I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... Ver más
La empresa ha respondido
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... Ver más
La empresa ha respondido
L'oreiller est 5 sur 5. J'ai modifié mon commentaire car au départ ils m'ont fait parvenir la communication en anglais seulement mais il s'agissait d'une simple erreur et ils m'ont renvoyé toute la d... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Información de contacto
202 Brunswick, H9R 5P9, Pointe-Claire, Canadá
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Great customer service
Great customer service. Speedy processing of order. So helpful for my neck pain. Thank you.
31 de diciembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Lynne,
Thank you very much for taking the time for your 5-Star Review. We are so happy to hear that you are enjoying your Headleveler pillow. Wishing you all the best, Desiree :>
oreiller parfait pour moi
oreiller parfait pour moi, très confortable autant sur le dos que sur le côté.
30 de diciembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Marc,
Merci beaucoup pour votre temoignage positif. Nous sommes tres heureux que vous etes satisfait avec votre oreiller Ortho-Cerv. Toujours a votre service, Desiree :>
Great pillows
Best pillows I have ever used! I first found out about these pillows from my chiropractor. I’ve been using them for over 20 years. I find the softest pillows are the only ones I can use but I have a small frame and neck injuries. My husband and daughters also love these pillows and they can use any thickness. I tried the Envy pillow before Ortho-Cerv introduced the new soft pillow but I ended up going back to Ortho-Cerv. It’s the only pillow I can use.
24 de diciembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Dear Deborah,
Thank you very much for taking the time to share your experiences and give a 5-Star Review for our Headleveler pillows. We truly appreciate our customers and value your comments. So happy to hear that your pillow is giving you relief and that your family loves them too! Please do not hesitate to reach out if we can be of assistance in the future. Desiree :>
I was skeptical but was willing to try…
I was skeptical but was willing to try 'one' more pillow! I have a neck fusion with instrumentation from C2 to T1, and suffer from sleep apnea mostly because of my limited neck positions.
So far I am impressed with the Headleveler/Ortho-Cerv pillow.
Ordering and delivery were great.
I have been using my new custom pillow for 3 nights now. First night was great, the second night (as I hadn't noticed that the depth of neck was different on both sides of the pillow) was a setback. After looking over my pillow...and noticing why it wasn't as comfortable on Night 2, I marked my prefered setting by stitching a dot as a reference point! Night 3, was great!
I look forward to many more great nights!!!
16 de diciembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Denyse,
Thank you very much for taking the time to give us a 5-Star Review. We are very happy to hear that your Headleveler pillow is helping you. Did you know that when you place your order, one of our experienced staff goes over every single answer you provide to make sure we get it right. As a family-run business, we truly care about each and every customer. Knowing that we have had a positive impact on your situation is terrific to hear. Wishing you all the best, Desiree :>
I absolutely love my new pillow
I absolutely love my new pillow! I spoke to a representative from the company trying to decide on the right size which I found very helpful.
9 de diciembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Lisa,
Thank you very much for your 5-Star Review. So happy that we could help you find your best pillow size. We truly care about your best Headleveler pillow fit, and that is why we take the time look after each and every customer. Wishing you all the best, Desiree :>
J'adore mon oreiller je me réveille…
J'adore mon oreiller je me réveille reposé et je n'ai plus d'engourdissement dans les mains la nuits.
4 de diciembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Chere Elaine,
Merci beaucoup pour votre temoignage positif. Nous sommes tres heureux d'apprendre que vous aimez votre oreiller personnalise Ortho-Cerv et qu'il vous donne un confort reparateur.
Toujours a votre service, Desiree :>
Respuesta de Headleveler | Ortho-Cerv
Hello M Andrea,
Thank you very much for your 5-Star Review. We are thrilled you are happy with your new pillow and our delivery service. We try our very best for our customers to receive their products quickly so they can start getting GREAT sleep! Wishing you all the best, Desiree :>
Easy and fast the products have…
Easy and fast the products have details description, paypal checkout is a must
Thanks
29 de octubre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Jean-Guy,
Thank you very much for your 5-Star Review. We love hearing from our customers and are very happy to know you are enjoying your new custom Headleveler pillow. Desiree
-------------------
Bonjour Jean-Guy,
Merci beaucoup pour votre temoignage positif. Nous sommes tres heureux que vous etes satisfait avec notre service et l'achat de votre oreiller fierement fabrique au Quebec.
Au plaisir de vous servir,
Desiree
Great service and a even better pillow
Great service and a even better pillow. Will be recommending this product to everyone
27 de octubre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Mv,
Thank you very much for your 5-Star Review. We are very happy to hear that you are enjoying your pillow and that you had such a positive experience with us.
We truly appreciate you taking the time to write this review.
Wishing you all the best, Desiree :>
Custom woes
I loved the kids pillow, but my custom pillow is too deep ! I’m pretty disappointed and can’t return it for a smaller size because the package is off.
25 de octubre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Thank you for taking the time to share your review. Gosh, so sorry to hear that you opened the package. For hygienic purposes, we package the pillow with the safety seal to give you the opportunity to try the pillow for the fit. Customer satisfaction is very important to us, please keep an eye out for an email coming your way! Desiree
Good Company/ Wrong Pillow For Me
The idea of a custom made pillow for my neck wth bulging discs and pinched nerves sounded like heaven. Initially, their no return policy caused me great hesitation but a 30 minute call with Desiree reassured me it felt like the right direction. A month later and I’m throwing in the towel after many sleepless nights trying to break-in this incredibly hard dense pillow. It also slept quite hot because my king size #27 pillow was packed so full there is absolutely no give in it anywhere so it doesn’t breath well. However, my primary issue is with how hard and unyielding the pillow is overall. After a month, it’s really hasn’t softened at all and shockingly my ears are the reason I can no longer make it work. This combined with a no return policy is the reason I’m only giving it a 3. At $180 for a pillow, it’s really too much to chance when it may very well not work out. The counter though is that it’s without a doubt a good company with excellent customer support; always there to answer your questions. If the guess on the right pillow is alright for you, it would be a great pillow you’d have for a long time. Just be 100% sure your OK with the possibility this very expensive pillow doesn’t work for you.
20 de octubre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Mike,
Thank you for your review. Please call me, because I am very familiar with your situation and we are most willing to help you if your current pillow is still too firm for you. We truly do care about our customers and want you to be happy. Best, Desiree :>
Very comfortable
Very fast shipping. They even call me to give me advice on the pillow. When received write away the first night I slept better. Very comfortable even if you not use to this kind of pillow. Good job
15 de octubre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Jonathan,
Thank you very much for your 5-Star Review. We truly appreciate the time you took to write your submission to let others know that you are pleased with our service and your custom pillow.
Wishing you all the best,
Desiree
--------------------
Bonjour Jonathan,
Merci beaucoup pour votre temoignage positif. Nous tenons a coeur vos commentaires et le temps que vous avez pris pour soumettre votre avis. Nous sommes aussi ravi que vous etes un client satisfait avec notre service et nos oreillers .
Au plaisir de vous servir,
Desiree
Respuesta de Headleveler | Ortho-Cerv
Thank you Branda for your 5-Star Review. We truly appreciate you having taken the time to make your submission. We are thrilled that you are a satisfied customer and are enjoying your pillow.
Wishing you all the best, Desiree :>
Super confortable!
23 de septiembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Merci beaucoup Cecile pour votre temoignage positif! Nous sommes tres heureux d'apprendre que vous aimez votre oreiller Ortho-Cerv! Desiree :>
Sleep Well
Sleep Well, but since I also sleep on my back, it's à little hard for the neck.
18 de septiembre de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Marie-Claude,
Thank you very much for your review. You might want to try using the section of the pillow that is narrow to place under your neck. This section is more forgiving. The pillow will also soften up and conform to you within the first few weeks.
Please do not hesitate to reach out if you have any concerns. Best, Desiree :>
Respuesta de Headleveler | Ortho-Cerv
Merci Mme Charette pour votre temoignage.
Si vous trouvez votre oreiller up peu dur, svp noter que l'oreiller se moulera a vous dans les 30 premiers jours. En vue du fait que nous fabriquons 7 differentes epaisseurs d'oreillers, il nous est possible de vous offrir une epaisseur ciblee a vos mensurations personnelles. N'hesitez pas a communiquer avec nous s'il y a quoi que ce soit. Au plaisir de vous servir, Desiree
Have had neck pain problems for several…
Have had neck pain problems for several years. Have used my pillow for 2 nights now & couldn't believe how well I slept. I love it!!!! Would definitely recommend it to my friends!!!
16 de agosto de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Bonnie,
Just wanted to thank you for giving our Headleveler Pillows a 5-Star Review. We are truly thrilled that you are happy with your pillow and that it is helping you! Desiree :>
Love it
Love it. Makes such a difference. I am not waking up with neck and jaw pain anymore.
2 de agosto de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Kate,
Thank you very much for your 5-Star Review. We are truly thrilled that you are happy with your Headleveler pillow and that it is giving you some relief!
Wishing you all the best,
Desiree :>
Excellent support
Excellent support, qualité du sommeil vaut le coût - 3e oreiller depuis 5 ans
29 de julio de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Michèle,
Merci beaucoup pour votre témoignage positif. Nous sommes heureux de savoir que nous pouvons vous compter parmi nos clients fidèles. N'hésitez pas à communiquer avec nous, il nous fait toujours plaisir de vous rendre service.
Désirée
Best pillow !
This pillow is the best when you have problems with your neck.
28 de julio de 2019
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Genevieve,
Thanks so much for your 5-Star Review . We are really happy to hear that your pillow is helping you. Please do not hesitate to reach out to us in the future. We love hearing from our customers!
Desiree
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.