Bought the watch for my husband, worked great for 1-2 days until he decided to use the water function and had it on in the shower. The watch states it’s water resistant however the watch just glitched... Ver más
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Consulta las opiniones de los clientes
Had high hopes for this watch but unfortunately the features on the watch don’t work and consequently flickers through modes.customer service is rubbish also. I don’t have the money for expensive watc... Ver más
La empresa ha respondido
So happy with this company & its integrity. The reason I chose an Australian company has paid off. Even with an expired warranty they were able to help me 100% Well done & thank you
La empresa ha respondido
Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifica... Ver más
La empresa ha respondido
3,0
Medio
479 opiniones
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Bad service , repeated issues
Got this watch as a gift from my wife on birthday , like it initially although had connectivity issues , contacted customer service who were reactive and sent me a replacement quickly and with apologies. Great !!
However second watch arrived and has now shut itself down and will not switch back on , contacted customer services again and with days between return emails it now appears I am being ignored completely terrible customer service and for two watches to break since September i would suggest the quality is far from good.
29 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Bodie,
Thanks for taking the time to leave this review, and I’m genuinely sorry for the frustration — especially after you’d already been through one replacement.
You’re absolutely right to be annoyed here. Two watches failing is not the experience we want anyone to have, and I’m sorry it’s felt like you’ve been ignored.
Please email our support team and ask for me directly — Johnny. I’ll take care of this personally and make sure you’re properly looked after and we get this resolved the right way.
Thanks again for your patience, and I appreciate you calling this out.
Cheers,
Johnny
Hard Hat Watches
Brought a new hard hat watch before…
Brought a new hard hat watch before Christmas and I received it Christmas eve. Straight away the strap was faulty, kept coming away from the watch. Wouldn't stay connected no matter how I tried.
Emailed them straight away and I got a response saying they'll send me a replacement straight away I thought great stuff what great customer service...........
Well I was wrong , been getting no updates it's been over a month and no new watch.
The customer service is shit
28 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Jason,
If you were told a replacement was being sent immediately and it’s now been over a month with no updates, that’s understandably frustrating.
Please email and put “FAO Johnny – Jason Review” in the subject line so I can personally track this down and get clarity on your replacement status.
Johnny
Hard Hat Watches Australia
Don’t waste your money - they don’t last!
These watches fall well short of what they claim they are capable of - don’t waste your money! Screen failed on my first one and replaced by Hardhat, this was within the 90day money back period. I gave them the chance to replace rather than refund - that proved to be a mistake.
Replacement watch has now failed - both being the screens stop working and go blank. It now falls outside the 6 month warranty and the only option they gave me was to purchase another at 50%, this I declined as I would be just throwing good money after bad.
26 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi John,
I appreciate that you gave us the opportunity to replace the first unit rather than refund — that shows good faith on your part.
If the replacement has now failed and you feel the outcome wasn’t fair, I’d like to personally review your case.
Please email and put “FAO Johnny – John B Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
After approx 2 weeks use wouldn't recharge after a lot of to and frying finally got a replacement, guess what , SAME PROBLEM, absolute JUNK and crap customer service
After approx 2 weeks
1 de diciembre de 2025
Opinión espontánea
Respuesta de Hardhatwatches
Hi Ken,
If the replacement experienced the same issue as the original, that’s something I’d like to personally review.
Please email and put “FAO Johnny – Ken Review” in the subject line so I can go through your order history and work toward a proper resolution.
Johnny
Hard Hat Watches Australia
I’ve not received my order after…
I’ve not received my order after ordering it over a month ago and they won’t reply to any of my emails. I’ve lost over £100!
19 de diciembre de 2025
Respuesta de Hardhatwatches
Hi Lucy,
I’m really sorry for the delay and the frustration this has caused. I’ve personally checked your order and can see that Royal Mail appears to have lost the parcel in transit.
We’ve now added your order to our replacement list, and a new watch has been organised to be sent out to you.
If you need anything further, please feel free to reply here or email us directly and ask for me — Johnny — and I’ll make sure this is followed through.
— Johnny, Hard Hat Watches
I’m disappointed with Hardhat Watches’…
I’m disappointed with Hardhat Watches’ customer service. I purchased a watch that just wasn’t for me, so I returned it within their return process. At first, communication was helpful and responsive via email.
However, since they received the watch back, I haven’t heard anything from them. It’s now been over seven days with no response or update, despite reaching out multiple times. At this point, I’m just looking for confirmation and resolution, but the lack of communication has been frustrating.
The product itself seemed fine, but the post-return customer service has been very disappointing
16 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Billy,
Thanks for bringing this to our attention — I’m really sorry about the lack of communication after your return was sent back. That’s not the experience we want anyone to have.
I’ve reached out to you directly via email to get this resolved as quickly as possible and will personally look after your refund from here.
Thanks for your patience, and I appreciate you flagging this with us.
— Johnny, Hard Hat Watches
RUBBISH WATCH
Got the hard hat watch for Christmas and it only lasted 2 weeks, wasn’t turning on so I made a complaint and they delivered a new one just today
Got it out of the box, had it on for half an hour and then I put it on the charger & it’s done the same thing as last time!! RIP OFFS
21 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Laho,
If you’ve had two units fail in a short period — especially straight out of the box — that’s something I absolutely want to investigate personally.
Please email and put “FAO Johnny – Laho Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Not a great watch
Not a great watch, battery won’t last 24 hours with it just being on.
Worked well for about 2-4 weeks then I’ve had nothing but trouble with it. Have tried talking to their support team to get the same answer each time. “Reset the watch and see how that goes, try using the watch in low power mode”
Not impressed at all
21 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Jarrod,
If your battery life dropped significantly after only a few weeks and resetting hasn’t resolved it, that’s obviously frustrating.
Please email and put “FAO Johnny – Jarrod Review” in the subject line so I can personally review your case and look at a proper solution rather than repeating generic troubleshooting.
Johnny
Hard Hat Watches Australia
Literally A $30 Aliexpress watch…
Literally A $30 Aliexpress watch rebranded and sold for $120
10 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Dallas,
There are a number of similar-looking smart watches available online — particularly in the budget category — and we’re aware there are imitators that try to piggyback off our branding and positioning.
That said, if you have concerns about your specific unit, please email and put “FAO Johnny – Dallas Review” in the subject line. I’m happy to personally review your order and address any product concerns directly.
Johnny
Hard Hat Watches Australia
Fantastic watch highly recommend i wont…
Fantastic watch highly recommend i wont be buying another watch from another company might have to buy the other hardhat watches to check them out
21 de diciembre de 2025
Respuesta de Hardhatwatches
Hi Seth,
That’s awesome to hear — thanks heaps for the great review and recommendation!
We’re glad you’re loving the watch, and if you do check out the rest of the Hard Hat range, we’d love to hear what you think.
Thanks again for the support.
— Johnny, Hard Hat Watches
The strap broke when I was hiking 2…
The strap broke when I was hiking 2 days after I got it and the watch got lost never even got it out on site
19 de diciembre de 2025
Respuesta de Hardhatwatches
Hi Conor,
Thanks for your review — I’m really sorry to hear about what happened.
While we absolutely stand behind our products and will always replace faulty items.
That said, if the strap itself failed within days of receiving the watch, we’d still like to look into that side of it. Please email us at support@hardhatwatches.com
and ask for Johnny, and I’ll review the situation personally to see what we can do to help where possible.
— Johnny, Hard Hat Watches
Watch doesn’t work & sellers are useless
The watch only worked for one day & nit since. We’ve contacted the sellers via email, I had to submit pictures & videos of it not working & sellers said they’d replace bearing in mind it’s taken from 26th Dec till 16th Jan & they’ve said a new one had been sent & delivered… I’ve not received it or had any proof of delivery. I would not buy from this company & definitely wouldn’t recommend.
12 de diciembre de 2025
Respuesta de Hardhatwatches
Hi Mrs Chrisfield,
Thanks for taking the time to leave a review, and I’m genuinely sorry for the frustration caused — especially over the Christmas/New Year period.
Due to the holiday rush, response times and deliveries were slower than usual, and I apologise for that delay. That said, I can confirm that your replacement watch has been organised and is currently on its way to you.
If you haven’t already received tracking details, please email us at support@hardhatwatches.com
and ask for Johnny, and I’ll personally make sure everything is followed up and confirmed for you.
Thanks for your patience, and again, sorry for the inconvenience caused.
— Johnny, Hard Hat Watches
Brilliant watch love it ❤️
19 de diciembre de 2025
Respuesta de Hardhatwatches
Hi Andrew,
Love hearing this — thanks so much for the 5 stars ❤️
We’re stoked you’re enjoying the watch and really appreciate you taking the time to leave a review.
— Johnny, Hard Hat Watches
Scammers and liars
stay clear of this company as they have little to none customer care. Watch went wrong within a week and I’ve been emailing and messaging. No one’s helping and they don’t really care. Do not buy this product you will be let down.
I will find every site, every platform and every social media post that I can write a review on. I’m gonna ensure no one else loses their money like I have. Stay clear.
Just so you know after johnnys response I tried emailing. Guess what your email is full probably from complaints. If you guys don’t call me I am going to continue writing reviews so everyone knows what I’m dealing with. You are a scam selling inferior products with the worst customer service I have ever dealt with. I’d suggest you phone me to resolve this issue. Stop wasting my time.
1 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Richard,
I’m sorry to read this and I want to clarify what’s happened here, as it doesn’t line up with our records.
Can you please confirm whether you are Richard Davis with order #143702? If so, we have been responding to your emails and have already organised a replacement watch, which is currently on its way to you.
If this review relates to a different order, or if there’s been any confusion, please email us directly at support@hardhatwatches.com
and ask for Johnny, and I’ll personally look into it straight away.
We take customer care seriously and are always happy to resolve issues when given the opportunity.
— Johnny, Hard Hat Watches
Respuesta de Hardhatwatches
Thanks for the review — really glad to hear you’re happy with both the service and the product so far.
— Johnny
Great watch very hard wearing no info…
Great watch very hard wearing no info to reply to text
10 de diciembre de 2025
Respuesta de Hardhatwatches
Thanks for the feedback, Janet — great to hear the watch is holding up well.
If you ever need help with messaging or settings, feel free to reach out to us anytime.
— Johnny
Bought as a present for my Son as his…
Bought as a present for my Son as his good watch was getting damaged at work. He is very happy with it and says it does everything it says it would. Thank you
9 de diciembre de 2025
Respuesta de Hardhatwatches
Thanks so much for taking the time to leave this review, Jacqueline.
Really glad to hear your son is happy with the watch and that it’s doing exactly what he needs it to at work.
— Johnny
Still waiting after 2 weeks…
Have been waiting 2 weeks on a replacement watch for one that was purchased as a xmas gift and died after 2 days. Keep getting the same email regards tracking link which shows the replacement watch sitting in a Brisbane courier warehouse. I am now going to buy another brand watch - never again will I buy a Hard Hat watch - after a dozen emails I am over it.
14 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Wendy,
I completely understand how frustrating this would be, especially after already having the original watch fail so quickly.
If the tracking is showing it sitting in a Brisbane courier facility for two weeks, that’s something that needs to be escalated properly — not just repeated with the same tracking link.
Please email our support team and put “FAO Johnny – Wendy Review” in the subject line so it comes directly to me. I will personally contact the courier and get a clear answer on what’s going on and make sure this is resolved properly for you.
Johnny
Hard Hat Watches Australia
Lasted 3 weeks
Lasted 3 weeks. The screen is stuffed. I have the screen protector and woke up to the screen glitched out. Even if I did whack it on a door frame or something this was advertised as a tough watch?
Unfortunately after doing some research this is just a middle man company reselling cheap watches from china, and they claim the watches are priced at just $14 on their customs declaration.
13 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Bronte,
I’ve reviewed your order and can see that we’ve already sent out a replacement unit to you.
If you’re still experiencing issues or have concerns about the replacement, please email us and put “FAO Johnny – Bronte Review” in the subject line so it comes directly to me.
We stand behind our products and our support process, and I’m more than happy to personally review any ongoing concerns.
Johnny
Hard Hat Watches Australia
Purchased a watch for Christmas
Purchased a watch for Christmas. Lasted 1 week. The power button is faulty, watch keeps wanting to reset, loses Bluetooth connection constantly. Never buy again.
10 de enero de 2026
Opinión espontánea
Respuesta de Hardhatwatches
Hi Gavin,
If your watch developed a faulty power button within a week, that’s definitely not acceptable.
Please email us and put “FAO Johnny – Gavin Review” in the subject line so I can personally look into your order and make sure this is resolved properly.
Johnny
Hard Hat Watches Australia
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