Happygira Opiniones 181

Regarding our purchase of the natural timber playpen

Pros: The wood and gate on the playpen were good quality, it aesthetically looks a lot nicer than other mesh playpens, and the support team was overall helpful and quick to respond when reaching out about an issue with the product.

Cons: It took a very long time for it to ship (that is noted when purchasing however) and the top joints of the playpen are not great quality and therefore the playpen hasn't been as easy to adjust or breakdown as is shown on the website. The website has a video that advertises a different type of top joint which locks/unlocks with the click of a button (easy to do with one hand). The actual joints require you to push down and use a coin to shift from a lock/unlock position. It is made from plastic and using the coin causes wear which makes it harder to turn over time. We've only had the product for less than two months and have had two joints break (the locking mechanism completely snapped apart on the inside) and have had several others to lock/unlock and we're now nervous to adjust any others given multiple have broken and we can't buy replacement parts. The support team did ship us two new top joints after the first two broke but I don't imagine they'll just continue to send us more if they break.

Overall: Would recommend the product if you don't plan on adjusting it much but if you're buying it for that purpose I wouldn't recommend it.

TLDR: Lower quality, useless instruction manual, OVERPRICED, slow delivery.

There’s a similar version on Amazon for a third of the price. Go buy that.

Purchased the XL adult access play pen with mat.
Red flags started popping up soon after ordering when informed it could take up to 6 weeks to arrive. Had to reach out to get shipping information a week after it cleared customs when originally told it would happen “as soon” as it did.

Once it did arrive, there was a label in tiny print stating unless you video opening the package to prove there were no damaged or missing pieces they would not supply replacements.

For the price I expected at least partially assembled. The manual is a joke. QR code to useless instructions and the paper “manual” itself was info about pregnancy and the first year of the baby, which felt really weird. The instruction and the parts were labeled differently, instruction were unclear, confusing and inaccurate. Ended up not using it and put it together with trial and error.

Lastly the quality. Sigh. I was so disappointed. The mat is so thin, I’ve had yoga mats with more cushion. There’s no padding around the metal frame, except on top. Parent access door requires you to undo a baby lock close to the floor. For the price I really expected high quality and intuitive design.

I would return it if I thought it was somehow possible. The only reason I don’t call it a complete scam is because it did arrive eventually and was technically the item they were supposed to send.

DO NOT TRUST THIS SCAM COMPANY! We paid over $400 for a stroller and car seat weeks ago that have yet to arrive. They have zero contact information to call & I have a feeling most of these reviews are fake that are giving 5 stars. Shipping is from overseas and a scam. I will be reporting them to the BBB for fraud.

the wooden playpen i ordered came in two separate large boxes. unfortunately, in one box, 3 wooden panels arrived damaged and broken. I emailed happy gira who promptly responded. they sent replacements free of charge. it was a nice surprise to find colorful plastic balls to fill up a small basket in the boxes. I took off one star because it took several weeks for the order to arrive as well as the replacements.

I bought the grey Happy Gira 2-In-1 High & Glider Chair as a baby shower present for my niece. Her father, sent video of it. It looks nice after it was assembled. I bought it after searching for a quality and safe glider high chair for my new godson when he is born in January. It looks comfortable yet sturdy and safe. The customer service is excellent. Matt from customer service kept me informed about order, shipment and delivery. Good customer care and communication.

We ordered the basic playpen and a foam mat in size 80 x 70. Ordering the products using the website was easy. We started to receive status updates quickly and our product came within 20 business days. We live in North Carolina. Once received, we unpacked everything and found it super intuitive and easy to put together, even without instructions. The size is perfect for us but the foam mat being the exact same size as the playpen cause the mat to bow just a little bit. We should’ve anticipated this but really needed the foam protection for our little one given the floors. Quick easy solution was just to put it under the playpen, which has worked perfectly for us. It is thick enough that it does provide protection and does have a cute design on it. Also, our zipper was not functioning well and Happy Gira has responded quickly and remediated the issue for us! Amazing customer service. Overall great product for the money!

The portable playpen and mat are great quality products. The playpen is super quick to set up and take down. It took a while to receive due to customs hold ups, but customer service was easy to reach and fast to respond via email. Spent a while looking for the right playpen with quality materials and easy assembly -- very satisfied with Happy Gira.

I had placed an order with HappyGira (order number HG30143780) and was curious about the shipping status. I reached out to their customer support to get an update, and not only did I receive a prompt response, but Matt’s email was also incredibly reassuring and detailed. In his response, Matt informed me that my package had just completed the international leg of its transit and was currently undergoing customs clearance. He provided a clear timeline, indicating that once the customs process was finalized, UPS would take over the continued shipment. Matt anticipated that the delivery would take place by the following week.

I received it with no strange smell, and installation was super easy and quick. Before buying it, I was worried that my baby might not like to sit in it, but once it arrived, my baby absolutely loved it. No more crying or fussing; in fact, every time my baby sits in it, they fall asleep almost immediately. Taking my baby out now is a breeze, and it frees up my hands! Most importantly, my baby feels comfortable and safe in it!

We ordered a playpen and it took almost a month to get to us. When it arrived, the product was defective and unusable for the purposes advertised: the materials didn’t quite fit together, causing a tear in the fabric when putting parts together because the fabric material was too taut; the zipper of the entrance is broken so the pen would not close (making it useless to us); some of the parts didn’t fit together and broke apart when we tried to make it work; and various other issues. We have been corresponding with the company for months but they have refused to cover the cost of a shipping return to Singapore or issue us a refund. We feel defrauded.

Happy Gira is a scam site! Look up the complaints on BBB about the website.

I did some research and HappyGira is owned by "Paw Group Inc" which seems to be a Chinese company. HappyGira does not have a phone number. All communication with their customer service was via email, which should be a red flag already.

If you have had a bad experience with Happy Gira as well, I suggest reporting them to the relevant Attorney General's office. If there are enough complaints maybe the government can take action. If you can afford it consider opening a case against them in small claims court.

This company’s trust pilot page is FLOODED with fake reviews. I’m amazed they can do this.

Look at the 1 star reviews, read for yourself.

THIS WAS THE WORST ONLINE EXPERIENCE EVER.

I paid and ordered months ago. They couldn’t ship my baby’s play pen.

Months later they send a box with a few sticks - no packaging, not pink, legit a few sticks

After months of emailing me and my demands for a refund - they send me a second box! Not what I want.

Refund me!!!

I’m adding this second part to my review in response to your disingenuous reply. We have already exchanged dozens of emails over the last several months. Make this right? Refund me. You have my order number. It was supposed to be pink. You have the photos. You sent a few wood pegs in a box. I’m not opening the second box because I told you not to send another and refund me!!!!

We ordered a double stroller from this company. Item was significantly larger than website description. Shipment took more than 6 weeks to arrive from Singapore even though initially it was expected much sooner from within the USA. There is no return policy. They will only refund if item does not arrive or is missing critical components. Item also was very expensive but felt cheap in material. The double stroller was so large it could not be used by one parent in a public area. The connectors between the two strollers added an additional 9 inches in width.
In our situation, my daughter unfortunately lost her twins at week 28. This company would not allow for a refund even though the item was not used. I had to ask for my bank’s fraud dept for help. When I placed my order and then came to trust pilot, they had a 1 star review and I tried to cancel immediately. (I bought off their baby registry). Within one month hundreds of glowing reviews were on this site. I’m so glad I took screenshots from June to August 2024. These 5 star reviews are fake. Not sure why people would do that. I think TikTok has something to do with it as my daughter told me that’s where they found out about the stroller and company. Also look to the Better Business Bureau’s website. This company is rated “F” and is not accredited by the BBB.

Extremely Disappointed – Never Received My Order

I am beyond frustrated with this company. I ordered a playpen for my baby over a month ago, and not only has it still not arrived, but I’ve received no communication or updates whatsoever. After multiple attempts to contact customer service, I’ve gotten nothing but vague responses or complete silence.

This is a crucial item for my child, and it’s unacceptable that I’ve been left in the dark for so long. I trusted this company to deliver, and they’ve completely failed. I will never order from here again, and I would strongly advise others to avoid this company at all costs if you value timely service and transparency.

Extremely disappointed!

This baby playpen from HappyGira is a game-changer! It's spacious interior allows my baby to play and learn comfortably. The external zipper makes it easy to control my baby's entry and exit.

Excellent quality playpen and support. Thank you for a good experience.

playpen took 22 days to arrive; it came severely damaged - all the large tubes were bent. I contacted customer support and included pictures. They asked for a video, and I provided one. I never heard from them again. Save your time and money and just buy one on Amazon that will arrive fast, and can be easily returned.

With this playpen, I can enjoy peace of mind and convenience wherever I go.