heavenlydesserts.co.uk Opiniones 

I’m incredibly disappointed with our experience at Heavenly Desserts Marylebone today. My wife and I ordered a hot chocolate and dessert, but the waitress, Alexis, lost her balance while carrying the tray and spilled the entire hot chocolate all over her. My wife’s jacket, scarf, trousers, shoes and phone were soaked and damaged, and she also felt pain from the hot liquid burning her leg.

What followed was nothing short of shocking. Neither Alexis nor the other waitress offered any meaningful assistance. One waitress focused on cleaning the table with napkins, while the other fetched a mop. Neither offered my wife a single napkin to dry her hands, and it was only thanks to me and a kind lady at a nearby table that my wife got any immediate help.

When we asked Alexis to call the manager, she returned with a mop and began cleaning the floor without mentioning anything about the manager. We had to ask her again: she was dismissive and only offered to cover the bill but refused to pay for dry cleaning or any of the damages.

When asking again to speak with her manager she reluctantly told us to follow her. This involved putting on our jackets, leaving our table, going downstairs, stepping outside, and finally finding a person vaping at a table. This person, who claimed to be Alexis’s manager, showed zero professionalism. He didn’t stand up, didn’t express any concern, and when we asked for his name, he refused to provide it, confirming only that he was indeed her manager.

The manager backed her up and didn’t seem to care about the inconvenience or the harm caused.

This entire situation was handled terribly. It’s clear that Alexis hasn’t been properly trained on how to manage incidents like this, and her manager’s lack of care only made the experience worse. It was embarrassing, inconvenient, and incredibly unprofessional.

This was an upsetting and unacceptable experience, especially so close to Christmas. The lack of professionalism and responsibility shown by both Alexis and the manager was shocking. We won’t be coming back, and I’d caution others to think twice before dining here.

Heavenly dessert Moseley

Wonderful fooood and greatest service ever. Sucha nice and aesthetically beautiful place and kind staff. Loads of options to choose from… Best place to have a dessert .

Stratford branch: Lovely food/drink and the staff are so sweet. Always a great experience. Thank you xxx

Had a leisurely meal at Heavenly Desserts Basingstoke yesterday. The decor is modern and contemporary. Place was spotless and the food was scrummy. The staff were all friendly and the waitress Zakiyah was especially lovely.

very expensive and the portion size is tiny compared to creams or afters desert shop!

Great customer service, great foods

Heavenly? Nothing heavenly about getting 1 hollow scoop of icecream for £2.90.. closest point to heaven I came, was the near death experience I endured when they upped the bill to £5.70 for adding a sprinkle of chocolate shavings.

Lovely desserts at Heavanly desserts. Always been a fave around the family. Ordered a selection of desserts and drinks which were amazing. Dalya was really friendly and attentive.

Amazing dessert taste and great customer service! The hounslow branch supervisor/manager Mrs Dana was so helpful, patient and went above and beyond to provide me with what I was really looking for. Also the two lovely ladies working there packed the desserts so elegantly which was safe and made my guests so happy. Thank you all for your amazing and hard work! keep it up! :)

We went to heavenly desserts in Silverburn, Glasgow, and absolutely loved the food and service.

Food was good but the main reason why I am posting this review is the service we received from one of staff members, Tanzeela.
She was so friendly and polite. Absolutely loved her service.

Heavenly Desserts in Blackburn
The place has a modern and classy feel to it. I tried the French toast which was lovely, planning on going back.

The staff were friendly and the service was quick and the menu has a wide variety of desserts and drinks.

I walk with a stick and I had a wheelie bag. They tried to make me walk down steps when free tables were right in front of me. I ordered a vegan hot caramel sauce brownie sundae which I have had at least 8 or 9 times as due to allergies it is one of only two items I can eat. When it arrived (it was slapped onto the counter hard) it was not full in the jar like normal. I tried to decide whether to complain but as it costs more than £9 and apparently they no longer do soft drinks so I had to pay for a small fruit juice I did. They could not see what the problem was. They asked if I wanted more bananas. Seriously it’s almost all bananas as it is. What did I want them to do. Well how about make it the way it is supposed to. It is not worth the price if They will not even fill The jar it’s a lot of money. Not happy will not return now.

Had Take out from. Batley. No substance to the desserts. All of poor sub standard. the gelato so poor it seems they using supermarket brand. Brownies, waffle, cookie dough not what I expected. Overpriced for such small portions. Well Disappointed.

Over priced, very small portions
Definitely will be avoiding this place!!!

Yesterday, my family and I visited Heavenly Deserts, but our experience was quite the opposite, mainly due to the waitress who seemed to be having a really bad day.

Upon arriving at around 10pm for a late dessert, I noticed the floor was unusually slippery, almost as if it had a chemical film on it. Despite this, the decor was quite nice, and I was looking forward to our experience. As we sat down, I couldn't help but notice a waitress arguing with other tables. She seemed frustrated, telling them to hurry up and order as she had other tables to attend to. This seemed to be a common occurrence, and it became clear later why.

The waitress who turned out to be quite challenging had glasses and went by the name Humna. When she approached our table, she asked if we were ready to order, and I listed our choices. Her response was a bit condescending, explaining that they were out of stock for all the desserts I had mentioned due to the high demand. She seemed to imply that this should have been obvious.

It dawned on me that the reason people were taking so long to order was that many items on the menu were unavailable. So, my wife inquired if they had anything freshly made on the premises. The waitress's response was less than satisfying: "Apart from waffles and crepes, everything is frozen – the cheesecakes, cakes, crumbles, and puddings." I was taken aback, especially considering the prices on the menu didn't match the frozen food they were serving. We reluctantly settled for crepes, waffles, and ice cream, along with some water. When my wife asked for takeaway cups for the water, things got even more interesting.

After a wait of 15 minutes, the waitress returned with four waters, each with ice in them. I politely explained that we didn't want ice in our waters, but her reply was shocking: "Do you expect me to redo these just because of ice?" I couldn't help but point out her attitude and rudeness, requesting four new waters without ice. But her response was unexpected: "I have other tables to serve and I'm very busy. People dining in don't usually get takeaway cups."

It was clear this waitress lacked manners and had a terrible attitude. I began to question why I was spending money in a place where we were being treated so poorly and served mostly frozen food. I decided it was best to leave, and we called for the manager, Adiva. I must say, Adiva was amazing and genuinely apologetic. Despite this, the fact that the restaurant employed such poor staff was a major letdown.

Adiva arranged for the waitress from hell, Humna, to apologize to me. However, her apology seemed half-hearted. She began by saying she was sorry if I felt upset but maintained she hadn't done anything wrong. She also emphasized that the cups were expensive. I pointed out the importance of courtesy and noted that their busy hours were a fortunate thing, especially in these trying times. This prompted her to raise her voice and argue her point, drawing attention from other customers. The manager had to intervene and take her away, as it was clear she wasn't sincerely apologetic.

Adiva returned and apologized once again, assuring me that this incident would be reported to the management. She expressed her regrets for the entire evening. I couldn't praise Adiva enough for her kindness and professionalism.

In conclusion, if you're interested in frozen desserts served by someone who treats you as if you're beneath them and charges a premium for it, then Heavenly Deserts might be the place for you. However, based on my experience, I'd say it's more fitting to call it "The Deserts From Hell."

Not the best service at the Batley Branch. Deserts came out late and ice cream had already started to melt. No spoon given until asked for one. Asked why service bad excuse was its busy.

Nothing but great experiences in their Birmingham branch. On the pricy side but still worth it!

I ordered at 6pm and our food was served an hour and 20 minutes later.
The Apple crumble was presented terribly and is incredibly misleading compared to menu. The food was presented atrociously and the waiter didn’t even give us cutlery. The food tasted mediocre and was overpriced considering the smaller portions compared to opening last year. The staff are untrained and have no management skills whatsoever. After more than 80 minutes of waiting I only got a measly 10% discount after negotiating with the so called manager with food that was incomplete and was cold to touch. The desserts were left on the counter for an hour and everything had melted and was cold. It’s a shame considering how fantastic this dessert venue used to be.

Such a dissapoinmet in Derby, half hour waiting and have`t got even the drinks,
just 2 people working on sunday this was the worse servuce i had
Mnanagemet shoul put its brain work and for the money they are paid shod fin a way to get more staff here
shame! can`t say about the price for the waing i should have paid half😀

One of the best desserts I have ever eaten in Nottingham. Like I have tried mostly 50% of menu😜, still I haven’t add all pictures as soon as I will find from my gallery will update it with perfect review.
Manager Mr. Rahul is nice man.

I think Heavenly Desserts should give me lifetime discount card😜😅, obsessed with Heavenly Desserts 💕