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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am very happy with your service,courier is friendly polite and helpful,always! parcels always arrive on time delighted with everything

Valorada con 5 estrellas sobre 5

I stumbled upon this company whilst looking for vegan fettuccine noodles. Very difficult noodles to get hold of and expensive in other shops but saw that Health Click stocked them and at a reasona... Ver más

Valorada con 1 estrellas sobre 5

Awful service. Like others order was promised within 2-5 days. Supposed to have been shipped but courier has not received it. Two weeks and still waiting. Have requested refund but no response. T... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Please don't waste your time and money, you will not receive anything from this seller. Awful experience, 0 conversation. I made order more than week ago received email from Health Click than my orde... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. Servicio de fitness y nutrición
  3. Tienda de salud y belleza
  4. Tienda de comida sana
  5. Tienda de alimentos orgánicos
  6. Tienda de nutrición deportiva

Escrito por la empresa

Welcome to Health Click, your new favourite online healthy lifestyle store. We stock all of your favourite brands at the best prices so there are no excuses to not be healthy. Shop online today and start your journey to a healthier you. Thank you!


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

551 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(551)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Placed a pretty big order for the first…

Placed a pretty big order for the first time 10 days ago. Still not arrived, Hermes tracking number provided but they still haven’t received any parcel. Chased up via chat & email and no response to either of those. If I haven’t heard anything back today I will be opening a case with PayPal. Concerned it isn’t a legitimate organisation?

Refunded via PayPal in the end, goods still hadn’t been despatched 12 days after ordering.

8 de marzo de 2022
Opinión espontánea
Logotipo de Health Click

Respuesta de Health Click

Hi there Fiona,

Hope you are well and thank you for taking the time to leave us a review. A member of our customer services team will be in touch to get this resolved for you.

All the best and enjoy the rest of your day
Jack

Valorada con 5 estrellas sobre 5

Top branded products at very good value.

I have ordered top branded products from this company twice, and I feel they offer very good value. Once for Meridian almond butter and another time for FSC e vitamin cream. Delivery has taken between 5 and 7 days, which is fine for me. I am happy to buy again, the only problem is that my Norton antivirus keeps on flagging this site, so I suggest you look into the settings of your website. Regards.

7 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I made an order for toca honey on 23rd…

I placed an order for toca honey on 23rd February and so far I haven’t received the delivery even though their website says that delivery is made within 2-4 days. I have messaged them but haven’t received a response back either. I will never shop with them again. They’ve provided a Hermes tracking number but Hermes haven’t received the package yet.

6 de marzo de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Maria,

Hope you are well and thank you for taking the time to leave us a review. Thank you for providing us with your contact details as well, we will drop you an email to get this resolved for you as quick as possible.

All the best and enjoy the rest of your day
Jack

Valorada con 1 estrellas sobre 5

EIGHT DAYS ON THE PARCEL IS DISPATCHED

EIGHT DAYS ON THE PARCEL IS DISPATCHED! WHERE IS IT?

2 de marzo de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Peter,

Hope you are well and thank you for your order and your review. I believe this order was chased up for you and it has now been delivered. Do you have them now?

All the best and apologies for any inconvenience caused
Jack

Valorada con 1 estrellas sobre 5

I have not received the order yet…

I have not received the order yet nearly 3 weeks ago

1 de marzo de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Suzanne,

Many thanks for your review and we are ever so sorry that you are yet to receive your order. We have been short staffed recently but we are getting on back on top of things now. A member of our customer services team will be in touch to get this resolved for you.

All the best and enjoy the rest of your evening
Jack

Valorada con 3 estrellas sobre 5

Review

Products have arrived and I am just going to start taking. Hermes took longer than expected. However this was down to them and not Healthclick

1 de marzo de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Claire,

We hope you are well and thank you for your review. We are ever so sorry that you have had a negative experience with us. I will drop you an email to get this resolved for you.

All the best and apologies for any inconvenience caused.
Jack

Valorada con 1 estrellas sobre 5

Delayed delivery

Delayed delivery. I ordered items on 20th February - delivery was supposed to be 2-4 days. On tracking my items, it appears that - as at 1st March - the package is not even with Hermes yet. It was misleading to indicate prompt delivery.

1 de marzo de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Patricia,

Thank you for taking the time to leave a review, a member of our customer services team has dropped you an email to get this resolved for you. I can see that you are a regular customer as well so thank you for your continued support.

All the best
Jack

Valorada con 1 estrellas sobre 5

Late delivery

2 to 4 days no way applicable delivery driver just dumped parcel on doorstep and ran away. As a Welshman living in Surrey i do not have the time to get to Swansea market at 6am on a Saturday to get fresh laver bread dont think i will order from here again........

1 de marzo de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Robert,

Hope you are well and thank you for leaving us a review, good or bad reviews are always welcomed so we can see how we can improve. A member of our customer services team will be in touch to see how we can turn this into a positive experience for you.

All the best
Jack

Valorada con 4 estrellas sobre 5

Finally received goods.

Changed my review from 2 stars to 4.

Although the company lack communication and dispatched my goods in slow time, everything finally arrived and very well packaged.

EDIT: Double check your orders. I realises 2 items were missing and contacted the company, to be told they were discontinued. Still awaiting klarnas corrected final invoice.

19 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers !This company has scammed me

This company has scammed me. They charged me but never sent the goods and never replied to my emails. I will have to report it as a crime to action fraud.

30 de enero de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there,

Thank you for taking the time to leave us a review and we are ever so sorry that your order never arrived. We definitely aren't scammers so we will drop you an email to get this resolved for you right away.

All the best and look forward to speaking with you
Jack

Valorada con 3 estrellas sobre 5

Terrible - late and missing items

Ordered items early December - a couple were meant to be Christmas gifts. Nothing arrived after 2 weeks so emailed them and was assured it would be fine. Still nothing arrived. After sparse communication, I received most of the order 6 weeks later mid-January, and a small discount as an apology, but I am still waiting for the last item 9 weeks later. Now I am not receiving any emails from them. Cannot find any other contact details.

EDIT: After this review, I have heard from Healthclick and they did refund me for the missing item, so I am happy to revise the review.

29 de enero de 2022
Valorada con 5 estrellas sobre 5

Good

I had a problem with the delivery company losing my order but Jack at Health Click has been very helpful at getting this sorted for me.

I look forward to receiving the order very soon.

26 de enero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good customer service

I did wait around 3 weeks however there was an issue with my order and after receiving an email from them it was finally resolved. My delivery came yesterday and they even threw in some freebies for the inconvenience. Customer service was really good from the lady I was speaking with over email.

11 de enero de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Zoey,

Hope you are well and thank you for your order and your review. We are ever so sorry that your order is yet to arrive, we have just emailed you so we can get this resolved for you.

All the best and have a great day
Jack

Valorada con 5 estrellas sobre 5

The shipping standard says 2-4 days

The shipping standard says 2-4 days. I purchased my Panettone on the 22nd December and it wasn't shipped until 4th January! Regardless of that I actually emailed to cancel the order on 31st December, as I needed it for that evening as a birthday cake. Heard nothing back.
I am aware that there were extra bank holiday days in between, but there were still 4 working days available for the delivery to arrive by/on 31st ...
I also emailed them on the day it arrived to query the delivery and still haven't heard back from them.
Heard back, they were very apologetic as covid had affected staffing and it was extra busy just before Christmas. Refunded my postage as a gesture of good will. 👍🏻

11 de enero de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there Catherine,

Hope you are well and thank you for your order and your review. We are ever so sorry about any issues that you have faced with us, we have just emailed you so we can work on getting this resolved.

All the best and look forward to hearing from you
Jack

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