Happyrunsports Opiniones 

228
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Not only were the bikes packaged well, FedEx had absolutely destroyed the boxes, i thought for sure there would be damage. Not a scratch! Bikes are awesome! After a few days someone notices the rea... Ver más

Valorada con 5 estrellas sobre 5

I’m extremely happy with both the product and the customer service! The bike is fantastic, with great design and performance. When I needed replacement parts, the HappyRun team responded immediately,... Ver más

Valorada con 1 estrellas sobre 5

Horrible bikes and company. DO NOT BUY anything from them. They don't honor warranty's, give you the run around on responses or just completely ignore you. Bike completely died with numerous electr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

You all have been great getting my happyrun G100 pro back up and running from the new throttle, new controller ( when new controller didnt have the same 4 pin connector for the pedal assist you sent m... Ver más

Información sobre la empresa

  1. Tienda de motores eléctricos

Escrito por la empresa

Provide a more enjoyable way by electric motor bike, HappyRun Sports!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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4,2

Todas las opiniones

(228)

184 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No customer service

No customer service, no technical support. Don't buy unless you are an excellent mechanic and can do all the work yourself. Only had 1 year - getting motor failure code - contact technical support. That's a joke - there is no technical support and no repair shop can work on it because everything on it is proprietary. I was told find a local dealer - there is no local dealer. Don't buy!!!

29 de junio de 2026
Opinión espontánea
Logotipo de Happyrunsports

Respuesta de Happyrunsports

Hi Bonnie,

We are very sorry to hear about your experience and understand your frustration regarding the motor error and support concerns.

We would like to help you resolve this issue properly. Could you please provide your bike order number so we can immediately check your case details?

Regarding the **motor failure / error code (E1)**, could you also kindly help us check the following troubleshooting steps:

1. Please check if the cable from the throttle to the display and the motor cable is loose (please refer to the attachment).
2. Or check if the throttle returns to its original position properly when the bike is turned on.

If both have been checked and the issue still persists, we will provide you with a further solution as soon as possible.

We truly appreciate your cooperation and the opportunity to assist you in resolving this.

Best regards,

Valorada con 5 estrellas sobre 5

The bike is amazing

The bike is amazing. Well built, well engineered and was a great value, especially at the sale price that i bought it at. Had been looking at this for a long time and finally decided to buy it. No regrets. Shipped and delivered very quickly and was well packaged with great assembly instructions.

28 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unsatisfactory customer service

Unsatisfactory customer service. That I received a new key and a nation, but it does not allow the bike to power on.I haven't wrote my bike in a months, and it's still on the warranty, and it's under 300 miles on the bike.I'm not happy with customer service , not just sending me a new battery

28 de junio de 2026
Opinión espontánea
Logotipo de Happyrunsports

Respuesta de Happyrunsports

Hi cmg films,

We are very sorry to hear about your experience and understand your frustration.

To help resolve this as quickly as possible, could you please kindly cooperate with us to troubleshoot the issue? This will help us determine whether the problem is coming from the battery or from other components of the bike.

Could you please provide your order number so we can check your case details immediately and guide you through the next steps?

In the meantime, you are also welcome to contact us directly at service@happyrunsports.com, so we can prioritize your case.

Once we have the necessary information, we will assist you with troubleshooting or arrange a replacement under warranty if needed.

We appreciate your patience and cooperation, and we are here to help get this resolved for you.

Best regards,

Valorada con 5 estrellas sobre 5

The G100 Pro is a beautiful e-bike

The G100 Pro is a beautiful e-bike. It has great styling, comfort, amazingly quiet, Fast and built for road. trail or mountain biking. The four pad hydraulic brakes stop you fast if needed. The dual batteries and dual port charger are excellent allowing the bike reach out on a ride The card start controller & display are wonderfully. showing you milage, speed turn signals. battery like and the selected pedal assist mode that your using. The fat tires are also inspired for road to all Terrain. the customer service has been excellent and I love that
it was free shipping, it can quickly and in perfect condition.

The only problem found was me. I'm 5'7" and it's difficult for me to get on and stop as my feet hardly touch the ground.

24 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a joke

This company is a joke, was excited for the f18. I rarely get frustrated about online purchases and logistics since I work for a warehouse company. I understand what kind of work goes into getting orders and getting them shipped. People are not perfect and everyone makes mistakes. Logistics and supply chain take a lot of organization to get right. But this is ridiculous. It’s been 5 entire days after I ordered my bike choosing affirm to pay over time and getting an order number. Haven’t heard anything about any tracking or anything in almost a FULL week.. I’m just at shock. No planet in the world does it take that long of a full entire work week to get a product that has an order number and a location to get to out the door.. especially when it’s $1,300 bike and not (for example)socks that get moved hundreds of thousands at a time. I emailed them twice now, dm’d them on instagram, and called twice to try and leave a message but nobody answers. This is seriously a bad company doing business with. And the worst part is the product can be hit or miss. Tons of people saying there’s power/charging problems. Then there’s people saying it won’t start at all, and then there’s people praising the bikes about how great they are, so you never know which is gonna show up at your door after your out $2,000. But today they had time to approve my affirm loan, but still no reply to my emails or anything. I am a first time buyer and this will be my first e-bike and my last from happyrun. This is the most frustrating company to purchase from.

21 de junio de 2026
Opinión espontánea
Logotipo de Happyrunsports

Respuesta de Happyrunsports

Hi CJ,

We are truly sorry for the frustration and inconvenience this has caused you, and we sincerely understand your concerns.

Due to a higher-than-usual order volume combined with weekend processing delays, there may be a temporary delay in shipping updates and tracking information being generated.

For your reference, our standard fulfillment timeline is as follows:

* **Processing Time:** 1–3 business days

* **Shipping Time:** 3–5 business days

Could you please provide your order number and also contact us at service@happyrunsports.com so we can immediately check the status for you and help expedite the shipment with our logistics team?

We appreciate your patience and thank you for giving us the opportunity to assist you.

Best regards,

Valorada con 5 estrellas sobre 5

This thing rips!

This thing rips!! Fast shipping, video instructions, easy to put together! I’m 5’8 150lbs and the bike feels like the perfect size. Super satisfied. Careful with the torque!!

21 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional bike very quick shipping

I had a good experience very easy and fast I ordered on a Monday had it by Friday no damage everything was in the box . I've had it in off- road and on street and in grass and bike I done exceptional. I would definitely recommend and I will be buying more in future thanks happyrun

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

I bought the HappyRun G-100 Pro about a month ago and rerally love the bike. I have to say the way HappyRun package the bikes and other items are superior to other companies. The bike did have an electrical issue with the display flickering and bike cutting off. I reached out to HappyRun sending Pictures and a video. After about 5 days the company sent me a replacement controller, battery balancer and even a speed sensor to make sure I had the parts that would may fix the issue. Upon installing the controller and battery balancer, it fixed the issue...my bike it up and running. I also bought the G-100 a few months back with no issues with that one. So anyway I am a satisfied customer and HappyRun customer service is spot-on for now. Hope the company continue the good work.

2 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Epic Customer service

Excellent customer service, especially amongst the e-bike manufactures. They are always super responsive, and stand behind their warranty. The only complaint I have is that the battery cover latch lock broke due to improper fitment. A replacement lock and key set way $45. These are typically $6-10 elsewhere. It was annoying to have to pay so much to replace a part that failed due to design flaw. Still a loyalist and big fan though.

20 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased a full warranty and now…

I purchased a full warranty and now your company has sent me to X cotton I wish I would have never bought the $200 year warranty you do not honor it you send me to a warranty company that won't do anything I am very disappointed with your warranty and I would like my $200 return to me since your warranty is nonsense thank you for wasting my time

1 de abril de 2026
Opinión espontánea
Logotipo de Happyrunsports

Respuesta de Happyrunsports

Hi Ben,

We sincerely apologize for the frustration and disappointment this situation has caused. After reviewing your case, we have confirmed with the insurance company that your rear brake and rear shock absorber are eligible for coverage, and we will arrange for replacement parts to be sent to you.

We are truly sorry for any confusion or inconvenience you experienced with the warranty process and appreciate your patience as we work to resolve this. Our team remains committed to supporting you and ensuring your bike is fully functional as soon as possible.

Thank you for giving us the opportunity to make this right.

Best regards,
HappyRun Customer Service Team

Valorada con 5 estrellas sobre 5

Had an issue with the battery not…

Had an issue with the battery not charging. My grandson was very disheartened. I emailed and they were able to help with troubleshooting and instructional videos. It took me longer than them. I sent videos back of how it did not charge and they responded in less than 24 hrs that battery would be replaced. Update was just given as they are sending new battery via FedEx and FedEx has confirmed it is on the way. Very grateful for their response.
Thank you

15 de mayo de 2026
Opinión espontánea

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