I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Ver más
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Consulta las opiniones de los clientes
I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Ver más
La empresa ha respondido
Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... Ver más
La empresa ha respondido
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Ver más
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Información sobre la empresa
Escrito por la empresa
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Información de contacto
Reino Unido
- help@happen.co.uk
- happen.co.uk
3,8
Muy bueno
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Respuesta de Happen
Hi Barry douglas Honour,
Thank you for your lovely feedback! We're so pleased to hear that Diviki was helpful and made a great impression. We’ll be sure to pass on your kind words to her — it’ll mean a lot!
At Happen, we’re proud to have a team that genuinely cares, and it’s great to know that came through in your experience.
If there’s anything else you need, we’re always here to help.
Kind regards,
The Happen Team
Respuesta de Happen
Dear Patricia
Thank you so much for your kind words! We're really glad to hear you found our team helpful.
If you ever need anything else or have any questions, we're always here to support you.
Kind regards,
The Happen Team
They take care of everything and listen…
They take care of everything and listen to what you say
6 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Ann,
Thank you so much for your kind words.
We’re really pleased to hear that you feel listened to and well taken care of — that’s exactly what we aim for with every customer. Your feedback truly means a lot to the team.
If there’s ever anything more we can do, just let us know.
Kind regards,
The Happen Team
Helpful conversations with people…
Helpful conversations with people pharmacy staff
Despite change over from Royal Mail delivery to DPD, the order arrived with courier as expected and on time.
2 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Lorraine,
Thank you for your lovely feedback.
We’re glad to hear you had helpful conversations with our pharmacy staff — we’ll be sure to pass that on to the team! We're also pleased to know the transition from Royal Mail to DPD went smoothly and that your order arrived on time as expected.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
The Happen Team
Got a return call from happen and Daisy…
Got a return call from happen and Daisy answered all my questions and sorted all the problems with ease thank so much
6 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Stewart,
Thank you so much for your kind words! We're so pleased to hear that Daisy was able to answer all your questions and resolve everything with ease. We'll be sure to pass your feedback on to her — she’ll really appreciate it.
If there's anything else you need, we're always here to help.
Kind regards,
The Happen Team
Happy to continue with Happen
Slight delays on orders as they seem to be getting 1-2 days later every month resulting in missing days her and there. Wasn’t delighted on the pressure to write the 5* review while I was on the phone doing my monthly review BUT the fact they do the reviews speaks a lot to the other companies who are more concerned about getting the payment. Will continue to use this company
5 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Thank you for taking the time to share your honest review.
We truly appreciate your continued support and are glad to hear you’re happy to continue with Happen. We’re also grateful for your recognition of our efforts to review your experience regularly — patient feedback is essential to helping us grow and improve.
That said, we’re sorry to hear about the recent delays in your deliveries and any pressure you may have felt during the review process. This isn’t the experience we aim to provide, and your comments have been noted and shared with the relevant teams to ensure we address this moving forward.
We value your loyalty and look forward to continuing to support you — always with your needs at the centre of what we do.
Kind regards,
The Happen Team
Preston was very nice and polit made…
Preston was very nice and polit made sure I was happy with my experience.
5 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Thank you for your lovely feedback!
We’re so pleased to hear that Preston made your experience a positive one. It’s wonderful to know he was kind, polite, and ensured you were happy with the support you received.
Your kind words mean a lot to us and will certainly be passed along to him. We're always here if you need anything in the future.
Kind regards,
The Happen Team
Great Support from Kyle
Great Support from MCKYLE
Kyle was very helpful, professional, and courteous. He stayed engaged throughout and made sure I got the support I needed. Really appreciated his dedication and clear communication.
5 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Thank you so much for your kind review!
We’re delighted to hear that McKyle provided you with the support you needed and that his professionalism and clear communication stood out. We truly value team members like McKyle who go the extra mile to ensure our patients feel supported every step of the way.
Your feedback is greatly appreciated and will certainly be shared with him. We're always here if you need anything further.
Kind regards,
The Happen Team
Excellent support
Spoke to Krishan today about a few questions I had , I was considering using another provider solely due to cost , however I have decided to stay and make use of the excellent customer service that Happen offer and the service they offer . They are available and to be fair every time I have phoned there is always helpful staff member to provide support. You cannot put a price on your health and I feel very comfortable with this company, Krishan has also arranged for a wellness coach to contact me to provide support re nutrition which I will fine very helpful , I have considered other providers but they don’t offer the support Happen provides
1 de agosto de 2025
Opinión espontánea
Respuesta de Happen
Dear Haley,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Krishan was able to support you and help you feel confident in your decision to stay with us. Providing accessible, compassionate care is at the heart of what we do, and it’s incredibly rewarding to know that you value the service and support we offer.
We're also glad you’ll be connecting with one of our wellness coaches—nutrition and overall wellbeing are so important, and we hope you find the guidance helpful.
Your kind words about our team mean a lot, and we truly appreciate your trust in us. If there’s ever anything more we can do, we’re just a phone call or message away.
Kind regards,
The Happen Team
My experience with Mckyle is…
My experience with Mckyle is outstanding and thoroughly answered all my concerns.
31 de julio de 2025
Opinión espontánea
Respuesta de Happen
Thank you so much for your kind words! We’re thrilled to hear that your experience with Mckyle was outstanding and that all your concerns were thoroughly addressed.
We’ll be sure to pass your feedback along, it means a lot to the team.
Kind regards,
The Happen Team
Kimel was very helpful and explained…
Kimel was very helpful and explained everything to me. Excellent service.
30 de julio de 2025
Opinión espontánea
Respuesta de Happen
Thank you so much for your kind words! We're delighted to hear that Kimel was able to assist you and provide clear explanations. We’ll be sure to pass along your feedback. Providing excellent service is what we strive for, and we’re glad we met your expectations!
Kind Regards
Happen Team
Excellent advise and help from Kamel
Excellent advise and help. Explained the process clearly.
30 de julio de 2025
Opinión espontánea
Respuesta de Happen
Thank you for your lovely feedback! We're so glad to hear you received excellent advice and that the process was explained clearly. The Happen team is always here to support you every step of the way.
Kind Regards
Happen Team
Step back in delivery service.
Disappointed that I have to be in all day for DPD Delivery, with Bluco now organizing the logistics.
Preferred Postal delivery which was always before 9am .
Additional to this, I was phoned up by Happen, they explained that the use of DPD was for security of the delivery of the goods. That some customers had denied having their delivery.
The customer service is excellent, and appreciated my annoyance, but said it was unfortunately nesesery .
So just let me say , I understand why DPD have been employed, and thank Happen for taking the time to reach out.
29 de julio de 2025
Opinión espontánea
Respuesta de Happen
Thank you for your thoughtful feedback and for taking the time to speak with us. We completely understand your preference for the previous postal delivery and truly appreciate your patience and understanding regarding the switch to DPD.
Ensuring secure delivery is a priority, and we're grateful that you recognised the reasoning behind the change. We're also very glad to hear you felt supported by our team — delivering excellent service will always remain at the heart of what we do.
Thank you again for your understanding and continued support.
Kind regards,
The Happen Team
The delivery from dpd said they tried…
The delivery from dpd said they tried to deliver today and I was not home . I waited in from early morning 7am until5pm . They said they could not deliver until tomorrow. It needs to be in a fridge . I am not happy as they have left on doorstep before .
29 de julio de 2025
Opinión espontánea
Respuesta de Happen
Hi Lynette,
We're really sorry to hear about the delivery issue you experienced with DPD. We completely understand how frustrating it must have been, especially after waiting in all day.
We want to reassure you that the cold pack in your parcel is designed to protect the medication during transit. Its role is to slow heat transfer and help maintain a safe temperature during the delivery.
To clarify our Mounjaro Cold Chain Policy:
The cold chain begins at the time of dispatch.
Mounjaro can remain out of the fridge for up to 48 hours, as long as the temperature stays below 30°C.
If received within that 48-hour window, the pens can go straight into the fridge and will remain safe to use until the expiry date.
If received after 48 hours, the pens are still usable, but must be used within 30 days.
We’re disappointed to hear that DPD did not complete the delivery as expected — this is not the level of service we aim to provide, and we will be raising this directly with them.
A member of our team has already been in touch with you to resolve the matter and we can see the order has been successfully redelivered .
Thank you again for bringing this to our attention — we’re here to support you every step of the way.
Warm regards,
The Happen Team
Respuesta de Happen
Thank you so much for your kind words. We’re delighted to hear you had an excellent experience with our service and team. Your feedback means a lot to us and we truly appreciate you taking the time to share it. if there's ever anything else we can help you with, we're always here for you.
Kind regards,
The Happen Team
Yes spoke with Emily she was pleasant…
Yes spoke with Emily she was pleasant and I could understand her has been helpfull I sent thee information required into them has it's dragged on,I also like a feed back about my item I ordered
23 de julio de 2025
Opinión espontánea
Respuesta de Happen
Dear Peter,
Thank you for your feedback – we're really glad to hear that you had a pleasant and helpful experience speaking with Emily!
We’re sorry to hear things have felt a bit drawn out and completely understand how frustrating delays can be. We can see that you’ve submitted the required information, and we’re currently reviewing everything. One of our team members will be in touch shortly with an update regarding your order. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out directly.
Kind regards,
The Happen Team
having to complainagain about this…
having to complainagain about this company that seems to put customer care at the very bottom of their priorities. i had a lady call me about a delivery of monjaro that came late and was not chilled so i did not use it and they refused to refund or replace but did say she would call me back in 48 hours still waiting a week later DO NOT USE HAPPEN
23 de julio de 2025
Opinión espontánea
Respuesta de Happen
Dear Farquhar,
Thank you for taking the time to leave another review. We note that this is the third time you’ve submitted the same feedback, despite our previous efforts to address your concerns.
As outlined in our final response sent to you on 21/07/2025, your order was delivered within the required 48-hour window, in line with cold chain requirements. We also provided reassurance based on manufacturer guidelines confirming the safety of your medication under these conditions.
You informed us on multiple occasions that you disposed of the pen based on personal advice, without first consulting our clinical or pharmacy team. Please note, we would have been happy to clarify the cold chain integrity and confirm the product's safety if contacted. As the medication was not faulty and you chose to discard it without clinical consultation, we are unable to issue a refund.
Your feedback regarding background noise has already been acknowledged and escalated to our management team for improvement. This has also been communicated to you directly.
Kind regards
Happen Team
Terrible customer service
Terrible customer service, just want your cash, DO NOT USE THIS FIRM, got a bogus Dosage pen they wouldn’t send a replacement happy to send but not replace…. DO NOT USE THIS FIRM
18 de julio de 2025
Opinión espontánea
Respuesta de Happen
Dear Arvind,
Thank you for taking the time to leave your review. We're genuinely sorry to hear you're dissatisfied and would like to clarify the steps we’ve taken so far to resolve your concern.
According to our records:
17/07/25: Your order was delivered.
18/07/25: You called to report a potential fault with your pen. We immediately requested photos to investigate and resolve the issue promptly.
19/07/25: Before providing the requested images, you advised us via email that you had left a negative review and would be posting further on other platforms.
22/07/25: We emailed to ask for a close-up image of the red bung area (where the needle attaches), as the initial photo you sent didn’t clearly show this.
22/07/25 (10:10am): You responded to say you would be unable to send further images until Thursday.
22/07/25 (11:01am): You emailed again stating your intention to raise a chargeback with your bank.
22/07/25 (18:05pm): You sent an additional photo.
23/07/25: We reviewed the image and followed up to clarify that we still require a clearer photo of the red bung in order to assess the issue properly.
Please be assured that we take reports of faulty medication extremely seriously. However, in order to replace a pen, we are required to follow proper investigation protocols to ensure patient safety and regulatory compliance. We have repeatedly attempted to obtain the necessary information to help you, but without the specific images of the pen’s bung, we are unable to confirm a fault or proceed with a replacement.
We are still happy to help resolve this — if you're able to send a clear photo of the red bung area, we will promptly review and advise you on next steps. Please feel free to contact us directly via email emily.singh@happen.co.uk
Krishnan was super efficient and…
Krishnan was super efficient and helpful today. This was my second telephone call regarding failure to upload my evidence. He politely spent time helping giving me an alternative option.
Thank you
22 de julio de 2025
Opinión espontánea
Respuesta de Happen
Dear Aine,
Thank you for your kind feedback.
We're delighted to hear that Krishnan was able to assist you efficiently and professionally during your recent call. It's great to know he took the time to provide a helpful alternative when you were experiencing difficulties uploading your evidence.
We truly appreciate you taking the time to share your experience. Your comments have been passed along to Krishnan and the team.
Please don’t hesitate to reach out again if you need any further assistance.
Kind Regards
Happen Team
Delivery options
Product arrived in good condition. Delivery options very restrictive. More flexibility with Royal Mail as previous orders. Last one sent via DPD who can only hand to myself with PIN number. No option to have delivered to DPD pick up facility or other option. Working 12 hour days in hospital I do not have the flexibility to be at home at drop of a hat & have nobody to receive on my behalf. If deliveries continue to be sent via this courier will need to likely cancel subscription as causing great deal of stress. DPD don’t allow any change to delivery slot allocated. What happens if a failed delivery attempt is made? You claim not to refund or accept returns but offer NO flexibility in delivery options. If my orders continue be sent via Royal Mail would not have a problem.
17 de julio de 2025
Opinión espontánea
Respuesta de Happen
Dear Nicola,
Thank you for your feedback, and I’m really sorry to hear about the stress caused by the recent delivery experience.
I completely understand how challenging it can be to coordinate parcel deliveries—especially with a demanding work schedule like yours. While I’m glad to hear the product arrived in good condition, I appreciate your concern regarding the limited delivery options currently available through DPD.
We recognise the need for flexibility, particularly for those who are unable to be home during standard delivery windows. Your suggestion about continuing deliveries via another company is completely understandable, and I’ll ensure your feedback is shared with our logistics team as we continue to review and improve our delivery services.
In the meantime, if there’s anything we can do to help ensure future deliveries are more convenient—whether that’s reviewing available options for your address or updating preferences—please don’t hesitate to let us know.
Thank you again for taking the time to share your experience. We value your custom and hope to find a solution that works better for you going forward.
Kind regards
Happen Team
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