Harveynorman Opiniones 

Over the weekend, I purchased a Miele dishwasher on behalf of my daughter. As I was unable to take delivery on the day and I was advised it would be delivered. I specifically mentioned that there were stairs involved and was told this would not be an issue.
The dishwasher was delivered yesterday, but the delivery team left it in the garage. My daughter was then expected to carry it upstairs on her own, which she was obviously unable to do. I now need to make separate arrangements to have the dishwasher carried upstairs for her today.
Had the salesperson informed me that your delivery staff are unable to take a dishwasher upstairs, I would have organised an alternative solution. Instead, I was told the stairs would not pose a problem.
I am very disappointed with this experience, and it will certainly influence my decision to purchase from Harvey Norman in the future.

Harvey Norman stores are all owned directly by the company. The stores are not independently owned or franchised. They have stolen from the Australian taxpayer and abused their staff using this system. They have their salespeople create and dissolve shell companies in their personal name whenever someone tries to file a lawsuit. Please contact their corporate office directly to complain.

I ordered a queen mattress but a double was delivered
When I checked docket it said double dosybe was my fault. Went to see lady in charge of beds and she was so helpful. No problem organised a queen for me and collected the double
She was so helpful and a credit to HN

Renovating my first bathroom. The tap was too long for the basin depth. I wanted to replace it. Oh no. Even though I spent almost 15K at HN on the new bathrooms and kitchen, they would not let me return a tap. What scumbags. How greedy these people are. I would never recommend them. I only wish I'd purchased in person from Reece or Highgrove and given them a fair share of that 15K. Surely this is common to make the wrong decision before you see how everything actually fits together. Surely I am within my consumer rights to get a refund for product that is unused and still in its packaging? I guess I'll find out! And as for the shipping - the most confusing thing I have experienced. Because I purchased SO MANY items from HN, the order cam in seven parts, but it was never clear which delivery item related to which part so I never knew what was turning up when. I really wish I'd read the other reviews before trusting HN with my cash

Had to return a faulty fitbit to Burleigh Waters shop. Service by Belinda and Georgia was exceptional. No hassles. Item replaced on the spot. Great service and lovely ladies to deal with,

I just read the latest article from that ex employee that was on Jordie's YouTube channel. Harvey Norman is straight up evil.

I know people who are working on a documentary about this company. Some of the stuff this company has gotten away with is just wild.

I recently had an issue with my shredder so followed the online procedure to return, was given a complete run around by Coffs Harbour Store who couldn't have cared less about the customer's issue with a faulty product, but then Kriston Stewart from Port Macquarie store stepped in and I have to say was the best customer service I have ever received. Not only did Kriston take up and follow through with my returned shredder, Kriston made the whole process a much better experience by overseeing that I received a replacement shredder, and also touched base with me all the way along. Kriston was instrumental in helping me receive the replacement shredder and i cannot recommend Port Macquarie store highly enough (my local store Coffs Harbour did absolutely nothing to help me at any stage). Thankyou Kriston for the best customer service ever received. Regards from Jen :)

I'm a grown man i should have known better buying a garden shed from a television retailer, but i didn't expect to be hoodwinked either,Harvey used an unethical means of grabbing the small garden shed market by advertising a shed with dimentions of 1.64m in length,big enough for my solar battery install but when i opened the package i find out it is closer to 1.4m and the 1.64m referred to the roof measurement, not to worry HN a big multi national would do the right thing and refund, half a dozen back and forth with their online returns man Mark who continually asked the same question in an attempt to have me give up has led me here to warn others not to buy anything from HN online as there is zero recourse if you get hoodwinked as well.

I ordered a water rower from Harvey Norman online on 21st April 2025. It has taken me some time to find somewhere to place an honest review. I've seen more organisation on a fish pond. No communication at all apart from an email acknowledgment of my order.I heard nothing after that and I had no idea when / if the delivery was going to arrive. Terrible communication and the link they finally sent me directed me to the wrong courier so I couldn't find any information. I had to stay home for days and it arrived with no invoice, so I had to request one. After a few days I received one, via email. Their deliveries directly from stores direct are great but online are not. They are absolutely awful. I shall never be ordering anything from them online again

Invoice Number : 31001993607

It's just to hard to get a problem solved (with an inept product). It's pass the parcel to someone else. They have no interest in my problem, I will have no further interest in ever buying from them again. PLENTY of competitors elsewhere!!! - and BETTER SERVICE!!!

Incorrect prices online meant my order was cancelled & refunded AFTER the product had been shipped.
No word from them since!

Something important to note regarding Harvey Norman.
Harvey Norman stores are not actually independently owned.
Harvey Norman instructs salespeople to set up shell businesses that have no tangible assets and no actual ownership over the stores. They do this to avoid legal accountability and taxation responsibilities.
This is how Harvey Norman was able to steal taxpayer money during the covid pandemic, despite making record profits.
Serious complaints made by customers and staff are redirected from Harvey Norman to employees that are only “Franchisees” on paper and nothing more.

Went to Harvey Norman Ayr to purchase a Smart TV, computer mouse and a USB. Was not approached by anyone. Finally decided to get a mouse only to stand at the counter ready to pay for ages. Still no one came near us! Obviously HN Ayr did not want our money this morning so will go to opposition. Not good business in this day and age!

These days everybody seems to speak about a lack of customer service. That is not the case with Harvey Norman Tura Beach. We recently purchased a new Bosch Dishwasher and the whole transaction was seamless.
Barrie and Evan were our delivery team. They arrived at the published time. Un-boxed our appliance and placed it in our kitchen. Then took away the packaging and our old dishwasher.
Congratulations Harvey Norman. Your delivery team are an absolute credit to your company.

Don't buy from Harvey Norman. They cancel your order for no reasons and would not try to contact you prior. Completely unprofessional and disrespectful business. Rubbish

Sent me the wrong item and refuse to admit they made a mistake. The worst customer service I have ever encountered.

I bought a product recently and staff member Chris from Harvey Norman in Browns Plains was so helpful.

My wife bought me an I Pad for my birthday mid July. On taking it home we discovered the touch screen function didn’t work. On taking it back to Harvey Norman we thought we would get a replacement. No such luck. Although we bought it in Queensland ( Noosaville) we were inform d it would need to be sent to Sydney to an Apple Repairer to diagnose problem. Harvey Norman acknowledged it was not working. Apparently the Repairer has since gone into liquidation. Where my IPad is I have no idea. All we want is a teplacement or a refund ( we spent over $2000). In contrast we bought a TV last week from JB Hi-Fi and the instillation company noticed a crack in the screen. The TV was replaced the next day. 2 companies similar problem vastly different response. Beware if you buy a product from Harvey Norman if it is faulty.it is now 27 September and we have no I pad no replacement or no money back.

Bought a sofa from Harvey Norman Bundall. It came with a 3 year warranty. The cushioning has collapsed on part of the sofa after 12 months. Spoke to customer support and sent photos showing the damage. The claim was originally accepted by all parties and a repair order was issued to a repairer. The repairer arrived and took some photos and left without doing the repair. We were then told by Harvey Norman that we had been sitting on the sofa incorrectly had the claim had been rejected. We spoke again to HN customer support and were told what do you expect from a sofa made in China. They are refusing to repair or compensate us in any way. We have lodged a claim with Fair Trading.