Your service has always been very efficient and helpful. Your staff are pleasant to deal with, in a non-pushy manner, and understand when I am unable, or prefer not, to take up your offers. Deliv... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Easy to deal with, not pushy, no hastle & certainly no pressure to buy, coins were suggested to my interest… end of ! Will deal or buy from again, also interest free instalments over a period of time... Ver más
La empresa ha respondido
Very polite and genuine person on the telephone. Who also informed me about the other coins available to buy. However confused to see different numbers on how many coins have been minted on differ... Ver más
La empresa ha respondido
customber exsperience is secound to none at this place i am thinking of ordering from them in the future after my chat with rebecca :)
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Established in 2014, Harrington & Byrne specialises in collectable coins and stamps that bring history to life. From historic British issues to limited-edition commemoratives, our range offers collectors the opportunity to celebrate important anniversaries, explore their interests and build collections with personal meaning. We work with established suppliers, including private UK mints, independent coin dealers and official mints around the world, to source a varied selection of coins. Our range includes precious-metal issues and commemorative designs celebrating royal milestones, national events and significant moments in history. In 2015, we extended our expertise into stamp collecting with the launch of Harrington & Byrne Philatelics. Working with specialist UK stamp dealers, we offer items ranging from the original Penny Black, the world’s first postage stamp, to complete Great Britain definitive stamp collections and rare first-day covers. Our selection also includes limited-edition philatelic releases and contemporary Royal Mail issues, bringing together the heritage of British stamps and the appeal of new commemoratives. We introduced our Editions brand in 2019 to help collectors mark national events and anniversaries through specially selected coin issues. It reflects our belief that a collection can tell a story, preserving the people, achievements and occasions that matter to its owner. Whether you are discovering collecting for the first time or adding to a longstanding collection, Harrington & Byrne brings together historical interest, craftsmanship and the pleasure of finding something special. We value the relationships we build with our clients and welcome their feedback as we continue to develop our range and service.
Información de contacto
17 Hanover Square, Mayfair, London , W1S 1BN, London, Reino Unido
- 0800 038 5370
- customerservices@harringtonandbyrne.co.uk
- harringtonandbyrne.co.uk
4,8
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Harrington & Byrne
Dear Alan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Speaking to an individual
Speaking to an individual, to discuss what I want
and my reasons for choosing what I buy.
17 de junio de 2026
Respuesta de Harrington & Byrne
Dear Susan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
A beautiful set of coins
A beautiful set of coins. Arrived in excellent condition on time. Purchased for my daughter who only wanted a salmon what a bonus an hopefully a lovely surprise gift.
19 de junio de 2026
Respuesta de Harrington & Byrne
Dear Wendy,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Respuesta de Harrington & Byrne
Dear Eileen,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Respuesta de Harrington & Byrne
Dear Russell,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
I was very impressed with my purchase…
I was very impressed with my purchase and also I was very impressed with the lady I spoke to when I made my purchase she was very helpful.
17 de junio de 2026
Respuesta de Harrington & Byrne
Dear Angela,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
All good satisfying experence
24 de junio de 2026
Respuesta de Harrington & Byrne
Dear Susan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Respuesta de Harrington & Byrne
Dear Colin,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Exploitative and amoral
H&B took nearly £40,000 from my 90yr old stepfather who has dementia. Over the summer of 2024 H&B sold my stepfather a vast quantity of first day covers and commemorative coins. The total ‘sales’ were over £84,000. It was only when I got a power of attorney that I discovered the extent of their sales activity.
Over that summer they were taking nearly £10,000 a month in instalment payments. When I contacted them to find out what was happening, their only answer was that they have a responsibility to their customer and assume they have the funds to buy whatever they’re sold.
My stepfather has dementia and is susceptible to sales calls. He also loves to chat to people on the phone, and loved his collection, something that H&B were happy to indulge in return for more exploitative calls. It is plainly obvious on the phone that my stepfather gets confused, but H&B saw sales and money and didn’t care about any impact.
H&B eventually agree for the return of some items in return for cancellation of the debt, but he was still over £35,000 out of pocket. We now have to ration his home care.
He was hugely upset when I told him what had happened. His life-long passion had been turned into shame and embarrassment. He felt stupid and couldn’t understand they H&B would do this, thinking they cared for him as a long-term customer.
It was clear from the call logs I got from them that the sales team rapidly increased the calls and sales to my stepfather over 2024, knowing they were indulging his passion and exploiting him. It was only after I stopped all payments that they took notice. Until then they were happy to take £10,000 a month from him. At no point did anyone from H&B check the repayments were affordable, they just kept increasing their sales.
Do not use this company, they say they have policies to protect their customers. This is untrue – they refused to share these alleged policies or show any contrition for their actions.
They will exploit anyone who is a customer and have no morals at all.
26 de junio de 2025
Opinión espontánea
Respuesta de Harrington & Byrne
Hi,
Thank you for your review.
We are very sorry to read your comments, but we do not accept the characterisation of our business, our staff, or the way this matter was handled. Harrington & Byrne has traded for more than 12 years, and we take our responsibilities towards all clients extremely seriously, particularly where there may be any suggestion of vulnerability.
We have internal policies and training in place to help staff identify and respond appropriately to potential vulnerability, including guidance based on Trading Standards principles and a structured approach to recognising, empathising, asking appropriate questions and listening carefully. When we are made aware of a Power of Attorney, health concern or other relevant circumstance, we take immediate steps to review the account and apply appropriate safeguards.
In this case, the customer had held an account with us for over seven years and had previously demonstrated independent decision-making, including choosing whether to purchase, declining offers, and returning items where appropriate. Before you contacted us, we had not been notified that the customer should be treated as vulnerable.
Once you made us aware of the circumstances, we acted promptly by freezing the account and preventing any further activity. We also constructively resolved the matter by agreeing to accept a substantial number of returns outside our standard return period, which cleared the outstanding balance and resulted in a refund. This resolution was agreed almost a year ago.
We strongly reject any suggestion that Harrington & Byrne deliberately exploits vulnerable customers. That is not how we operate. We appreciate that this is an upsetting and sensitive matter for your family, but we believe we acted responsibly once the position was brought to our attention and made significant concessions in an effort to reach a fair resolution.
If you would like to discuss anything further, please contact us directly so that we can review the matter privately and appropriately.
Best wishes,
The Harrington & Byrne Customer Service Team
thank you very much paul love
22 de junio de 2026
Opinión espontánea
Respuesta de Harrington & Byrne
Dear Paul,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
UK collection set
My package arrived today, I received no message to expect it today, but anyhow it looks fantastic, I'm very pleased with it. presentation 10/10
Quality and value.
Thank you
19 de junio de 2026
Respuesta de Harrington & Byrne
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Very pleased with what you sent
Very pleased with what you sent, very good value for money. Thank You
I am not a stamp collector, but the offer looked interesting.
17 de junio de 2026
Respuesta de Harrington & Byrne
Dear Sheila,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Respuesta de Harrington & Byrne
Dear Felipe,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
By far the most important thing I need…
By far the most important thing I need for a positive experience is to be able to hear clearly a sales person WITHOUT a strong accent. My latest communication was listened to, when I asked not to have anymore calls till 2027 informing me of new availabilities I was confident I was listened to. I have a strict budget on non essential spending now that retirement is looming, many thanks
11 de junio de 2026
Respuesta de Harrington & Byrne
Dear Joanne,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
The person i spoke to was very honest…
The person i spoke to was very honest with me as to shat i was looking for and also said what you see on the TV is not the actual size so this was very helpfull to myself
11 de junio de 2026
Respuesta de Harrington & Byrne
Dear David,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Excellent product friendly staff I'm…
Excellent product friendly staff I'm chuffed
17 de junio de 2026
Respuesta de Harrington & Byrne
Dear Keith,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Disappointed to now rate one star after…
Customer Service Failures and No replies
Disappointed to now rate one star after previously rating 4 stars and subsequently a considerable number of purchases paid for.
I have been emailing Customer Services due to an item not being received and them nevertheless having taken funds. The Customer Service continues to ignore all emails !
12 de junio de 2026
Opinión espontánea
Respuesta de Harrington & Byrne
Dear P Emp,
We have tried to contact you via telephone and email to resolve your concerns however we have so far been unable to reach you.
Please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
You always keep me in the loop…
You always keep me in the loop regarding new products that might interest me,and prvide very professional service.
10 de junio de 2026
Respuesta de Harrington & Byrne
Dear Roger,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Very good service
10 de junio de 2026
Respuesta de Harrington & Byrne
Dear Cathy,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
The order was completed satisfactory…
The order was completed satisfactory and in good time.
8 de junio de 2026
Respuesta de Harrington & Byrne
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.