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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had a GREAT! experience with Jimmy! In all honesty i did have some reservations about the whole "New Boiler" as there were a few phone calls to be had first... But all Jimmy was professional... He c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Contacted heatzen online and within a week I had surveyor round a new boiler, vents & loft insulated immediately. Jimmy & his team were fantastic making it a smooth, fast installation of the boiler... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar

Sobre Heatzen

Escrito por la empresa

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

313 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

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4,6

Todas las opiniones

(313)

112 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

What can I say other than FANTASTIC

What can I say other than FANTASTIC.
The workers were polite, quick and incredibly helpful. Kept me updated on all the progress of the work.
I would highly recommend this company.

30 de abril de 2026
Opinión espontánea
Logotipo de Heatzen

Respuesta de Heatzen

Hi Helen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy and Billy they were absolutely…

Jimmy and Billy they were absolutely brilliant very happy with their work very clean 2 really nice lads they done you company proud nothing but good words for them

29 de abril de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Ian,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy

Jimmy, arrived early. Completed the installation of the new boiler,professionally and in good time. Kept me informed along the way, thanks Jimmy!

26 de abril de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Kelly,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Huge thank you for the boiler…

Huge thank you for the boiler installation at my parents’ home. Jimmy was polite, professional, and delivered outstanding workmanship. Would highly recommend this installer, company and service!

23 de abril de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Ritch,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 3 estrellas sobre 5

Install completed in one day

Jimmy came and installed our system plus 9 radiators single handedly. We so appreciated his hard work in getting us up and running in a single day. Unfortunately, there are a few issues but these were mostly due to original surveyor not picking up on things which meant correct fittings/parts not being available and a new radiator to replace leaking rad in back room being undersized (having been replaced with a smaller, single-panelled radiator). Also, the non-working radiator in hallway did not get replaced so hallway still is cold. Pipes for boiler installed behind dishwasher rather than directly below boiler which means our dishwasher no longer fits under countertop. We were also left without a working bathroom and a couple of small leaks, however, we know a plumber so should be able to get this fixed in a few weeks when he becomes available (using a bucket to flush toilet in meantime). Our installer could have used a helper but the company had laid everyone off prior to our install, which meant a stressful and long day for Jimmy. Thankfully, my husband was able to help carry some of the heavier radiators and old cast iron boiler, but this could have been an issue for someone elderly or infirm. Cozyfy (also known as Heatzen and Proximus) did come back after install to take photos of outside of house and retake internal ceiling sizes as apparently surveyor hadn’t taken them correctly during original appointment and they could not claim grant without proper measurements. We allowed them back on the condition that the hall radiator would be fixed as house is now colder with new boiler than it was previously. They promised to have that resolved but we’ve heard nothing back since.

18 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

We were misled regarding the guarantee.,

The guys who came to fit the insulation and boiler could not have been more professional, pleasant and experienced. However we were misled by both Heatzen and the installer and told that we would have a 10 year Guarantee for our Worcester Bosch boiler. As it was fitted by an accredited installer why was this reduced to 2 years. This gives us added stress going forward when the installation of a new boiler was to alleviate this as we are in our 80’s and not in great health. This is very disappointing.

17 de marzo de 2026
Opinión espontánea
Logotipo de Heatzen

Respuesta de Heatzen

Hi D Arkley,

Thank you for your feedback, our guarantee is in line with the scheme rules and you will be given the maximum guarantee to satisfy the schemes criteria.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

The workmen were both excellent

The workmen were both excellent, they kept me informed of arrival time, work carried out, I was consulted throughout the fitting and the work was completed to a high standard. Jimmy went above and beyond and I’m very happy with the work that was carried out.

9 de abril de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Karen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy and team excellent work.I am 100%…

Jimmy and team excellent work.I am 100% happy with the results.Highly recommend. Many thanks.

8 de abril de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Karuna Panessar,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Service to Install a central heating boiler.

Luke arrived to install a central heating boiler. From the outset he was very professional, cheerful and patiently and clearly explained what he was going to do, putting us at ease. We could immediately see he was very experienced and the work was carried out without any problem and without leaving any mess. Before leaving everything about the running of the boiler was explained and a contact number provided if we needed advice. I would recommend him without hesitation. A Five star service.

17 de marzo de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Brenda Arkley,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy and Tom were excellent they…

Jimmy and Tom were excellent they grafted all day and got two days work sorted in one excellent workers 100% recommend

13 de marzo de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Michael,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Great Job

Excellent work by Jimmy and Tom and really nice guys.

11 de marzo de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Jonathan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Really quick

Really quick, jimmy and Tom got the job done. Very happy.

10 de marzo de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Jack,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy and Tom are the guys you want in…

Jimmy and Tom are the guys you want in your property, I’m disabled and in a wheelchair they were helpful polite and did a fantastic job well done

2 de marzo de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Louise,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy n Adam were absolutely fantastic

Jimmy n Adam were absolutely fantastic, can’t thank them enough for a cracking job!!! 5 stars

1 de marzo de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Don,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 1 estrellas sobre 5

Cowboy company I am reposting my review…

Cowboy company I am reposting my review as they had it removed. They came out to install a boiler and the work was horrific nothing but issues and poor workmanship. Several complaints to Zoe in customer service about a leak that damaged my floor that they still have not had the decency to repair. Again I will post messages to prove the radio silence I have had and compete disregard for customers properties or taking any account for liability. Avoid like the plague they are just after grant money and couldn’t give a monkeys about your property.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Heatzen

Respuesta de Heatzen

Hi,

Thank you for your review. At Heatzen we take customer feedback very seriously and always aim to provide a high standard of workmanship and service, which is reflected in the large number of positive reviews we have received.

With regard to the concerns raised, it was never established that our engineers caused the damage to the flooring. Nevertheless, as a gesture of goodwill and in an effort to resolve the matter, we arranged and covered the cost for a flooring company to attend your property and carry out the repair.
Prior to the visit, the materials were confirmed with you via text message.

However, when the installers arrived on site, you declined the agreed materials due to a change in preference regarding the colour and requested that the work area be extended beyond the originally discussed section. As this additional work was outside the scope of what had been arranged, the installers were unable to proceed and had to be called back.

We are disappointed that despite the substantial work carried out at your property, which improved its overall condition, and our decision to go above and beyond to assist with the flooring issue as a gesture of goodwill, you have still chosen to leave us a negative review.

Should you wish to discuss the matter further, we remain available to do so directly.

Kind regards,
Heatzen Team

Valorada con 5 estrellas sobre 5

Heatzen were very good company to deal…

Heatzen were very good company to deal with and the installation team Luke and Ky did a fantastic job installing my new boiler.there was a problem with the existing gas supply when they found it was leaking but overcame the problem in a very professional manor.
Very hard working and efficient team.

24 de febrero de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Graham,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Very happy With work the gas engineers…

Very happy With work the gas engineers have done friendly hard workers
All good

25 de febrero de 2026
Opinión espontánea
Logotipo de Heatzen

Respuesta de Heatzen

Hi Sally,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy and Tom done a fantastic job

Jimmy and Tom done a fantastic job

24 de febrero de 2026
Opinión espontánea
Logotipo de Heatzen

Respuesta de Heatzen

Hi Sarah,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy and Tom installed central heating

Jimmy and Tom installed the heating, explained what they were doing. Job well done

17 de febrero de 2026
Opinión espontánea
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Respuesta de Heatzen

Hi Andrew,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Valorada con 5 estrellas sobre 5

Jimmy Adam and Tom have been very…

Jimmy Adam and Tom have been very efficient with a big job nothing was too much trouble. Thank you 🤩

13 de febrero de 2026
Opinión espontánea
Logotipo de Heatzen

Respuesta de Heatzen

Hi Amy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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