Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Ver más
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Consulta las opiniones de los clientes
DPD lost one of the packages in transit. Halite sorted out a replacement with no fuss and it arrived a few days later. Good customer service, and a great price too.
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Ver más
La empresa ha respondido
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Información de contacto
42 Wilbury Way, SG4 0AP, Reino Unido
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Excelente
211 opiniones
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Efficient and easy to do
25 de septiembre de 2024
Respuesta de Halite Salts
Hi Simon,
Thank you for your great review! We’re delighted to hear you found our service efficient and easy to use. We always aim to make the experience as smooth as possible for our customers.
If you ever need more products, we’ll be here to help.
Best regards,
The Halite Salts Team
Great value product and quick delivery.
Great value product and quick delivery.
4 de septiembre de 2024
Respuesta de Halite Salts
Thank you customer 3 for your kind words! We're thrilled to hear you found our product to be great value and that the delivery was quick.
Good price and quick delivery
2 de septiembre de 2024
Respuesta de Halite Salts
Thank you for your review! We're pleased Andrew to hear you were happy with both the price and the delivery speed. We aim to provide great value and efficient service, so it's wonderful to know we succeeded. If you need anything else, feel free to reach out!
Arrived in good time and found them to…
Arrived in good time and found them to be at a reasonable price too.
2 de septiembre de 2024
Respuesta de Halite Salts
Thank you Don for your review! We're glad to hear that your order arrived promptly and that you found our prices reasonable. We strive to provide great value and excellent service, so it's fantastic to know we met your expectations. If you need anything else in the future, we're here to help!
Respuesta de Halite Salts
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our pricing and efficient delivery.
Was a good price and delivered promptly
Was a good price and delivered promptly
2 de septiembre de 2024
Respuesta de Halite Salts
Thank you Stephen for your kind review! We're glad to hear that you were happy with both the price and the prompt delivery. We look forward to serving you again in the future!
Value for money
Super service no fuss & quick delivery will definitely use you again
2 de septiembre de 2024
Respuesta de Halite Salts
We're so pleased Trevor to hear that you found our service efficient and hassle-free, and that you're happy with the value we provide. We look forward to serving you again soon
value for money
30 de agosto de 2024
Respuesta de Halite Salts
Thank you Maria for your review! We're delighted to hear that you found our products to be great value for money. Providing high-quality products at competitive prices is what we strive for, and your feedback is much appreciated.
Best price with excellent service
I recently ordered 30 bags of block salt from Halite Salts, who had the best price on the market. The salt was delivered in boxes, with 3 bags per box, meaning I needed 10 boxes in total. While the delivery was managed by DPD courier service, it was spaced out over three different drop-offs across three days. I received 3 boxes on the first day, 2 boxes on the second day, and on the third day, 2 boxes arrived in the morning and the remaining 3 in the evening.
Although the delivery schedule was a bit spread out, it wasn’t an issue for me as I had the week off work. However, this could be inconvenient for someone with a busier schedule. That said, the price was excellent, the service from Halite Salts was excellent, and overall, the delivery was okay.
If you’re looking for great prices and don’t mind a delivery spread out over a few days, I would highly recommend Halite Salts.
3 de septiembre de 2024
Opinión espontánea
Respuesta de Halite Salts
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you were pleased with our prices and service. We apologise for the staggered delivery and understand that it might not be ideal for everyone, but we're glad it didn't cause any inconvenience for you during this order.
Your recommendation means a lot to us, and we're always working to improve every aspect of our service, including delivery. We hope to serve you again soon!
Fantastic service
27 de agosto de 2024
Respuesta de Halite Salts
Thank you Mark for the fantastic feedback! We're thrilled to hear that you're happy with our service. Your satisfaction is our top priority, and we truly appreciate your support.
We look forward to serving you again!
I RECENTLY GOT AN ORDER DELIVERED…
I RECENTLY GOT AN ORDER DELIVERED WRONG, WHEN I POINTED IT OUT ,NOT ONLY DID THEY DELIVER MY SHORTFALL ORDER BACK OUT TOO ME WITHIN 72 HOURS, BUT THEY ALSO GAVE ME FREE OF CHARGE A OTHER BOX OF SALT FOR MY INCONVENIENCE, I CALL THIS GREAT CUSTOMER SERVICE CARE EXPERIENCE, WELL DONE HALITE SALTS
30 de agosto de 2024
Opinión espontánea
Respuesta de Halite Salts
Thank you so much Elizabeth for your kind review! We're truly sorry for the initial mix-up with your order, but we're delighted that we could resolve it swiftly and to your satisfaction. Your positive feedback means a lot to us, and we always aim to go the extra mile to ensure our customers are happy.
We look forward to serving you again soon!
Good price and delivered rapidly
Good price and delivered rapidly. Would recommend.
28 de agosto de 2024
Respuesta de Halite Salts
Thank you for the great review, Steve! We're thrilled to hear you were pleased with the price and rapid delivery. Your recommendation means a lot to us, and we hope to serve you again soon! 😊
Kept up to date of any delays and…
Kept up to date of any delays and delivered on time and professional and polite drivers
27 de agosto de 2024
Respuesta de Halite Salts
Thank you for your kind review, Andrew! We’re glad to hear that you appreciated our communication and that the delivery was on time. It’s also great to know our drivers made a professional and polite impression. We look forward to serving you again soon! 😊
Respuesta de Halite Salts
Thank you for your review, Mr. Roberts! We're happy to hear your order arrived safely and quickly. If you need anything in the future, we’re here to help. We look forward to your next order! 😊
Respuesta de Halite Salts
Thank you for the great feedback, Steven! We're glad to hear you appreciated the sensible pricing, speedy delivery, and our communication. It's always our goal to provide excellent service across the board. We look forward to serving you again soon! 😊
Quick response
Quick response, prompt delivery and so easy to order, definitely purchase again
27 de agosto de 2024
Respuesta de Halite Salts
Thank you for your wonderful review, Michael! We're so pleased to hear that you had a smooth experience with our service, from quick responses to prompt delivery. We can't wait to have you as a returning customer! 😊
Great price and delivery!
23 de agosto de 2024
Respuesta de Halite Salts
Hi Simon,
Thank you for your review! We're glad to hear that you were pleased with our pricing and delivery service. Your satisfaction is our priority, and we're thrilled that we met your expectations.
If there's anything else we can do for you, don't hesitate to let us know. We look forward to serving you again soon!
All good
All good - prompt delivery - efficient service - happy customer. Might take out a subscription. 😊
23 de agosto de 2024
Respuesta de Halite Salts
Hi John,
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our prompt delivery and efficient service. Knowing that you're a happy customer means the world to us.
If you decide to take out a subscription, we’d be delighted to have you on board. Should you have any questions or need any assistance in the future, don’t hesitate to reach out.
Thanks again for choosing us!
Respuesta de Halite Salts
Hey Jed , thank you so much for taking the time to leave a review! We're thrilled to hear that you found our products to be of good value and that your order was delivered without any issues. Ensuring a seamless experience from start to finish is our top priority, so it's great to know we met your expectations. If there's anything else we can do for you in the future or if you have any suggestions on how we can improve even further, please don't hesitate to reach out. We're always here to help and look forward to serving you again!
A chaotic experience
Unfortunately although I had used Hslite successfully before, my last order in June was a shambles. When I ordered they did not have salt in stock so only offered me a half order. A month later when they had the salt they delivered my salt to a wrong address- 120 miles away and their driver was rude to the person there. Eventually sorted after countless phone calls but not good enough in my opinion.
20 de junio de 2024
Opinión espontánea
Respuesta de Halite Salts
Dear James,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent order with Halite Salts did not meet the high standards we aim to provide.
We have carefully reviewed the issues you raised. The stock shortage was entirely our fault, and we have since taken steps to ensure this doesn’t happen again by investing in greater stock levels. Additionally, I apologise for the delivery mistake. This was due to an internal error in entering the incorrect address into our system, which we have since addressed to prevent future occurrences.
Regarding the behaviour of the delivery driver, we are deeply sorry that this happened. We have contacted DPD to ensure this is looked into, as we expect all delivery drivers to treat our customers with respect and professionalism.
We appreciate your understanding and patience in resolving this situation, and we hope you will consider giving us another chance to provide you with the excellent service we strive for.
Thank you again for your feedback, as it helps us to improve.
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