I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... Ver más
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Consulta las opiniones de los clientes
I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... Ver más
La empresa ha respondido
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... Ver más
La empresa ha respondido
L'oreiller est 5 sur 5. J'ai modifié mon commentaire car au départ ils m'ont fait parvenir la communication en anglais seulement mais il s'agissait d'une simple erreur et ils m'ont renvoyé toute la d... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Información de contacto
202 Brunswick, H9R 5P9, Pointe-Claire, Canadá
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Le meilleur service reçu depuis…
Le meilleur service reçu depuis plusieurs années, rapide, courtois, sympathique et attentif à sa clientèle. Les personnes qui nous répondent au téléphone sont tout simplement fantastiques.
31 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Merci beaucoup Francine pour vos commentaires positifs. Nous faisons tout dans notre possible pour vous offrir le meilleur service possible et nous tenons a coeur le service a la clientele.
Nous sommes vraiment tres heureux que vous etes satisfaites avec votre oreiller Ortho-Cerv et notre service. Desiree :>
Great product
Great product, great service, amazing support.
Many thanks for everything
30 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Olena,
Thank you very much for your 5-Star review. We are very happy to hear that you are enjoying your Headleveler pillow and it was my pleasure to help you.
Best wishes , Desiree :>
great customer service
great customer service,
had trouble with the payment method and they had someone reach me to help me out, same with the switch since the pillow I got was too big. Great service
26 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Guillaume,
Thank you very much for your 5-Start review. We truly appreciate you taking the time to let us know how satisfied you were with your pillow. and it was my pleasure to take care of your order.
Wishing you all the best, Desiree :>
They were great
They were great! They called us and emailed us to make sure we got the correct pillows with the appropriate thickness/softness and curvature before shipping our products out to us.
24 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Jerry,
Thank you very much for your 5-Star review. We are very happy to hear you had a great experience with your pillow and with our customer service. We truly care about each and every customer, and it is our mission to provide you with your perfect pillow.
Wishing you all the best, Desiree :>
Merci pour votre excellent service
Merci pour votre excellent service. J’achète mes oreillers avec vous depuis une vingtaine d’années et toujours satisfaite. Merci et lâchez pas votre beau travail.
23 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Viviane,
Merci beaucoup pour votre temoignage positif. Nous sommes tres heureux d'apprendre que vous etes satisfaite avec votre oreiller Ortho-Cerv et notre service a la clientele. C'etait mon plaisir de prendre soin de votre commande.
Merci beaucoup pour votre appui, Desiree :>
Best sleep in a long time
Wonderful pillow. Best sleep I have had in a long time
10 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Al,
Thank you very much for taking the time out of your busy day to give us a 5-Star Review. We are so happy to hear that your Headleveler pillow is giving you great sleep! Our mission is to provide you a perfect-fitting pillow.
Wishing you all the best,
Desiree :>
Customer service rep called me after I…
Customer service rep called me after I placed my order and followed up with an email to make sure I was ordering the correct option. What a refreshing thing t have a company actually checking to see that I under stand what I ordered. So far I am sleeping well on it.
10 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Lisa!
Thank you very much for your 5-Star Review. It's great to hear that you are happy with our one-on-one customer service and that your personalized pillow is helping you. We believe in the old-fashioned way of taking care of our customers by giving everyone the time of day and the care they deserve.
Wishing you all the best! Desiree :>
Excellent service
Excellent service, they know their product very well and they sent me the exact pillow I needed! Saved me from a lot of the pain I was suffering in my neck.
5 de marzo de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi MJ,
Thank you very much for taking the time out of your busy day and giving us a 5-Star Review. Having been in business for over 30 years, we recognize that it is worth giving our customers the care they deserve, and we strive to get it right . So happy to hear that your personalized pillow is helping you.
Wishing you all the best,
Desiree
satisfaction
Très bon service à la clientèle. Très Satisfaite comme toujours
24 de febrero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Suzanne,
Merci beaucoup pour votre temoignage positif. Nous faisons tout dans notre possible pour vous offrir un service hors pair et nous sommes tres heureux de savoir que vous aimez votre oreiller personnalise Ortho-Cerv.
Au plaisir de vous servir,
Desiree :>
Respuesta de Headleveler | Ortho-Cerv
Hi Beth,
Thank you very much for giving us a 5-Star Review. We love our customers and truly care that we provide a service you will be pleased with. We are really glad to hear you love your pillow.
Wishing you all the best,
Desiree :>
J'ai acheté l'oreiller moelleux mais il…
J'ai acheté l'oreiller moelleux mais il est trop ferme et ma tête est trop surélevée. C'est un bon produit mais ça ne me convient pas domnage.
20 de febrero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour,
Nous sommes desoles d'apprendre que l'oreiller moelleux (# 18) est trop epais pour vous. Notre mission est que tous nos clients recoivent l'oreiller qui leur convient. Si vous avez suivi les consignes dans la pochette informative et que l'emballage de l'oreiller n'a pas ete ouvert, nous pouvons echanger votre oreiller pour un plus mince sans souci. N'hesitez pas a communiquer avec notre service a la clientele et nous pourrons surement vous aider. Au plaisir de vous servir, Desiree
Very comfortable with great neck…
Very comfortable with great neck support.
20 de febrero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Julia,
Thank you very much for your positive review. We are very pleased to know that our pillow is giving your neck the proper support. We love hearing from our customers and it really makes us happy that you are enjoying your pillow. Wishing you all the best, Desiree :>
Très confortable.
13 de febrero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Johanne,
Merci beaucoup pour votre temoignage positive. Nous sommes vraiment tres heureux d'apprendre que vous etes satisfaites avec votre oreiller Ortho-Cerv. Toujours a votre service, Desiree :>
Perfect
Perfect! Now I wake up with no neck problem. It's just fantastic.
5 de febrero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Nancy!
Thank you very much for your 5-Star Review. We are really happy to hear that your Headleveler / Ortho-Cerv pillow is helping you. Please do not hesitate to reach out in the future if we can be of any help! Best wishes, Desiree :>
Quel beau service à la clientèle!
Quel beau service à la clientèle!
Merci beaucoup, mon cou et mon dos vous remercient!
Mon 3e Ortho-Cerv et je les aime d'amour!
20 de enero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Viriginie,
Merci beaucoup pour votre témoignage positif. Nous sommes très heureux que vous êtes satisfaite avec notre service et nos oreillers. Il fut un plaisir de vous servir, Désirée :>
Getting Better!
Getting Better!! I got my pillow within a few days. My neck pain has been quite severe for the last 6 months. I am about 4 days in and the pain is 90% less and mobility is coming back. Pleased with the support, comfort and quality.
19 de enero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Donald!
Thank you very much for your 5-Star Review. That is terrific news! We believe that when you sleep, that is the best time for your body to repair and restore. When you get the right kind of support in a pillow, it can really make such a difference!
Wishing you all the best, Desiree :>
I chose the soft one but I feel it’s…
I chose the soft one but I feel it’s still too hard and high for my taste, I was sleeping really bad at night and so far is not helping, I’ll keep trying other pillows!
Delivery was fast and the pillow’s quality is good, it’s just not for me :/
18 de enero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Dear Brenda,
Thank you very much for reaching out. We are sorry to hear that you found the QS # 18 too firm. We have a thinner version of this pillow available. Our mission is for you to receive the best pillow for your personal measurements. It can happen that a petite person requires a thinner pillow. We are here to help. Please contact our customer service team, and I will make them aware of your situation. Thanks, Desiree :>
Will be a lifetime customer.
This is the best pillow ever.
Thanks for helping me choose the ideal size for me.
P.S.I wish it could be shipped internationally in an easier way.
17 de enero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Maria,
Thank you very much for taking the time for your positive 5-Start review. We are very happy to hear that you enjoyed your ordering experience. Please do not hesitate to reach out in the future about international shipping because we can ship internationally via DHL. Wishing you a great 2020! Desiree :>
Best pillow ever
Best pillow ever. It does relief my neck and back pain by providing a good support that is not soft but also not firm! I finally could get up without a tired neck.
15 de enero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Frane,
Thank you very much for your 5-Star Review. It's great to hear that the pillow is giving you some relief and working out for you. The fact that we make 7 different thicknesses really allows us to provide you with a perfect fit. Wishing you a terrific 2020! Desiree :>
Bonjour,
Bonjour,
Bravo pour le service de livraison et l'emballage.
Reste à tenir compte des clients francophones pour leur faire parvenir de la correspondance en français.
Bonne journée.
Serge Pilon
15 de enero de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Monsieur Pilon,
Merci beaucoup pour votre temoignage positif. Nous avons toute la documentation disponible en francais. Je crois bien que vous avez recu par erreur la pochette en anglais lors de votre derniere commande. Je vous fera parvenir la pochette informative en francais sans delai.
Toujours a votre service, Desiree :>
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