Healthier Weight Opiniones 

1252
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everything was very easy from the first phonecall to make enquiries about gallbladder removal. Everyone was really helpful and about 2.5 weeks after my first call surgery was done. Best decision I mad... Ver más

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Valorada con 5 estrellas sobre 5

From when I first rang healthier weight I was fully supported by the team. Helena was lovely she gave me all the information I needed to make the decision. Sam and Angela was fully supportive about th... Ver más

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Valorada con 5 estrellas sobre 5

I had bariatric surgery 5 weeks ago. I can honestly say that I could not have gone through with this procedure without Healthier Weight. They organised everything for me. From the initial consultation... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de adelgazamiento
  2. Servicio de fitness y nutrición

Escrito por la empresa

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

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4,4

Todas las opiniones

(1252)

15 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT RECOMMEND! Was told I was going into surgery in an…

Was told I was going into surgery in an hour, 4 hours later I was still sitting in a small room alone with no update as to what was going on. Eventually got took to surgery, afterwards I was supposed to have a private room but instead was put into a room with 3 other patients all of whom were the opposite sex. Asked for medication as the gas pain was awful to which the nurse told me I was exaggerating, trust me the gas pain is real! Got out of surgery at 9pm at night and was told I had to be out the hospital for 8am the next day as the nurses finished shift and no one would be there.

I did complain to healthier weight were I was told to contact the 3rd party hospital (St Ellen’s Livingston) which I refused to do as I was a client of healthier weight, after some back and forth they offered me £250.00 refund but as a whole the experience was very poor when forking out over £10k for a Gastric Sleeve. Aftercare has been minimal, if I could go back I’d have saved myself thousands and went abroad as their pre and post operative care seems a lot more thorough.

29 de abril de 2024
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Respuesta de Healthier Weight

Hi Martin,

Thank you for your review - we are sorry to hear that your hospital experience has not met your expectations. We can confirm that your concerns have been addressed with the hospital. We have been in touch with you since you have raised your concerns and you have been offered a refund which you have accepted.

We have a dedicated patient support and nursing team who are here to ensure that you are supported following surgery. Our nurses have been in touch with you at the 3 days, 10 days and 3 weeks post surgery so far and have discussed your post surgery diet and supplements with you. We have also informed your GP of your procedure to make sure that you receive the correct medication, supplements and blood tests following surgery. You have access to our 24/7 messaging within our app, our patient support line that is open between 9am-5pm Monday to Friday, our Bariatric nursing team and our website which has all of our pre and post operative guides and information.

We look forward to supporting you on your journey – do not hesitate to contact us if you need any help!

Warmest Regards,

HW

Valorada con 3 estrellas sobre 5

Healthier weight staff were and are…however

Healthier weight staff were and are amazing at keeping in touch and explaining everything. Wasn’t so impressed with St Ellen’s hospital in Livingston. The day of my op I was taken to an office to be admitted, after being admitted by the nurse, spoken to by the surgeon and anaesthetist I was then left sitting in the office for an hour by myself before my surgery. I was advised to change into my hospital gown and then walked through reception past visitors and patients waiting to be admitted in my gown and white stockings, I felt embarrassed and humiliated. I had my overnight bag with me and was told just to leave it on the floor outside the operating theatre as they didn’t know where I was going after my surgery. The morning after surgery I asked if there was a room I could get washed in and I was told no I had to just use the toilet with the small hand wash sink that myself and the 3 other patients had been using throughout the night. I was brought my discharge meds by the nurse at 8am and advised I could leave when my husband arrived to pick me up, the surgeon didn’t even come round to speak to patients after surgery or before discharge so I had no idea if everything went well or not. I saved for a long time to go private but this experience has made me so thankful for our NHS as going private is not all it’s cracked up to be

28 de mayo de 2024
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Respuesta de Healthier Weight

Thank you for taking the time to write a review – we are sorry to hear that your experince with the hospital was not what you have hoped it would be. We will make sure to pass this feedback onto the hospital. We are happy that you are pleased with the service you have recived from our medical and patient support team. We look forward to following your journey and supporting you along the way!

Warmest Regards,

HW

Valorada con 4 estrellas sobre 5

Healthier Weight have been very…

Healthier Weight have been very supportive through my bariatric journey. Aftercare has been good and staff are extremely supportive and friendly. The only thing I would suggest, and it is a small thing, is that there is a bit more post op general information given out that you can refer to rather than picking up phone.

15 de mayo de 2024
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Respuesta de Healthier Weight

Hi Kathleen,

Thank you for sharing your positive experience with us, we have passed your feedback to our team.

We send a pre and post-surgery information email out which takes you to our patient area, all the information is on our website. We do understand that this can be over looked but are happy to answer any questions or concerns over the phone, through our app or via email when necessary.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Gastric sleeve surgery

I came to healthier weight for my gastric sleeve surgery. They have been great all the way through my treatment and my after care, which I am still receiving x

27 de marzo de 2024
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Respuesta de Healthier Weight

Hi Kat,

Thank you for your review – we take pride in what we do so we really appreciate your positive feedback.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Absolutely Amazing Company!

I am so pleased that I chose to have a gastric sleeve with Healthier Weight! From the minute I first made contact they have been nothing but honest, supportive, informative and so helpful. The whole process from enquiring, to booking, to the operation and finally to the aftercare has been so smooth and I cannot yet find any fault with Healthier Weight. The support I have received is amazing and I would totally recommend them to anyone wishing to have weight loss surgery.

23 de abril de 2024
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Respuesta de Healthier Weight

Hi Emma,

Thank you for taking the time to write a review, we are delighted that you have chosen us for your surgery.

We look forward to supporting you for the rest of your journey!

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

3 month follow-up call...

3 month follow-up call...full of support, praise, encouragement, answers and helpful suggestions. Feeling very much supported!

24 de abril de 2024
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Respuesta de Healthier Weight

Hi Gillian,

Thank you for your review – we have passed your feedback to the relevant team member.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Excellent service

Amazing team of staff so very helpful supportive and positive. Admin team are good.
Sally the nurse at the Birmingham clinic is fantastic she is so positive and always supportive I always feel so positive when. I have been to see her

23 de abril de 2024
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Respuesta de Healthier Weight

Thank you for your review Amanda, we are happy that you felt supported and that your experience with us has been positive.

We will pass your feedback onto Sally and the rest of the team.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Outstanding

Healthier Weight have been a Huge support from the moment I contacted them pre surgery and for the next 2 years. Any questions or concerns I have had have been answered straight away and are always at the end of the phone if needed. I highly recommend them and thank them all so much for helping me on my journey

27 de febrero de 2024
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Respuesta de Healthier Weight

Thank you for your kind words, we are delighted that you have felt supported throughout your journey and that we have been able to answer all of your questions/concerns in a timely manner.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Without a doubt one of the best…

Without a doubt one of the best decisions of my life and if I knew this company were this good and eliminated the worry I would have don’t this 5 years earlier. Also the aftercare is exceptional and consistent. Very happy with healthier weight. 👍👍👍

20 de abril de 2024
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Respuesta de Healthier Weight

Thank you for your review Matthew, we are so pleased to read this and look forward to continuing our support throughout your journey.

We a delighted to have you as a patient!

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

I’m now 4 stone down 6 months post op

I’m now 4 stone down 6 months post op. My painful plantar fasciitis is gone and I am healthier and happier than I have been for years. I feel like the support from the nurses post op has been great and the actual hospital experience was also excellent

19 de octubre de 2023
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Respuesta de Healthier Weight

Thank you for your review Andrea, it is so lovely to hear about the positive changes that have come from having your procedure. We look forward to following your journey and supporting you throughout.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Heather M went above and beyond for me

Heather M went above and beyond for me, organising everything with customer services that far exceeded my expectations and chasing up to clarify I had everything I needed pre op. If the hospital care is at the same service level as provided by Heather M, I know I have no concerns and I will be in the hands of an excellent team. I couldn’t be more grateful.

18 de abril de 2024
Opinión espontánea
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Respuesta de Healthier Weight

Hi there, thank you for your review. We are happy to hear that you have felt supported, particularly by Heather. We have passed on your kind feedback.

We look forward to following your journey!

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

The best hospital

The best hospital - knowledgeable staff, friendly, helpful, nothing is too much trouble. Made a stressful time so much better. Highly recommend

15 de abril de 2024
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Respuesta de Healthier Weight

Thank you for review Jo, that is so lovely to read. Thank you for recommending us!

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Great experience from start

Great experience from start. Lovely consultant did my operation, explained everything before. Great service whilst I was in hospital, just a day case. Great aftercare, even after the 2 years. Everyone is always so friendly and kind. Would definitely recommend

10 de abril de 2024
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Respuesta de Healthier Weight

Thank you for your review Jayne, it is wonderful to hear about your experience. All of our teams are dedicated to providing our patients with great service!

As a patient for life, we look forward to staying in touch with you if you ever need any guidance!

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Healthier Weight - helping me get my life back

I’ve been considering WLS for around 10 years and my research kept bringing me back to Healthier Weight. I joined some Facebook groups to seek real people’s recommendations which helped make my mind up. I had a call with a member of the team (enquiry form filled out at 6.30 am and a call by 9.20am) and booked a video consult with my surgeon. This call was thorough and I felt I could ask questions. Mr Jambulingam explained the pros and cons of each procedure and answered all my questions and booked a provisional date. A few days later spoke to the team and booked my date for 3 weeks later. The whole HW team are incredible and so lovely to talk to. The dietician was very informative as were the nurses calls. The pre op was simple and straightforward as well. On op day the whole team at Bushey Spire were attentive and I felt so comfortable from the moment I met the anaesthetist and Mr Jambulingam, to walking down to the theatre. The aftercare was second to none. Even when I needed extra meds during the night! Recovery has been straightforward and the follow up calls with the nursing team reassured me I was doing everything right. 5 weeks out I’m so glad I chose Healthier Weight and I would recommend them to everyone. I wish I could personally thank the whole team!

27 de febrero de 2024
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Respuesta de Healthier Weight

Hi Lucy,

Thank your for taking the time to write this heartfelt review. We are so pleased to hear about your experience with us - it is important to us that our service is efficient, thorough and informative. Out Aftercare team look forward to supporting you for many years to come.

We will make sure to pass along your positive feedback to the hospital as well.

Thank you for recommending us - we are excited to have you as a patient and look forward to following your journey!

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Gallbladder removal

I had my gallbladder removed recently. I was amazed by how quick the process was. Everyone I spoke to was incredibly helpful and attentive.

16 de febrero de 2024
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Respuesta de Healthier Weight

Thank you for your review Tamsin, we are so glad to hear this.

Warmest Regards,

HW

Valorada con 1 estrellas sobre 5

Gastric band

I had my procedure due to a friend who had a positive outcome. But I don't think I am. I am two years post and healthier weight didn't really offer much support in the two years. Now I'm two years out and problems have occurred I doubt they will support. They are quick in taking money

21 de marzo de 2024
Opinión espontánea
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Respuesta de Healthier Weight

Hello,

Thank you for your review.

In February 2023 you raised concerns regarding the problems you are experiencing – a nurse call was arranged and you received medical advice on that same day, as well as follow-up support from our nurses two and four days after. We contacted you twice after February with regards to arranging an adjustment and to follow up after the adjustment.

Gastric band patients who are within aftercare receive scheduled 4-week follow-up calls after every adjustment. The number of adjustments required is different for each patient, and thus, the scheduled nurse calls may be more or less frequent. Irrespective of this, patients are always encouraged to contact us whenever they need support, as our Patient Support Team and nurses are always happy to provide support. This applies to all patients, whether they are within or outside of aftercare.

Following your review, our Patient Support Team and nurses have tried to contact you on four occasions, though we have only managed to speak with you once. Please do get in touch as we are keen on helping you with your current problems.

Please remember that we have an open-door policy and are always happy to provide support and guidance.

Warmest Regards,

HW

Valorada con 2 estrellas sobre 5

Hi the operation was very good but I…

Hi the operation was very good but I feel the after care is needing a lot of attention.
I missed a call for my 3 check up. I phoned and couldn’t get an answer. No one contacted me again and still have had no contact from anyone
I also was home for 2 weeks when I got your pack with my medical card and paper work and saying what I should be eating and not and when I could start working which I feel is to late. I think that should be with me the next couple of days or when I left the hospital

16 de febrero de 2024
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Respuesta de Healthier Weight

Hi Amanda,

Thank you for your review - we are happy to hear that your procedure went well.

Whenever you miss a nurse call, please contact our Patient Support Team, who will be more than happy to re-arrange the call. This is the easiest and quickest way for us to ensure appropriate assistance for our patients. If you give us a call, and it goes unanswered, please remember to leave a voicemail so that we can return your call swiftly.

With regards to post-operative guidance, all patients are sent dietary guidance prior to surgery to ensure they feel prepared.

Warmest Regards,

HW

Valorada con 5 estrellas sobre 5

Gallbladder removal

I had my gallbladder removed with healthier weight it was so easy and pain free, staff were excellent and recovery was very quick, Burcot Hall hospital was so nice and comfortable and the staff really made my stay as good as possible
Thank you

16 de febrero de 2024
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Respuesta de Healthier Weight

Thank you for your reply Julie, we are pleased to hear about your seamless experience with us. Thank you for choosing Healthier Weight!

Warmest Regards,

HW

Valorada con 4 estrellas sobre 5

Very efficient and did as was promised

Very efficient and did as was promised.
Only downsides, because I was dealing with your company and Spire Hospital I was asked the same questions time and again. Also, as you offer the fixed price surgery for gallbladder removal it is a little disconcerting to have constant references to weight loss surgery in the company name and more particularly in the documentation (eg terms and conditions).
I now look forward to receiving my post operative appointment with the surgeon.l

10 de febrero de 2024
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Respuesta de Healthier Weight

Thank you for your review Margaret, we are pleased to hear that your procedure went well.

We do acknowledge that the pre-operative stage can feel overwhelming, due to the medical checks in place and amount of information given to patients during this time. It is, however, an important process which ensures patient care and safety.

With this being said, we are always looking for ways to improve and streamline our ways of communication and we
appreciate your feedback!

Warmest Regards,

HW

Valorada con 4 estrellas sobre 5

Very good experience so far

Very good experience so far. The only improvement I can ask for is that follow up telephone check ins are booked in advance with agreed time and date, as being a working woman I have missed a number of them as I have been working and wasn't expecting the call.

10 de marzo de 2024
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Respuesta de Healthier Weight

Thank you for your review Lara - we are pleased to hear that your experience has been good so far.

We are always happy to re-arrange, and where possible, pre-arrange calls to best accommodate the schedules of our patients. Please do request this and our Patient Support Team will be happy to assist accordingly.

Warmest Regards,

HW

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