Dear Iraklis,
Thank you for contacting us. We can see in our record that you had ordered a customized Dining table. Our team proposed you about table length being 10ft and just ordering 4 chair. Where normal dining table size for 4 sitting is 4.5 to 5ft. Even after suggestions from our team, you requested us to customize it according to your initial order. The order was customized and handed over to courier partner. You were notified about the progress too. Due to reasonable time needed in custom clearance process, you cancelled the order. As per our Shipping terms , We do not offer refund for Customized product.
Our record indicates that, you haven been using filthy , defamatory & racist words against our staffs , brand and Management through emails & phone calls from day one to seek refund, knowing it well that no refund is done for customized product and the same was notified to you via email.
Still as a exception case, we decided to refund your money according to our refund Policy. Since This was a cross boarder wire transfer refund, The details provided by your end was incorrect hence the refund was unsuccessful, Therefore we did advise you through email and phone call about sending it through other secure payment mode. However, Even after multiple requests to not to use filthy , defamatory and racist words, you continued to use these words and threatening us for no reason. Our customer service team always responded to your queries through email & phone calls.
As per latest record through your email, you agreed in writing not to use any such languages and based on that you agreed to wait till 13.02.2023 to get the refund process completed, however this is the 4th time you have breached the agreed terms. And you again started using defamatory language, With this conduct now you have left no choice but to deal this legally. Since your dealing and conduct from day one have been threatening to our staffs, Using Defamatory & racist language such as " Fraud" leaves us no choice but to deal this situation legally.
We are a legitimate business and have served hundreds of customers so far, Except you, none of other customer ever had any such refund complain. Delay for cross boarder transactions due to country custom clearance , is normal and we do advise our customer about it.
To summarize - Since you ordered a customized product and this is non refundable as per our shipping terms. Still as an exception it can still be reconsidered if you send us apology in writing, remove all defamatory languages and not to use them in future ever and agreed to the terms agreed on 7th Feb 2024.
Once again thank you for writing to us. We hope that our detailed response to your alleged defamatory review to defame us , wont solve your purpose to shout out terming as fraud. We proudly say that none of other customer except you, ever had any issue with refund with us and we have hundred of satisfied customers.
