellent product at a very reasonable…
Excellent product at a very reasonable price- I was paying a lot more previously from a local supplier!!
Great customer service- when I have had any queries or questions they are answered quickly - so far very happy with my 3m subscription - would recommend.
14 de marzo de 2025
Opinión espontánea
Respuesta de Halite Salts
Thanks so much for your kind review! We're really glad to hear you're finding great value in our product and that our customer service has been helpful. It's brilliant to know you're happy with your 3-month subscription so far — we truly appreciate the recommendation! If there's ever anything else you need, we're always here to help.
Respuesta de Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Still waiting for a refund
Still waiting for a refund, be wary of this company. The subscription doesn't notify in advance and is processed the same day so if you've forgotten about it (not uncommon on the 3 month subscription) it'll dispatch on the same day without a chance to stop it. I did contact Halite Salts on the same day and was told they would stop it being dispatched but this didn't happen. They then ignored my messages and finally called last Friday to say they had "requested the offshore admin team to process my refund which should be done in 48 hours" this never happened and i'm still waiting. They told me to keep the product and they'd give me a full refund, although I wish i'd now returned to sender.
I've been forced to contact my card provider to deal with the refund.
25 de febrero de 2025
Respuesta de Halite Salts
Dear Jamie,
We sincerely apologise for the way your refund was handled and fully accept responsibility for the mistakes on our part. You should never have had to chase us for this, and we deeply regret the frustration and inconvenience this has caused you.
Our intention was always to resolve this promptly, but we clearly failed to follow through as we should have. This is not the level of service we strive to provide, and we take your feedback very seriously. We have now processed your refund in full, and you should have received an email confirmation of this. If you have not received it, please let us know, and we will ensure it reaches you.
Additionally, we recognise that our subscription service did not provide adequate notice before renewal. We are now implementing changes to ensure customers receive more advanced notice before a subscription payment is processed.
Once again, we are truly sorry for your experience, and we greatly appreciate your honest feedback. If there is anything else we can do to make this right, please do not hesitate to contact us at info@halitesalts.co.uk.
Best regards,
The Halite Salts Team
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