As with every One Heimat order, the delivery was very quick and the quality excellent. Certainly the place to go if you are looking for a taste of Germany in the UK. Great variety of products. Canno... Ver más
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Ordered for the first time. Little hick up with Address. Immediately solved. Lovely products. Arrived real fast and in perfect condition. Will definitely be ordering again . Excellent xxx
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Great that I can readily purchase products that are somewhat difficult to find otherwise. My only grouse would be the delivery by amazon - I was bombarded by messages from them and then when they del... Ver más
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I can obtain some German foodstuffs from Lidl and Aldi, but many of the things I grew up with, like Teewurst, Bratheringe, Griebenschmaltz, proper Leberwurst, proper red cabbage, Knoedel, just aren't... Ver más
Información sobre la empresa
Escrito por la empresa
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Información de contacto
14 Betony Rise, RG42 5AF, Bracknell, Reino Unido
- 020 8125 4679
- mail@heimat.one
- heimat.one
4,7
Excelente
386 opiniones
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At last I can can buy a large selection…
At last I can can buy a large selection German food.
1 de octubre de 2023
Respuesta de Pelifantti
Thank you for taking the time to review Pelifantti. We truly appreciate it.
Nice produce for a sensible price to…
Nice produce for a sensible price to remind me of my time in Germany. Postage and delivery charges were also sensible and delivered quickly.
30 de septiembre de 2023
Respuesta de Pelifantti
We're delighted to receive your feedback. Thank you for supporting Pelifantti.
Got what I wanted and superfast delivery
Got what I wanted and superfast delivery
30 de septiembre de 2023
Respuesta de Pelifantti
Thank you for your kind words about Pelifantti. They are genuinely appreciated.
Just love all my little German “goodies”
28 de septiembre de 2023
Respuesta de Pelifantti
It means a lot to all of us at Pelifantti to receive feedback like yours. Thank you.
Fantastic customer service
Fantastic customer service, great products, and quick despatch.
26 de septiembre de 2023
Respuesta de Pelifantti
Thank you for being part of the Pelifantti community. We truly appreciate your review.
The products,the customer service
The products,the customer service, and quality.
11 de septiembre de 2023
What a sticky mess. Totally unprofessional
The order contained 2 jam jars. They were put into the cardboard box without any protection and 1 of them broke. All my other goods are covered in jam and as it must have happened early during the dispatch all the packaging of the other goods are soaked through and extremely sticky. I have tried Heimat customer services, who are not answering the phone and although the recorded message says that you can leave a message, this is not possible. I am extremely dissapointed.
14 de septiembre de 2023
Opinión espontánea
Respuesta de Pelifantti
Dear Customer, we sincerely apologize for this unpleasant experience. This should not have happened and we will work on fixing it. Here is how:
(1) Any jars have to be wrapped properly to minimize potential issues. The fact it wasn't in your case is a clear mistake by the warehouse team and we will address it.
(2) We may not have an Amazon-style call centre and we don't use chatbots or AI-assistants because we believe a personal interaction is worth so much more. However, we aim to respond to each inquiry within max. 12 hours, usually it's within 4 hours. If this wasn't the case here, then we will definitively have to improve - and we will!
Very pleased
Very pleased. The speed with which it was delivered was amazing. The packing was well done. Unpacking the goods felt like home!
7 de septiembre de 2023
Great german food
It has a good choice of foods etc ,everything I have bought has been good quality can not fault this ,also fast delivery all round very good
5 de septiembre de 2023
Great service prompt delivery
Great service and variety of German foods including bread and confectionery.
5 de septiembre de 2023
5 stars for excellent products and…
5 stars for excellent products and sensible prices. The parcel was processed quickly and arrived safely.
3 de septiembre de 2023
Very fast and fantastic service
3 de septiembre de 2023
Excellent Service
Customer service excellent !! Resolved a delivery query and super friendly *****
Nothing negative whatsoever 👍
Will definitely be ordering again.
My new go to German food supplier 🙂
3 de septiembre de 2023
Super quick delivery
Super quick delivery, even to the Isle of Skye. Well impressed.
31 de agosto de 2023
All the food arrived and was well…
All the food arrived and was well packed so nothing was damaged. It was delivered within 2 days.
2 de septiembre de 2023
Change your shipping provider
2 de septiembre de 2023
Respuesta de Pelifantti
Hi and thank you for taking the time to share your feedback with us. Your input is invaluable and we genuinely appreciate your honesty.
We're sorry to hear about your recent shipping experience. We understand that reliable and efficient delivery is crucial to your satisfaction. To address your concerns, we've taken steps to provide our customers with more flexible shipping options.
At Heimat, we offer two primary shipping choices:
UK Delivery (All Couriers): This option provides access to all our trusted couriers for your deliveries.
UK Premium (All Couriers excluding Evri): If you prefer to avoid Evri, this option allows you to utilize all our courier services, except for Evri.
We want to assure you that we are actively working to enhance our delivery services and are continuously evaluating our courier partnerships to ensure a better shipping experience for our customers. Your feedback serves as a crucial part of this ongoing improvement process.
Please feel free to reach out to our customer support team if you have any specific delivery preferences or if there's anything else we can do to make your experience with Heimat exceptional.
Once again, thank you for sharing your thoughts with us. We're committed to delivering a service that meets and exceeds your expectations, and your feedback helps us on that journey.
Kind regards,
One Heimat
I love my German Wurst and other German…
I love my German Wurst and other German products.
When my parcel was delayed Serena promptly replied to my email and kept me informed.
Great customer service.
26 de agosto de 2023
Guter online Shop
24 Stunden nach Bestellung geliefert das habe ich noch nie gehabt Preise sind angemessen und das Sortiment ist überschaubar ein guter online Shop werde mit Sicherheit wieder bestellen
2 de septiembre de 2023
Opinión espontánea
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