H&T Pawnbrokers Opiniones 

Visited the Kidderminster branch to change travel money, was served by James who was very professional. Friendly environment, would visit again

Excellent customer service every member of staff are pleasure to deal with. Big shout out to Claire, Lewis and vic.

I’ve been a regular customer at H&T Bromley for a while now and have bought a number of watches from them over that time.

Pauline and all the ladies in the store are always fantastic to deal with. They’re friendly, welcoming and genuinely helpful, and I’ve always felt well looked after whenever I visit.

Nothing is ever too much trouble and it’s always a pleasure popping into the store. Pauline and the team provide a great service and are a real credit to H&T.

I wouldn’t hesitate to recommend the Bromley branch and I’m sure I’ll be back again soon!

Thanks Pauline and the team! ⭐⭐⭐⭐⭐

Very nice and quick service, I get what I need. Frank the manager was really kind and helpful person. Recommended to all
Anna

All the staff, especially Lynette in particular were very friendly, helpful and knowledgeable. Lynette gave me a lot of very helpful advice as I am selling off family jewellery and other items of glass and porcelain. They also offered excellent prices for gold and silver items I brought in for sale and valuation. I would highly recommend them.

Despite numerous attempts to contact them via chat, email enquiry and phone I still have not received a response. Very shoddy as I was looking to potentially spend a significant amount on a watch.
Lost inteterest in the end.
They must improve there customer contact respnse.

Always a great experience now when I deal with the staff in Clayton street shop in Newcastle

Having a clear out of my jewellery box and took them here to sell. Rachel was very friendly and helpful, got a good price for the items.

Sold an old gold bracelet that was sitting in a drawer at home, got a great price and service. In & out in 5 mins. Thanks

Quick and smooth transaction getting my currency for holiday!

I went to H&T in Walsall to sell some old jewelery. There is where I meat Shaan. Lovely young lady! She is very warm, friendly and kind. She evaluated my jewelery very quickly and professional and gave me a very great price. Shaan really understands the concept of excellent customer service!
Shaan, you're a star!

Always first class service at the Hamilton store. Jackie and Nicole are always friendly and helpful everytime I have been in. Their customer service is the reason I continue to return.

Excellent customer service, very clean environment. Ms Brown, branch manager is always well presented and extremely knowledgeable in her role.
Ms Brown and her team always takes the time, no rushing with the service they provide to each customer. They stay in touch with you, with a gentle call, informing when you need to stay on top of your contract.
I am very happy I found them. I have recommended the Peackham branch to family and friends who have also used them and was also happy with the professional service Ms Brown and her team deliver. Top marks all around!

I attended the Sunderland branch of H&T and dealt with Christine. She was both professional and friendly as were her two colleagues.
The purpose of my visit was to exchange unwanted jewellery for cash. I have never done this before so I was a little apprehensive as to the procedure. I need not have worried.
I was seen immediately and Christine patiently evaluated my jewellery with the help of her colleagues as I had brought quite a bit, unaware it is a time consuming thorough process.
I was offered two choices of payment and left feeling it had been worthwhile.
I can certainly recommend the Sunderland shop.

Good: someone actually answers the phone.
Bad: Everything else .
For the first time I decided to buy a watch online. I paid , expecting a delivery in around 3 days ( absolutely normal for a UK retailer) . However, the item was not dispatched the 1st day or even the 2nd day. On the 3rd day I received a message from DPD that they are expecting the parcel. For those who don't know, DPD will collect today and deliver the next day. So I was expecting to receive it the 4th, or maybe the 5th day. The parcel was not collected the 4th day or the 5th day. And the 6th day is Sunday, so no chance. At best the collection might be on the 7th day with delivery on the 8th?! At best . I received parcels from China in 7 days!
When I called asking to cancel the order , the answer was , since the tracking exists they might not be able to cancel ( remember, parcel is NOT collected) and even so, the refund wil take 10 days. In 2026 there is no excuse for a large retailer to have this kind of waiting times . Neither for postage,neith for refunds .
Don't use the online service

I was greeted within seconds, I registered with them and got my euros for my holiday.
Two lovely ladies x

Today I visited the shop on Clayton street Newcastle.to buy a ring.
The staff, Emma and Derek were amazing, very helpful, friendly and nothing was a problem
Thank you so much for your friendly help and service

The reception both my friend who is a previous customer was so warm,friendly & welcoming by both Nicole & Jacqui.
I was served by Nicole for the duration of my visit, she was very patient, knowledgeable and took the time with me. Both ladies were really nice and had rapport with both myself and my friend. I received first class service and would recommend the Hamilton store for all your jewellery valuations, other services are offered and there is also watch repairs and jewellery available to purchase

Gateshead store lovely friendly staff made things so easy.

Adele was very helpful and knowledgeable, fast, thorough transaction, very happy