Harvey Norman United Kingdom - Harvey Norman Boucher Road Opiniones 

291
TrustScore: 5 sobre 5

4,8

Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... Ver más

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Valorada con 5 estrellas sobre 5

I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went into Harvey Norman a few weeks ago to look for a sofa for our living room. Mark Mcallister could not have been better with us. No pressure just lots of information on the options available. He to... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda departamental
  2. Tienda de ropa de cama
  3. Tienda de ordenadores y accesorios
  4. Tienda de electrónica
  5. Tienda de muebles
  6. Tienda de sofás

Escrito por la empresa

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Información de contacto

  • Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, Reino Unido

  • 028 9038 9600

4,8

Excelente

TrustScore: 5 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(291)

995 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Reliable punctual and courteous

21 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Rita,

We're happy to hear that you found our service reliable, punctual, and courteous. We appreciate your positive feedback very much!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Brilliant service

Both delivery guys were brilliant,highly recommended

18 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Dileep,

We're happy to hear that our delivery team provided brilliant service. Thank you for your recommendation!

Kind Regards,
James

Valorada con 5 estrellas sobre 5

Went in to buy tumble dryer

I went in to buy a new tumble dryer.The manager and the sales guy Jake think his name was done me a really good deal,i was satisfied with the price and delivery day that suits me,would recommend going in and have a look around.

15 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're happy to hear that you were satisfied with the deal and delivery day for your new tumble dryer. We appreciate you recommending us and hope you enjoy your purchase!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

ASUS ROG Monitor

Julia was really helpful with the product I was getting and very knowledgeable too. Very happy with the monitor too!

15 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Nirjal,

We appreciate you sharing your experience. We're happy to hear that you found our team member's expertise helpful and that you're pleased with the monitor!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Efficient and Professional

Quick, efficient, done set up perfectly and cleaned up. Thanks so much!

14 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Chevy,

We're happy to hear that the setup was completed perfectly, quickly, and efficiently. Thanks so much for your positive feedback; we appreciate it!

Kind Regards,
James

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Delivery within the time specified. Got a text when they were almost here. Two professional, efficient and lovely guys. Definitely recommend them. Very impressed.

13 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We appreciate you taking the time to share your feedback. We're happy to hear that our team provided excellent, professional service and delivered within the specified time.

Kind Regards,
James

Valorada con 5 estrellas sobre 5

I had already bought my Mila suit.....Service.....

I had already bought my Mila suite 2 years ago and i wanted a recliner chair for my husband whos in a nursing home i ordered and paid for it on Sunday and it was in his room by Tuesday now thats what i call service..and hes a happy bunny...thank you Harvey Norman..

8 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Barbara,

We're happy to hear that we could provide such prompt service and deliver the recliner so quickly. It's wonderful to know your husband is pleased with his chair. Thank you for your positive feedback!

Many thanks,
Katie.

Valorada con 5 estrellas sobre 5

Very happy with my experience Julie was…

Very happy with my experience Julie was a great help

11 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi David,

We're happy to hear that your experience was positive. Thank you for your kind words; we appreciate your feedback.

Many thanks,
Katie.

Valorada con 5 estrellas sobre 5

Fantastic service from Harvey Norman

Fantastic service from Harvey Norman. I have used this store for most of my furniture and rate them excellent. Staff professional and knowledgeable and prices comparable to other electric stores but service tops other stores by far! I was buying a washing machine and served by Craig. So helpful and made this experience painless. Excellent customer skills!

1 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Linda,

We're happy to hear that you consistently receive fantastic service and rate our furniture selection highly. It's great to know our team's professionalism and knowledge made buying a washing machine a painless experience. We appreciate your positive feedback!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Delivery was on time

Delivery was on time . Was able to track van which was helpful.
Delivery guys were very friendly.
I was impressed with the whole service. Would use Harvey Norman again. Thanks to all.

4 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi William,

We're happy to hear that you were impressed with our on-time delivery and tracking service. We appreciate your kind words about our team and are grateful for your positive feedback.

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Very friendly and efficient delivery…

Very friendly and efficient delivery they explained everything concerning use and cautions, they tested everything to ensure it all worked and placed it all where I wanted it. They took all the packaging and left no trace, this is why we shop at Harvey Norman.

4 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Des,

We appreciate you sharing your positive delivery experience. We're happy to hear that our team was friendly, efficient, and thorough, ensuring everything worked perfectly and leaving no mess. We value your continued patronage.

Kind Regards,
Kevin

Valorada con 1 estrellas sobre 5

Delivery notice

Have been waiting for delivery of a new fridge and freezer for 4 weeks. I was told at the time of purchase that I would be contacted to arrange a day for delivery. Instead I was contacted by text message on the 3rd March at 10.45 pm to say that my order was being delivered today 4th March between 10.15am and 12.15pm. Totally unacceptable service. All the manager of the Boucher Road store said was sorry. No explanation why I wasn't contacted sooner. Being a pensioner I had to contact my son 16 miles away last night to come and move the old fridges for arrival of new ones. Will not be buying any thing else from Harvey Norman.

3 de marzo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Elizabeth Mcdevitt,

We regret to hear about the unacceptable service you experienced with your fridge and freezer delivery. We are sorry for the late notification and the inconvenience this caused, especially given the need to involve your son. We appreciate your feedback if we can assist you further please email our customer support team. customer@support.harveynorman.co.uk

Kind Regards,
Kevin

Valorada con 1 estrellas sobre 5

Disappointed!

Everything went wrong regarding the cooker, which was ordered and paid for on 17th Jan. The installers arrived on 20th Feb to remove the old item and connect the replacement cooker. It was a lengthy wait to get to this stage, but surprisingly, they said my cooker had no brackets so they would be taking it back to the warehouse. How could this happen? I drove to the shop but all I got were quizzical looks and no real explanation. I was actually told I could buy some cheap small boards, screw them together, and that would be a base for the appliance. The installation was part of the deal, but it didn't seem that way, after they had gotten hold of my money. The manager said they would get it sorted, but as I write, I still have no new cooker. I visited the shop yesterday and was told brackets should have been included with the item. Just another excuse and another delay. Harvey Norman's need to brush up on their customer service. I have been disappointed with this whole transaction.

20 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We regret to hear about the issues you've experienced with your cooker order and installation. The delay and the bracket issue are not the standards we aim for. We appreciate your feedback and will address this internally to improve our service and communication. Thank you for bringing this to our attention.

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Great experience

Harvey Norman in Boucher Road sells a massive range of appliances and electronics. It a beautiful spacious store. The staff are very friendly and helpful. A lovely girl made me a perfect nespresso coffee and gave me great advice about coffee machines. Aaron was also very helpful and sold me the appliance I was looking for. I would definitely go back here

28 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Emma,

We're happy you enjoyed our store's range and spaciousness. It's great to hear that our team members were friendly and helpful, providing excellent service. We appreciate your positive feedback and look forward to your return!

Kind Regards,
James

Valorada con 5 estrellas sobre 5

Great experience buying a new computer…

Great experience buying a new computer from this shop. Staff so knowledgeable, friendly and helpful and everything was set up and changed over from my old computer and ready to use. Thanks guys for all your help.

26 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Mary,

We appreciate you sharing your positive experience! We're happy to hear that our knowledgeable staff provided friendly and helpful service while setting up your new computer.

Many thanks,
Katie.

Valorada con 5 estrellas sobre 5

Furniture was delivered ontime and expertly off loaded from van.

Well pleased. Using the optimoroute was really handy and we were ready for the delivery. The two guys were very friendly and great at unloading the furniture. They were also very helpful and offered advice. A very positive experience.

24 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Carol,

We appreciate you sharing your positive experience. We're happy to hear that using the route planner was handy and that our team was friendly, helpful, and efficient with the furniture delivery.

Many thanks,
Katie.

Valorada con 5 estrellas sobre 5

I went in to buy a new laptop for… University

I went in to buy a new laptop for University. As someone who knows little about laptops and what one would suit me and my needs in university, I told Julia, a member of staff, what I was looking and she was an incredible help. I was very happy leaving the store and I am very happy with my new laptop. Thanks again!

23 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Rebekah,

We're happy to hear that you had such a positive experience finding the perfect laptop for university! We're glad a staff member was able to provide incredible help and that you are happy with your purchase. Thanks for your feedback!

Many thanks,
Katie.

Valorada con 5 estrellas sobre 5

Excellent customer service

I would absolutely recommend Harvey Norman & in particular Paul whose customer service was excellent. During our two visits to the store Paul took the time to find out exactly what we wanted & at no point did we feel rushed. He was extremely knowledgeable about every aspect of the furniture including materials, suitability, payment options & delivery times.
The show room appearance was professional & easily navigated. Being able to source everything we needed in one place made the whole process much easier.
We appreciated the relaxed atmosphere which made the overall experience more enjoyable & stress free. We are extremely satisfied with our purchase.

12 de enero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Caroline,

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the service you received and the showroom's atmosphere. It's great to know that you are satisfied with your purchase. Thank you for your feedback!

Many thanks,
Katie.

Valorada con 5 estrellas sobre 5

Julia in the Boucher Road store…

Julia in the Boucher Road store delivered excellent service, was very knowledgeable about the phone I was purchasing and very pleasant to deal with.

22 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Andrew,

We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the excellent service and knowledge you received during your phone purchase.

Kind Regards,
James

Valorada con 5 estrellas sobre 5

Well done Harvey Norman team

Washing machine demo and ordering process was really smooth. Delivery tracking was great on my IPhone and machine arrived as stated on Saturday afternoon. Well done Harvey Norman team.

21 de febrero de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Respuesta de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're happy to hear that the washing machine demo and ordering process was smooth. We're also glad you found the delivery tracking helpful and your machine arrived on time. Thanks for your positive feedback.

Kind Regards,
James

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