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Happy Place Insurance Opiniones 

103
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was referred by another camper that their cover was exceptionally good. and after speaking to a young lady who guided me through any additional options that I may need, I took out a New Insurance c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve been with Happy Place for a year now and the pricing and service has been excellent although we have not had to make a claim. We were delighted this year when we had the renewal notice that it h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Not had to make a claim yet, fingers crossed, so can only comment on process of taking out policy and pricing. Much cheaper than previous insurer for much more cover. Ended up paying for more comprehe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really competitive price, happy with that! They came recommended and having not heard of them I was obviously dubious. I'm glad I was told of them now! Easy to use website, UK based Customer Servic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para caravanas y autocaravanas
  2. Compañía de seguros
  3. Corredor de seguros
  4. Aseguradora

Escrito por la empresa

Happy Place brings together over 30 years of insurance experience into one touring caravan insurance policy. Combining great value and specialist cover, our policy offers caravan owners excellent value for money and big savings.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(103)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent initial service and price

Not had to make a claim yet, fingers crossed, so can only comment on process of taking out policy and pricing. Much cheaper than previous insurer for much more cover. Ended up paying for more comprehensive new for old level cover, and still much cheaper than the 'market value' minus whatever they deem to be 'fair', from the other company. Did have a claim with them and the payout was woeful. Customer service was tip top, talked me through each aspect, not pushy, but knowedgeable and gave good answers to questions. Hope never to have to use it, but feel confident in them as a provider so far.

5 de abril de 2022
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Respuesta de Happy Place Insurance

Thanks for your great review!

Valorada con 5 estrellas sobre 5

Good engagement

Good engagement, fair price for wide ranging cover. The proof will be if I have to claim but so far so good.

31 de marzo de 2022
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Respuesta de Happy Place Insurance

Thanks for rating us 5 stars Philip!

Valorada con 5 estrellas sobre 5

Good value

Easy to use the website, good value and very helpful when I rang to ask something

29 de marzo de 2022
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Respuesta de Happy Place Insurance

Thanks Susan!

Valorada con 1 estrellas sobre 5

They set up two direct debts for one…

They set up two direct debts for one loan both different payment amounts, I've cancelled ,if they cant get that right then there's no hope for the future. Not risking getting charged £27.50 every time one doesn't get paid, As they still have left one running even though I've told them to cancel them both. Now getting hassled to set it back up.

21 de marzo de 2022
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Respuesta de Happy Place Insurance

We’re sorry we made a mistake Andrew. The Adviser who took your call when you wanted to check your online purchase had gone through could not locate that policy and set up an alternate one. This has been identified as a training issue to avoid this happening in the future.
Both policies have now been cancelled for you without charge and we’re really sorry for this error and that you’ve decided to go elsewhere.
Take care, Liz

Valorada con 5 estrellas sobre 5

happy to deal with this company

happy to deal with this company. staff went through all items of the policy and answered any questions you had. was pleased with the price given. cheaper than last year with better cover.

11 de marzo de 2022
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Respuesta de Happy Place Insurance

Thanks for the five-star feedback Mike.

Valorada con 5 estrellas sobre 5

Answered all my detailed questions

Answered all my detailed questions. Helped me make the right choice. They can’t give advice but they did make every question very clear without rushing me.

Very highly recommend the process of getting insured. Hopefully I’ll never find out how the claims works :-)

6 de enero de 2022
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Respuesta de Happy Place Insurance

Thanks for brilliant review Mr Davies!

Valorada con 5 estrellas sobre 5

Returning customer

Have been using Happy place for 5 years , never had a claim so can’t comment on that but always helpful and friendly on the phone when renewing policy .

16 de noviembre de 2021
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Respuesta de Happy Place Insurance

Thanks for your review Lara!

Valorada con 5 estrellas sobre 5

Pleasant and helpful customer service and competitive premium

I took out caravan insurance with Happy Place Insurance as my previous insurers could no longer arrange 'new for old' cover due to my caravan now being five years old. Happy place insurance provided me with 'new for old' cover at a very competitive price and the advisor I spoke to was very pleasant and helpful. Unfortunately, the documents did not arrive in the post as requested (although they had been emailed to me) so I phoned and spoke with them today and spoke to another very helpful advisor who confirmed that they had been posted out previously but she would resend them as they should have arrived by now. I cannot fault the Customer Service received so far..

26 de agosto de 2021
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Respuesta de Happy Place Insurance

Thanks for your glowing review Peter. Take care, Beth.

Valorada con 4 estrellas sobre 5

Happy Place didnt cancel the policy as requested

Happy Place could not match my caravan insurance so I moved it to RIPE. When I cancelled the policy over the phone they failed to actually cancel it and also failed to inform Premium Credit so payments continured until I cancelled the Direct Debit myself. Premium Credit then sent me warning letters and overdue charges. Whilst Happy Place reps have been helpful and accommodating in resolving the problem, it shouldnt have happened in the first place. So whilst i had no problems setting up the insurance the administration to close it down was poor.

9 de agosto de 2021
Opinión espontánea
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Respuesta de Happy Place Insurance

Hi David
Thanks for bringing this to our attention. We note originally you had agreed to renew your policy so by the time you called a day before your renewal date to cancel an instruction to premium credit to renew had already been sent. But there was an adviser error in not actioning your cancellation. We apologise wholeheartedly for this. As you say the policy has been cancelled and all charges returned. Extra coaching has been delivered to the adviser involved. Kind regards Craig @ Happy Place

Valorada con 5 estrellas sobre 5

I found the agent very very helpful and…

I found the agent very very helpful and helped me through ensuring my touring caravan much appreciated and thank you very much made it very easy for me thank you

22 de junio de 2021
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Respuesta de Happy Place Insurance

Thanks for taking the time to leave us a review!

Valorada con 4 estrellas sobre 5

First time we have heard and used this…

First time we have heard and used this company. They matched our requirements of what we needed at a very reasonable price.

21 de mayo de 2021
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Respuesta de Happy Place Insurance

Thanks Carol! We hope we can boost your experience to 5 stars at renewal. Take care, Beth.

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