I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Ver más
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Consulta las opiniones de los clientes
I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Ver más
La empresa ha respondido
Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... Ver más
La empresa ha respondido
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Información de contacto
Reino Unido
- help@happen.co.uk
- happen.co.uk
3,8
Muy bueno
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I can honestly say the customer service…
I can honestly say the customer service is fantastic from start to receiving your items. Very polite and respectful. Would highly recommend.
30 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Benita
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our customer service, and we truly appreciate your kind words.
Our team works hard to provide the best service possible, and it means a lot to us that you felt respected and well taken care of throughout your experience.
Your recommendation means the world to us, and we look forward to serving you again in the future.
Thanks again for taking the time to share your thoughts!
Kind Regards,
Expensive
I think they have always been more expensive than a lot of providers and now increases they are even more than again other providers
29 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Gary,
Thank you for sharing your thoughts with us.
We completely understand your concerns about pricing. Our prices are designed to reflect the high level of care and support we provide, which includes:
A dedicated support team available Monday to Friday, 9:30 AM – 6:30 PM
A qualified prescribing team that reviews each order to ensure it’s medically appropriate and safe
Free delivery and dispatch at no additional cost
Ongoing access to our health coaches and clinicians for any guidance or questions you may have
At Happen, we don’t simply sell a product; we’re committed to ensuring your treatment is not only safe and effective but also tailored to your individual needs.
Thanks again for taking the time to share your feedback, Gary. If you ever have any more questions or need assistance, we’re always just a message away.
Kind regards,
The Happen Team
Excellent service from Preston first…
Excellent service from Preston first class and very clear
29 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Thank you so much for your kind words! We're thrilled to hear you received excellent service from Preston — we’ll be sure to pass along your feedback. If you need anything else, we're always here to help! 😊
Wish I could give no stars
Wish I could give no stars, ordered Mounjaro over 2 week ago, filled in all the questions and gave all the details required, paid for it was accepted, they said it was being processed, heard nothing, sent email they replied said they were busy to be patient kept me hanging, now just received an email saying order cancelled as they cannot supply due to high demand which has now left me with no medication at all! Totally unprofessional and incompetent Pharmacy. Do not use!
28 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Patient
I want to sincerely apologize for the frustration and inconvenience you’ve experienced with your order. I completely understand how important it is to have access to the medication you need, and I’m truly sorry for the delays and lack of communication.
Unfortunately, due to high demand, we’ve had to make some difficult decisions regarding supply, and I regret that your order was affected. This is not the experience we aim to provide, and I fully acknowledge how disappointing it must be to be left without your medication after waiting.
We are working hard to resolve these issues and improve our processes to prevent this from happening in the future. I know that this doesn’t make up for the inconvenience caused, but please know that we’re doing everything we can to support our customers better.
If there’s anything we can do to assist or if you need help finding an alternative, please don’t hesitate to get in touch directly.
Thank you for your patience, and once again, I truly apologize for the trouble.
Kind regards,
The Happen Team
Excellent service from Mckyle today
Excellent service from Mckyle today
27 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Julie,
Thank you so much for your kind feedback!
We're delighted to hear that you received excellent service from McKyle — we'll be sure to pass along your kind words to him. It's always great to know when our team members are making a positive impact.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Happen Team
Very nice servise
27 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Alla,
Thank you for your kind words — we're so pleased to hear you had a positive experience with us!
If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Happen Team
Poor poor poor
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people buying up the drug due to recent price rises my order had been cancelled’.
Not a good impression.
1/9/25 - Have been called twice now by Junita from customer services, once to explain the decision and once to say an order can be placed. Good follow up service following 'complaint on here' - however, advertising campaign needs attention as they hook people in and cannnot deliver.
24 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Adey
I’m genuinely sorry to hear about the experience you’ve had, and I completely understand your frustration. It's never our intention to mislead or disappoint our customers, especially when it comes to something as important as your medication.
Due to recent price increases and high demand, we’ve had to make difficult decisions regarding stock availability, which unfortunately affected your order. I understand how frustrating this must be, particularly after completing the entire process and being promised a discount.
We are working to ensure that such issues do not happen in the future and are focused on improving both our communication and supply management. I apologize for any inconvenience caused by this situation, and I assure you that your feedback is being taken seriously.
If you have any further questions or need assistance, please reach out to us directly. We’d be happy to support you however we can.
Thank you for your understanding,
Kind Regards,
The Happen Team
Very knowledgable about product…
Very knowledgable about product explained what I required his name was mckyle he was very nice
27 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Bill,
Thank you for your kind feedback. We're so pleased to hear that McKyle was able to assist you effectively and provide the information you needed. We’re proud to have team members like him who are committed to delivering excellent service.
If you have any further questions or need additional support, please don’t hesitate to reach out. We're always here to help.
Kind Regards
Happen Team
needed to reschedule a prescription…
I needed to reschedule a prescription but had no idea how to go about it so i contacted the help support email
I was sent a reply explaining this might take upto 5 working. Howerever i recieved an email from Juanita who asked for a few more details to ensure it got to the correct team. Which I thought was very efficient but I further revieved another email again from Juanita confirming this had been done and to contact if I need anyother help.
So lovely and I recieved exceptional customer service. Its very rare to have feed back these days
Thank you Juanita.
Regards
Jennifer
25 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Jennifer,
Thank you so much for taking the time to share your kind feedback.
We’re so pleased to hear that Juanita was able to assist you efficiently and that your request was handled with care and professionalism. We pride ourselves on delivering the best possible service to our patients, and it’s always encouraging to know when we've made a positive impact.
Your appreciation will be passed along to Juanita and the rest of the team—it truly means a lot.
If there is anything further you need or any other way we can support you, please don’t hesitate to reach out.
Kind regards,
Happen Team
Review
I had a phonecall to confirm all my details/progress. I believe that Happen care about my health and well-being and seek to make it a safe well managed experience.
20 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Karen,
Thank you so much for your kind words and for taking the time to share your experience. We're truly pleased to hear that you felt supported and cared for during your recent call.
At Happen, your health and well-being are our top priorities, and we’re committed to ensuring every step of your journey is safe, well-managed, and personalised to your needs.
If you ever have any questions, need support, or would like to share more feedback, please don’t hesitate to reach out. We’re always here for you
Kind Regards
Happen Team
Respuesta de Happen
Hi Susan
Thank you so much for your lovely feedback!
We're thrilled to hear that Kaz was exceptional — we’ll be sure to pass on your kind words to her. Providing outstanding care and support is what we strive for, and it’s great to know Kaz made such a positive impression.
If there’s anything else we can help you with, don’t hesitate to reach out.
Kind Regards,
The Happen Team
Getting far too expensive
20 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Deborah,
Thank you for sharing your feedback.
As we discussed during our recent call, we fully understand your concerns regarding the pricing. We genuinely tried to work with you to find a solution that would be suitable, but ultimately, we respect the choice you made to cancel your order.
Please know that even though you have decided to discontinue at this time, we remain committed to supporting you moving forward. If you have any questions, need advice, or decide to return in the future, our team will be here to assist you every step of the way.
We truly appreciate the opportunity to have worked with you and wish you all the best on your journey.
Kind regards,
The Happen Team
Respuesta de Happen
Thank you for your wonderful feedback, Nicola! We're thrilled to hear that you had an outstanding experience with our service. Your satisfaction is our priority, and we look forward to continuing to support you in the future.
Kind Regards,
The Happen Team
Respuesta de Happen
Dear Patient,
Thank you for your kind words and positive feedback. We’re delighted to know you had an excellent experience. Your support is greatly appreciated, and we look forward to continuing to provide you with the best care.
Kind Regards,
The Happen Team
Happen offers a great service
Excellent service delivered on time, helpful team
20 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear James,
Thank you so much for your kind words! We're thrilled to hear you were satisfied with our service and that our team was able to assist you effectively. Delivering on time and being helpful are top priorities for us, and your feedback means a lot. We look forward to working with you again!
Kind Regards,
The Happen Team
Respuesta de Happen
Hi Ivan,
Thank you for your feedback! We're really glad to hear McKyle was able to support you — we’ll be sure to pass on your thanks to him.
If you need anything else, don’t hesitate to reach out.
Kind regards,
The Happen Team
Look at all your
My experience with Happen has been up and down. Unfortunately my debit card was compromised and I received a new card, it took 3 weeks to update my payment. This obviously delayed my prescription and since then delivery has always been late.
I'm happy with my weight loss. But the communication could have been better
20 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Hi Kerry,
Thank you for sharing your experience with us. We’re glad to hear you’re happy with your weight loss progress — congratulations on that achievement!
We’re really sorry to hear about the payment update delays and the impact they had on your prescription and delivery. We understand how frustrating that must have been, and we appreciate your patience throughout. Your feedback about communication is important to us, and we’re committed to improving in this area to provide a smoother experience for you and all our customers.
If there’s anything we can do right now to assist or if you have any questions, please don’t hesitate to reach out.
Thank you again for your honest feedback, Kerry.
Kind regards,
The Happen Team
Good customer service
I had a phone call with Krishna. He was very help. Managed to help me sort out my issues. He was very professional and helpful.
19 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Mrs. Alexander,
Thank you so much for your kind feedback! We're delighted to hear that Krishan was able to assist you and provide the professional support you needed. We'll be sure to pass your kind words along to him — it will mean a lot.
If you ever need further assistance, please don’t hesitate to get in touch.
Kind Regards,
The Happen Team
Good guidance from clinician
19 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Jeanne,
Thank you for your kind feedback — we're so pleased to hear that you found the guidance from our clinician helpful.
Our team is committed to providing clear, supportive, and expert care at every stage of your journey. If there's anything more we can do to assist, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Poor service
Although highlighted payments were too late for delivery 2 weeks ago failed to contact- meant to receive delivery today not been delivered- as it refrigerated products- and its 30’ I’m guessing the product if it’s delivered tomorrow will be ruined- no contact from Pharmacy or Happen and DPD say it’s not their fault!
16 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Hi Susan,
We're very sorry to hear about your recent experience and truly appreciate you bringing this to our attention.
We understand how frustrating and concerning this must be—especially when dealing with time-sensitive, temperature-controlled medication. Please rest assured that we take issues like this seriously.
Our team is currently reviewing what went wrong, including the delay in communication and the delivery process.
Someone from our team will be in contact with you directly to resolve this matter and ensure you are supported moving forward.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Kind regards,
The Happen Team
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