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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Can no longer check out on their website... it is totally not working... absolutely no one answers the phone their... now one of their email addresses (sales at hardwareandmoreee.com) has been disconn... Ver más

Valorada con 1 estrellas sobre 5

absolutely horrendous customer service. I have called 5 times, I have emailed. I try to buy and it will not go through even though it says there is plenty of stock, sure wish I knew who owned this b... Ver más

Valorada con 5 estrellas sobre 5

I was websearching for heavy duty galvanized foundation vent cover/screens. I found exactly what I needed on the Hardware and Moreee website for a great price. I ordered twenty of them for less than... Ver más

Valorada con 5 estrellas sobre 5

Excellent prices compared to my local market dictated by 2 giant box stores... Even with the reasonable shipping I still saved $40. My order was processed quickly and I received the item sooner than e... Ver más

Información sobre la empresa

  1. Ferretería
  2. Proveedor de repuestos de electrodomésticos
  3. Tienda de motores eléctricos
  4. Contratista de sistemas de climatización

Escrito por la empresa

We are a leading supplier of HVACR Controls, Maintenance, Repair, Appliance parts and operations (MRO) products.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

70 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I forgot to check at Trustpilot before…

I forgot to check at Trustpilot before buying from this site but I am pleasantly impressed with the speed and cost of goods. I ordered a pump motor on a Sunday and it arrived the following Tuesday. Amazing. I'm glad I took the risk. I haven't had any problems and the rebuilt motor I received was better than what I replaced.

23 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company was response but you get what you pay for

Company was inexpensive, quick to ship and deliver however the product was so poorly made the usefulness was zero. Nesting box pads were so thin there was only one strand of material per item it was like putting paper in the nesting boxes.

14 de abril de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Hello Paradise Farm,

Thank you for your product feedback. We have forwarded the same to the vendor/manufacturer of the item.

Please be advise that Hardware & Moreee being the reseller of the item, is in no way connected to the manufacturing and design of the product.

We do have have many similar products that might turn out to be better for you depending on your application.

Please reach out to us. Our customer service is available 8.00 am - 5.00 pm CST Every Monday - Friday.

Unfortunately, unless consulted if the item is bought online we would expect that you are aware about the product's quality and performance and there is no way for us to verify.

But we are here to help please reach out to us on the times provided and we will do everything in our capacity to help you select the right item.

Thank you.

Valorada con 5 estrellas sobre 5

Remote antenna rotator

I decided to order a remote antenna rotator from this company after I had tried to order one from a different company. It was easy to order and was delivered faster than I expected. The rotator works great! Pleased with the whole experience.

27 de marzo de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Thank you.

We look forward to see you back soon.

Valorada con 5 estrellas sobre 5

Smooth internet purchase

Smooth internet purchase. Delivery on time. Efficient and polite delivery person. Easy communication through Chat.
Thanks

22 de abril de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Thank you.

We look forward to see you back soon.

Valorada con 1 estrellas sobre 5

They post wrong product images that…

They post wrong product images that customers are looking for and email customers only picture image, but not about detail product information. Customers do not know what they are getting until they get the item from the seller. The reason the seller doesn't send detail information about product is preventing customers cancel their order.
You have to pay shipping and return cost. The seller charges 30% restocking fee, gives refund only store credit. Never use this seller. The seller is a kind of scamer.
The seller replied as an excuse that the happening was my fault. However their intention is the customers make mistakes and they get profits from the described product. If it was right product picture, I would buy from local Home Depot.
The price is $15.31 with free shipping.
However the seller price is $24.30 plus $16.00 shipping cost with fault product picture. I was looking for a steel well point and chose a lowest price because the picture was a steel well point.
After some communications I finally got return address by email because I was not able to take return process through their website.
They said changing wrong product picture to right product picture takes a tremendous work. It's not true. It's a very simple step to change a product picture just like we update SNS contents. I wish they update the product picture with right one if they have time to reply on my review as an excuse.
Will I return the product? No, I already dumped it away. Paying $16.00 shipping cost and some store credit after 30% restocking fee on $24.30, how much will I get back as a store credit I will never use? I just kept on going on the communication to get an actual address because I was not able to get an actual address on the seller's website.
Just don't buy a product from the seller. If you have a problem with the product you purchased from them, you will realize you were fooled by the seller.

4 de abril de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Hello,

After explaining how the image is correct by sending screenshots of the product image not just from our website but also from other sellers selling the same product, it is heartbreaking to see that you left us this review.

It takes time, energy, and effort to ensure the product description is updated correctly so our buyers know what they are purchasing, and we hope our customers read it before placing the order. The product description clearly describes the product that you received right from the product material to the model number, vendor’s information, the structure of the product and so much more. It came to us as a big surprise that none of it was read.

When the order is submitted, we understand that the customer either knows the product or has read the description and seen the picture and only then has agreed to purchase the item but, in this case, none was true.

You have also been sent a link to submit a return request a number of times so we can process the RMA and you can send the items back, but none has come so far.

At this point, I am not sure what else we can do but if you need any clarification our customer service is available, Monday – Friday from 8.00 am – 5.00 pm CST, to answer any questions. We can be reached at 833.258.5253 or info@hardwareandmoreee.com

Valorada con 5 estrellas sobre 5

Thank you for fast service and quality product.

I recently purchased Rabbit Planter for Easter gift online from hardware and moreee, Delivery took less than 3 days. Great Customer Service! Thank you for fast service and quality product.

1 de abril de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Olivia,
Appreciate your kind words.
Thank you

Valorada con 5 estrellas sobre 5

16"x8" FLT Screen Vent × 20 Foundation

I was websearching for heavy duty galvanized foundation vent cover/screens. I found exactly what I needed on the Hardware and Moreee website for a great price. I ordered twenty of them for less than half the price at any of the local construction suppliers in my area. Fast delivery, well made and well package via UPS. Fred, Bandon Oregon

28 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a VacMaster unit from them

Bought a VacMaster unit from them. It lasted less then 5 min and stopped working. Took almost 2 weeks to get the replacement process going with them due to poor communication. then said it was a warranty item and referred me to the manufacturer. Hence 3 months later, no replacement unit told its on back order. I thought Vegas was the place to loss money quick....nope its Hardware & Moree

17 de febrero de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Hello Terry,

We tried contacting you a couple of times and left a voice message.

After we last spoke, and provided the information to submit for the warranty replacement, we did not hear from you. Hence, we had been under the impression things went well with the warranty replacement.

I understand your frustration, but if we were aware of a backorder, or any delay/issues with said replacement. We would have taken the necessary steps to assure customer satisfaction, as that is a main goal & priority of our business. Whether that be a refund or us in direct communication with the vendor to see if there is anything we can do to expedite the warranty replacement.

With that said, we apologize for all you have gone through with this matter.

If you have the time please reach out to us at 833-258-5253 to discuss how we can rectify this. We cannot do anything unless we can communicate with you either through phone or email.

Valorada con 2 estrellas sobre 5

24 pack not in manufacturer boxas hung up on me 3 times …frustated beyond belief!

24 of 48 packs not in manufacturer boxes as requested several times! Disconnect phone calls three times not sure why! Now I realize the hanging up was deliberate! wasted $124 of $248 dollar order not correct! Don't not what else to say but if I can't get assurance ftom owner that I cant get in requested boxes then I will only place small orders! So frustrating took my phone off hook! This is, way I was treated after spending approximately $1000 deplorable treatment! spoke to lead rep at Citi advised to put hold on monies paid for 24 paks and if they don't send out corrected order I Won't release funds $122.33 they must send me product before or concurrently with their paying for return! Bottomline treat customers like crap and get it back as expected! STEVENLARRYKAYE ESQ

1 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

These guys are awesome. Quality products for a reasonable price. My go-to place for all things 'home'

2 de febrero de 2023
Opinión espontánea
Logotipo de Hardware & Moreee

Respuesta de Hardware & Moreee

Samantha, I appreciate you taking out time to share feedback. We look forward serving you more

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