I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... Ver más
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Consulta las opiniones de los clientes
I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... Ver más
La empresa ha respondido
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... Ver más
La empresa ha respondido
L'oreiller est 5 sur 5. J'ai modifié mon commentaire car au départ ils m'ont fait parvenir la communication en anglais seulement mais il s'agissait d'une simple erreur et ils m'ont renvoyé toute la d... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Información de contacto
202 Brunswick, H9R 5P9, Pointe-Claire, Canadá
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Desiree went above and beyond when I…
Desiree went above and beyond when I was placing my order. This is my 2nd pillow and both times I would give them 5 stars
9 de diciembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Dear Judy,
Thank you very much for your 5-Star Review. We appreciate you taking the time to submit your review. Hearing from you means the world to us, and we truly appreciate you being such a loyal customer. Cheers! Desiree :>
It has been less than a week but the…
It has been less than a week but the pillow seems to have a positive effect. I ordered online, it was not particularly user friendly but the order went through and i received the pillow shortly therafter
6 de diciembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Thank you Mr. Di Salvo for taking the time to leave us your positive review!
We absolutely love hearing from our customers, and we truly do our very best to provide you with a curated, made-to-measure pillow and speedy service. Please do not hesitate to reach out if we can be of help to you in the future. Desiree :>
Love the pillows
30 de noviembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Leslie!
Thank you very much for your 5-Star Review! We really appreciate you being such a loyal customer! :>
All the best to you, Desiree
I love my pillow
I love my pillow which I have been re-ordering for years and the service is always excellent.
30 de noviembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Marg,
Thank you so much for your 5-Star Review. We are truly really happy that you love your pillow! Please do not ever hesitate to reach out if we can be of help! All the best! Desiree :>
Best Night's Sleep!
Desiree was a very knowledgeable and helpful consultant - she told me which number to purchase and I've had the best sleeps in the past 20 years. Bravo!
11 de noviembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Lisa!
Thank you very much for your 5-Star Review! We are absolutely thrilled to hear that you are happy with your new pillow and that you are enjoying it! We take great care in trying our very best to provide you with the best-fitting pillow. Wishing you all the best, Desiree :>
Already using one at home
Already using one at home, needed one for travel. Now I'm all set and it has reduced my migraine by 50%.
Manon
9 de noviembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Manon!
That's great news! Thank you very much for your 5-Star Review. We are very happy to hear that your pillow is giving you some relief and that you now have the Travel pillow. Thank you for being a loyal customer, Desiree :>
Good
Customer service with Desiree was great! She individually reviewed the orders and suggested a different pillow number from the computer generated one when she thought that would better fit my needs. It's my first time buying a pillow with them so I took her suggestion.
I held off on writing a review to give myself time to adjust to the pillow because I really wanted to like it. However, after a few weeks I still find it mostly uncomfortable. Perhaps the pillow is too low. I'm not sure. But it's really a shame. Perhaps this pillow is better suited for some people than others.
Edit: I really appreciated the effort made by Desiree to help me resolve the issue. I increased the thickness size of the pillow and found it to be much more comfortable than before. The attention to customer feedback is definitely above average.
9 de noviembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hello, I am very sorry to read your review. Please feel free to contact me so that we can work something out for you. We truly want you to be happy with your pillow. Let's see if we can do something or figure out if you received the incorrect thickness and also to make sure the pillow the pillow is in the proper position. I would be happy to help you with this. Desiree :>
1-800-668-8550
Very good service
26 de octubre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Ginette! Thank you very much for your 5-Star Review. We always love to hear from our customers, and we are happy you are pleased with the service and your pillow! Desiree :>
Bonjour Ginette, Merci beaucoup pour votre commentaire positif. Il nous fait toujours plaisir de recevoir les commentaires de nos clients et nous sommes tres heureux que vous etes une cliente satisfaite. Merci, Desiree :>
Excellent product!
Excellent product, outstanding customer service! Highly recommended!
24 de octubre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Camelia! Thank you very much for your 5-Star Review. We are thrilled that you are happy with your new pillow.
Best regards, Desiree :>
Super !
Pour l’instant je dors très bien sur le dos comme sur les côtes et aucun mal de tête.
Merci !
10 de octubre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Merci beaucoup pour votre commentaire positif. Nous sommes tres heureux que votre oreiller vous convient.
Au plaisir de vous servir, Desiree :>
J’ai eu un excellent service et je suis…
J’ai eu un excellent service et je suis très satisfaite de mon achat.
23 de septiembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Merci beaucoup Mme Durand pour votre commentaire positif. Nous sommes ravi que vous etes satisfaite avec notre service et nos oreillers. Toujours a votre service, Desiree :>
Having had back and neck issues all my…
Having had back and neck issues all my life, this has been my pillow of choice for 10 years.
And I have a travel size one that goes on a dozen work trips per year.
I order a new regular and travel sized pillow every 18 months (the old ones are still good for spares)
21 de septiembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Stephen,
Thank you so much for taking the time to make such an awesome 5-Star Review. We are so pleased to know that our pillows are helping you. We truly appreciate you being such a loyal customer. Best regards, Desiree :>
love our pillows we all have one in our…
love our pillows we all have one in our family and they are amazing!
20 de septiembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Dear Karla Maria,
Thank you very much for your 5-Star review. We are absolutely thrilled you and your family are happy with their pillows. As a family-run business, we truly care about our customers and love hearing directly from you. Wishing all the best, Desiree
Oreiller et service impeccable
L'oreiller est 5 sur 5. J'ai modifié mon commentaire car au départ ils m'ont fait parvenir la communication en anglais seulement mais il s'agissait d'une simple erreur et ils m'ont renvoyé toute la doc en francais. Donc service impeccable aussi.
Merci!
8 de septiembre de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Monsieur Dionn
Merci pour vos commentaires positifs. La pochette informative anglaise vous a ete envoyee par erreur. Je remarque sur le bon de livraison que c'etait bel et bien indique, francais. Toutes mes excuses, et ne vous inquietez pas, je ferai la demande demain sans faute pour vous faire parvenir la pochette informative en francais. Cela etait tout simplement une faute a l'expedition. Je m'en occuperai et vous remercie pour votre comprehension. Au plaisir de vous servir, Desiree
Livraison rapide
Livraison rapide, service à la clientèle impeccable avec une dame nommée Désirée!
Donnez-vous du temps pour vous adapter à ce nouveau produit, ça en vaut la peine!
29 de agosto de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Mme Dumont,
Merci beaucoup pour votre commentaire positif. Nous faisons tout dans notre possible pour vous fabriquer un oreiller cible a vos mensurations et habitudes de sommeil. Nous sommes tres heureux que vous soyez satisfaite de nos oreillers. Au plaisir de vous servir, Desiree :>
Merci très bon service aux téléphone la…
Merci très bon service aux téléphone la dame m'a très bien conseillé très gentille et patiente et livraison rapide
25 de julio de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Merci beaucoup Mme Caron pour votre commentaire positif. Nous faisons tout dans notre possible pour vous fournir un service ainsi qu'un oreiller hors pair. N'hesitez pas a communiquer avec nous si vous avez des questions ou besoin d'aide. Il nous fera un plaisir de vous servir. Desiree
Pleinement satisfait de l'oreiller et du service!
J'ai appelé directement à la boutique et la personne m'a bien tout expliqué quoi faire. L'oreiller est dans un sac de plastique avec un sceau et on peut en faire l'essai durant 30 jours. Si le sceau est intact et que l'oreiller ne convient pas, on est remboursés. J'ai essayé 10 jours et j'ai décidé de la conserver. Très confortable.
13 de julio de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Monsieur Boisvert,
Merci beaucoup d'avoir pris le temps de partager et fournir votre experience avec nos oreillers et notre service. Nous sommes tres heureux que vous soyez satisfait. Merci beaucoup d'avoir choisi nos oreillers! Desiree :>
Very good customer service
Very good customer service. Very pleased with my pillow.
6 de junio de 2018
Opinión espontánea
This pillow is the best pillow ever
28 de mayo de 2018
Opinión espontánea
Excellent service over the phone
Excellent service over the phone. Real rapid delivery (less than 48 hours) between the order and the delivery
23 de mayo de 2018
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Patrick!
Thank you very much for your 5-Star Review. We are truly pleased that you are happy with your pillow and our service!
Hope you enjoy your custom-pillow. All the best to you, Desiree :>
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