Harveynorman Opiniones 

I should have done this years ago. My fault for not doing so until now.

The only reason I’m assigning 1 star to this organisation is because I can’t post it without assigning at least 1 star.

This organisation acted unethically towards the Australian people. There’s no other word for it! Utter greed and contempt for us, the taxpayers.

It received $22 million from the Government during Covid (Job Keeper) and only refunded $6.02 million when public pressure pushed senior management to do so. It made record profits during the COVID period and should have refunded the money (as other companies did - including JB HiFi) when it made profits rather than losses during COVID.

Just letting you know Jerry that I haven’t bought anything from your store since Covid and nor have any of my family members. Nor will we ever!

Please excuse the wrong date - but I needed to date my review back no longer than 1 year to get it posted. Silly requirement, but there it is!

Worst experience ordering from Harvey Norman.

During the Boxing Day sale, I purchased an Oura Ring 4 using a gift card. I later cancelled the order and requested a refund. From the beginning, the process has been extremely frustrating and poorly handled.

We were in constant contact with the online enquiries team, yet it took over a week just to cancel the order. We were clearly told that the refund would be processed back to the same gift card within 3 business days.

After following up, we were then told a new gift card would be issued within 24 hours. Now, they have changed their story again and are saying it will take 5 business days to generate a new card.

The lack of consistency, transparency, and accountability is unacceptable. On top of that, the support team has been unhelpful and repeatedly closed the chat when we raised our concerns, instead of resolving the issue.

This has been a very disappointing and stressful experience. Poor customer service and broken promises. I will never buy from Harvey Norman again.

I was informed my item was "shipped" 4 days ago so I checked the tracking number I was given .... NOT EVEN SCANNED by the courier.

Purchased item online on 9 Dec 25, no mention of Harvey Norman Dropship arrangement on n the website. Item delivered 2 Jan 26. Initial email received with no ability to track parcel, nor contact details for update. Chat tool on website next to useless & failed to provide any information. Ended up ringing my local store who chased up information & got an email sent to me with details. Very poor online communication & customer support, would not recommend.

Extremely disappointed with Harvey Norman’s online service. I’ve had issues with both of my recent attempts to shop here:

Refund Issues: A failed transaction took nearly a week to be refunded to my account, which is unacceptable for a major retailer.

Misleading Availability: My second order was placed because the item showed as "In Stock." However, I was notified the next day of a 3-week delay.

No Direct Refund: When I asked to cancel due to their delay, they made it difficult to get a direct refund.

It seems like they accept payments first and check stock later. This is a misleading practice and a huge waste of time for customers. I will be taking my business elsewhere in the future.

On Monday 15th December 2025 It was extremely nice of Atilla to do this for $599 because the manager approved the authorisation. Also it was extremely nice of Jason from the warehouse team to bring it out to the car for me and to put it into the car for Atilla since I can't carry it due to having a left leg discrepancy also it was extremely nice of him to drive me home. This was from the Chirnside Park Store,

Went into the Local Harvey Norman Armidale NSW. I ordered a item online and was at the Click & Collect Counter waiting behind another customer. When i was told quiet rudley to go to the Photo Counter they could help me there. Um was i not at the Click & Collect Counter where the big sign says Click & Collect. Rude customer service from Click & Collect. The young bloke at the Photo Counter was helpful. But seriously instead of saving a few dollars now i will spend extra at Bing Lee or JBhifi. Just to get better service.

I purchased a great inkjet printer from them after also purchasing my new phone. Great experiences from the sales people who also helped transfer my data across from my old phone to the new one.
I was so impressed i took a friend over who purchased her nrw laptop and printer.

I bought online a TPLink AX3000 AIR E2 to use as a range extender/mesh but found it didn't have a LAN port which I needed to connect to my desktop as it doesn't have a wireless card. I contacted HN Geelong & was told I couldn't return it for a refund but could get a credit to be spent immediately!
I then visited a Melbourne store & was immediately given a refund (less the delivery fee). Given the excellent refund policies from Amazon & JB Hi Fi, it appears one or some HN stores are damaging the HN brand!
I attempted to leave this review when requested by HN but they wouldn't post it - even after removing mention of their competitors.

The show and sales are ok, but their delivery is up shit creek. Delivery was between 11-30am & 2-30pm. Still no Delivery right now, the time is 6-00 pm not happy, very bad Harery Normen

I returned a Philips kettle STILL IN WARANTY. It was leaking but even though the stupid woman could see that the end of the handle was lose, even though the lid of the kettle did not open when pushed, she considered that it was not faulty. Harvey Norman LOVES taking your money but as soon as an item is faulty the excuses not to refund it are endless. Do not purchase anything from this tacky store as their staff will go to lengths to disclaim your legitimate claim. If I could give a negative score I would. Buyer beware with this sorry store. Absolute ZERO customer service, lax staff and I am not surprised at their low rating. Stear clear and buy elsewhere. Be warned.

I bought this product and the description says Salt and Pepper grinder. Also pictures display 2x grinder,2 grinders packed into 1 box. My order displays 2 grinders packed in one box.But just one grinder wrapped arrived. Very misleading pictures and description.

A big thank you to Scott at Harvey Norman, Chirnside Park, Victoria, store. It looked like my bed was not going to be delivered as promised, however, Scott contacted the supplier and made it happen through tenacity and hard work. Great staff are an asset to your company

Beware! The after sales service is appalling. A coffee machine I purchased 11 months ago from Harvey Norman Bondi Junction stopped producing coffee as the mechanism that pierced the coffee pod stopped functioning properly. I took the machine and my original receipt evidencing date and proof of purchase into the store to ask for a replacement as a failure where the coffee machine no longer produces coffee has been ruled on many occasions by NCAT and the ACCC to be “major” failure under the Australian Consumer Law. This entitles me to choose my remedy of a repair, replacement or refund. I asked for a replacement. Despite me stating the law, the manager insisted that the machine be sent away for assessment/repair for a number of weeks and denied my legal remedy of replacement. The manager also refused my suggestion to perform an assessment in store to verify the failure which would’ve taken about a minute. This store relies on customers not bothering to make a formal complaint to the ACCC or NCAT. Having researched complaints history to the ACCC and NCAT, Harvey Norman is a major culprit of poor and illegal responses to valid consumer claims and findings have been made against Harvey Norman in scenarios exactly like mine. Despite this, the manager refused repeatedly to offer me a replacement. I will not be rewarding this franchise with my business ever again.

I placed an online order for a phone and heard absolutely nothing for three weeks.

When I attempted contact they told me the product was not available with the supplier and they were trying to get it transferred from an interstate store. It had been over three weeks by this point. I could have gotten one from overseas faster!

It really does seem to me that they did not even action the original order!

I got an email today (I insisted on updates and would email them when I did not receive one as I just knew they were not going to contact me unless I hassled them) telling me it would be another two weeks. So from the original online order date that will make it around FIVE WEEKS!!!

These people don’t care about customers. Their ‘service’ is useless. I’d recommend trying somewhere else if you can do it, I would not recommend them.

We had ordered some mattress and they came damaged. The bedding lady from the Marion superstore refuses to believe they came damaged and won't give us any compensation for them. She says it occurred on our end but after they were delivered and we open them, there was the damage. Very poor customer service!

What a dreadful company, ordered a chest freezer, went to the warehouse to pick it up and got it home only to find serious crush damage to the bottom of the item. Called the Bondi store within minutes of unboxing only to be told that ‘the operations manager would get back to me when he could’. He never did. Immediately took the item back to the warehouse ‘who didn’t normally accept returns’ pointing me back to the Bondi store even though the damage was significant and it’d been less than an hour since I picked it up!! What chaos, what a shambles at every point in the process. I won’t buy from them again that’s for sure

HN choose to use a useless courier service, which makes it almost impossible to receive my product. I contacted both Courier and HN via phone and email and neither would assist me. Eventually I had to sit at home for days, in the hopes he might turn up as he would turn up whenever, not when specified to get my parcel. Both Aramex and HN were useless and refused to help me. Never buying from them again!

I am submitting this review to formally document what I consider an exceptionally poor and deeply concerning experience at Harvey Norman Toowoomba.

I attended the store with my son to purchase an iPhone 16. During the purchase, staff strongly pushed the Mobile Freedom plan and repeatedly assured us that the arrangement would be simple: pay $262 upfront, then pay again the following year to receive a new phone. I clearly stated multiple times that the phone would be taken overseas. Staff confirmed they would “find a solution” and assured us that this would not cause any problems.

Based on these explicit assurances, we proceeded with payment.

When circumstances changed and we requested the return of the $262, the store manager (Luke) initially refused and attempted to shift responsibility to Mobile Freedom. I reminded him that their staff conducted the transaction, made the representations, accepted the payment, and portrayed himself as the person responsible for arranging the plan. After extended discussion—witnessed by my son—he agreed to issue a store credit for the full amount and stated it would be processed and usable the next day.

However, when I later attempted to use the credit, the manager changed his explanation entirely. He now denied ever promising that Harvey Norman would provide the credit. Instead, he claimed that “Mobile Freedom” was responsible, contradicting his earlier commitment and contradicting what he told us in front of a witness.

The sudden reversal, inconsistent statements, and shifting explanations created an overwhelming impression of misleading and evasive conduct. At no stage did the manager provide a consistent, transparent, or reliable explanation. When I attempted to obtain clarity, he ultimately asked us to leave the store rather than resolve the issue.

The conduct I experienced—especially the denial of statements previously made in front of a witness—raises serious concerns regarding the accuracy, reliability, and integrity of customer representations made at this location.

I urge Harvey Norman to thoroughly investigate the sales practices at the Toowoomba store, particularly where verbal representations are later denied or contradicted. In my experience, the handling of this matter fell far below acceptable standards of honesty, accountability, and customer service.

AVOID AT ALL COSTS.
way way way over priced. Literally sold me a temu quality product. Made it so hard to get a refund. Even though the product was clearly faulty. I began the return process which was incredibly painful the day I got my item. I would never shop here again