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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Ver más

Valorada con 5 estrellas sobre 5

First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Ver más

Valorada con 5 estrellas sobre 5

Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.

Información sobre la empresa

  1. Tienda de artículos para estanques
  2. Tienda especializada en acuarios
  3. Tienda de carpas doradas
  4. Tienda de animales
  5. Tienda de suministros para mascotas
  6. Proveedor de peces para estanques

Escrito por la empresa

Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Hatton Koi

Excellent service A+++

26 de abril de 2024
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Respuesta de Hatton Koi

Hi Barry, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction seriously so it means a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Excellent delivery time and product's…

Excellent delivery time and product's were very well packaged .

25 de abril de 2024
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Respuesta de Hatton Koi

Hi Gavin, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Ver good firm received my item on time…

Ver good firm received my item on time highly reccomended

8 de abril de 2024
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Respuesta de Hatton Koi

Hi Alan. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery

9 de abril de 2024
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Respuesta de Hatton Koi

Hi Peter. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Easy to deal with kept me in the loop…

Easy to deal with kept me in the loop as to what was happening fast delivery faster than estimated

8 de abril de 2024
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Respuesta de Hatton Koi

Hi Lee. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

25kg pumice filter media

Price was the best I could find and really quite clean didn’t take a lot of washing delivery was quick as well

28 de marzo de 2024
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Respuesta de Hatton Koi

Hi Stuart, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

5 * service

5 * service , super fast delivery

25 de marzo de 2024
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Respuesta de Hatton Koi

Thank you Richard for taking the time to give us your review. It means a lot to get feedback from our customers. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Highly recommend

Fantastic service highly recommend would purchase from again

27 de marzo de 2024
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Respuesta de Hatton Koi

Hi Jane, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

GOOD SERVICE

GOOD SERVICE. REASONABLE PRICE. WELL PACKAGED AND SWIFT DELIVERY. THE AIR BLOWER WAS TO REPLACE ONE OF THE SAME MODEL WHICH WAS 6 YEARS OLD.

26 de marzo de 2024
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Respuesta de Hatton Koi

Hi Patricia, thank you for your feed, it is very kind of you to take the time to provide feedback it is very much appreciated. Kind regards, Paul

Valorada con 5 estrellas sobre 5

box filter

first class service

15 de marzo de 2024
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Respuesta de Hatton Koi

Hi David. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Order came very quick great service

Order came very quick great service

6 de marzo de 2024
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Respuesta de Hatton Koi

Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Very good service fast delivery as…

Very good service fast delivery as described and the item fits really well thank you

6 de marzo de 2024
Logotipo de Hatton Koi

Respuesta de Hatton Koi

Hi Jeff, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Filtration

arrived quick, item arrived in great condition, seller communication 👌
I recommend

4 de marzo de 2024
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Respuesta de Hatton Koi

Hi Malgorzata, I just wanted to thank you for your kind review, we appreciate all feedback and are glad that we were able to meet your expectations. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Excellent

Great product. Great service! Ordered in the afternoon and it arrived the next morning.

7 de marzo de 2024
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Respuesta de Hatton Koi

Hi Natalie. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Igave my score because of the service…

I gave my score because of the service I received from your self's and a good quality products at a good price.

4 de marzo de 2024
Logotipo de Hatton Koi

Respuesta de Hatton Koi

Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service , great price and speedy delivery

26 de febrero de 2024
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Respuesta de Hatton Koi

Thank you Robert for the feedback. We really appreciate you taking the time to give us your feedback. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Fast delivery great food i would…

Fast delivery great food i would recommend them to anybody

22 de febrero de 2024
Logotipo de Hatton Koi

Respuesta de Hatton Koi

I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Speed

Quick in sending item

19 de febrero de 2024
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Respuesta de Hatton Koi

Thank you very much for taking the time to leave a review. We really appreciate it, and we are glad you had a good experience with us. Kind regards, Paul

Valorada con 1 estrellas sobre 5

Poor value for money

The site DID NOT make clear that there were no poles attached to the nets purchased. I have previously bought these nets from a different supplier and it came with the pole. Far too expensive for just the net . Would not use the company again. Nets alone are cheaper elsewhere.

1 de febrero de 2024
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Respuesta de Hatton Koi

As a family business, we take customer care and product satisfaction very seriously. We have tried to make it clear what is and isn't included in each purchase on our site by providing information in bold to highlight these, and we have included item specifics in drop-down menus before items are added to baskets to try to make sure it is clear. We apologise that this wasn't as clear as you would have liked and will look at ways to try and improve it further. Kind regards, Paul

Valorada con 5 estrellas sobre 5

Great service no mucking about

Great service

31 de enero de 2024
Logotipo de Hatton Koi

Respuesta de Hatton Koi

Hi James, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

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