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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just booked a ticket for myself, my 2 young kids,, my mum and sister to go to my Grandmother's funeral using a travel voucher i got given for cancelled during 2020 lockdown. Was very lucky to have 2... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

They are a con, scam company. Led us to believe and sent confirmation of round trip flights but sent a false email unknown to us. When checking return flights nothing was booked, we had to purch... Ver más

Valorada con 1 estrellas sobre 5

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was very impressed with the quality of service and customer care provided by Hello Fights team and in particular my consultant Mr John Whiteman. This is a very professional company who followed thr... Ver más

Información sobre la empresa

  1. Agencia de pasajes de avión

Información proporcionada por diversas fuentes externas

We offer expert and well-trained travel agents for Hello Flights from London, UK who will guide through to the best deals.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

412 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Health

Association ans develepment

28 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Hiro,

Thanks for your feed back. We hope you will keep using our service in future.

Regards
Customer Care ~Team

Valorada con 5 estrellas sobre 5

Helloflights

Helloflights, this company provides best service to their customers as departure from London to Philippines is good Service, I will use this company again,
Omar was my consultant

27 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could select minus stars I would

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely atrocious. They’re unable to take responsibility for their mistakes, although having proof of their wrongdoing. They wanted us to pay more money, but we simply will NEVER use or recommend this service. Don’t waste your time or energy

25 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Team,

We cant see any booking history. We can clearly see a trend of Fake and negative reviews with an intention to defame our business. We have already reported them. We have a clear massage for our competitors that you guys need to compete us on fair grounds with your services and not with fake reviews. Our customers know we are in market since 2017 and we giving top service to our all customers. 7 days a week.

Best Regards
Quality Assurance Team

Valorada con 1 estrellas sobre 5

THEY ARE SCAM


Please, save your money and avoid this company at all costs. If you do decide to deal with them, record every single interaction! You’ll need it, believe me, because they’ll dodge responsibility and you’ll likely never see a refund. We’re pursuing legal action through the fraud line, and I strongly urge anyone else who’s been scammed to do the same. Don’t let them get away with it!"

26 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Team,

We cant see any booking history. We can clearly see a trend of Fake and negative reviews with an intention to defame our business. We have already reported them. We have a clear massage for our competitors that you guys need to compete us on fair grounds with your services and not with fake reviews. Our customers know we are in market since 2017 and we giving top service to our all customers. 7 days a week.

Best Regards
Quality Assurance Team

Valorada con 1 estrellas sobre 5

SCAM SCAM SCAM SCAM !!!!!!!!

### Review for Hello Flights

I wish I could give Hello Flights zero stars. This company is nothing short of a scam. They lure you in with seemingly great deals, only to cancel your flight after you’ve paid and keep your money.

I was in a desperate situation—my father had passed away, and I needed to fly home for his funeral. Instead of compassion, I was met with rudeness and disrespect. The representatives treated me like I was a nuisance, even shouting at me when I expressed my distress. They showed absolutely no morals during an incredibly difficult time.

If you’re considering using Hello Flights, please think twice. They’ve turned a heartbreaking situation into a nightmare, leaving my partner and me stressed and insulted. I have documented all of my conversations and emails with them, and I strongly recommend you do the same. You will likely need this evidence when you report them, as I am doing now.

This company needs to be stopped. They belong in the fraud department, and I urge everyone to file a report. Don’t fall for their tricks—save your money and your sanity.

26 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Team,

We cant see any booking history. We can clearly see a trend of Fake and negative reviews with an intention to defame our business. We have already reported them. We have a clear massage for our competitors that you guys need to compete us on fair grounds with your services and not with fake reviews. Our customers know we are in market since 2017 and we giving top service to our all customers. 7 days a week.

Best Regards
Quality Assurance Team

Valorada con 5 estrellas sobre 5

Very good service

Fantastic experience with this airport agency! The staff was friendly, organized, and made the entire process quick and easy. Will definitely use their services again!

22 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

omar ramsay

penerbangan yg menyenankan
rekomendet

24 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks so much for your kind review.

Best Regards
Quality Assurance Team

Valorada con 5 estrellas sobre 5

As this company gives best services to…

As this company gives best services to their customers so that a person can feel like his/her own home,
This company co-operates with each one, A Good Company (Noman)

24 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks for sparing some time our of your busy schedule to review our company and services. I hope you keep using our services for your future bookings.

Best Regards
Quality Assurance Team

Valorada con 5 estrellas sobre 5

This Company services are good and at…

This Company services are good and at affordable, Great (Omar)

24 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks for sparing some time our of your busy schedule to review our company and services. I hope you keep using our services for your future bookings.

Best Regards
Quality Assurance Team

Valorada con 5 estrellas sobre 5

It's a so beautiful 😍

It's a great experience with trustpiot its a nice site everyone wirk on this

24 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks for a 5 star review. I hope you keep using our services for your future bookings.

Best Regards
Quality Assurance Team

Valorada con 5 estrellas sobre 5

Norman was very helpful with my booking…

Norman was very helpful with my booking and during the process of finding my flight

23 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks for sparing some time our of your busy schedule to review our company and services. I hope you keep using our services for your future bookings.

Best Regards
Quality Assurance Team

Valorada con 5 estrellas sobre 5

Noman at helloflights has been very…

Noman at helloflights has been very helpful with my booking making it very seamless and easy for me. I will definitely book another flight in the future with this company.

23 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks for sparing some time our of your busy schedule to review our company and services. I hope you keep using our services for your future bookings.

Best Regards
Quality Assurance Team

Valorada con 4 estrellas sobre 5

Norman was very etiquette and his…

Norman was very etiquette and his tenacity is overwhelming

23 de octubre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Customer,

Thanks for sparing some time our of your busy schedule to review our company and services. I hope you keep using our services for your future bookings.

Best Regards
Quality Assurance Team

Valorada con 1 estrellas sobre 5

They are scammers don’t be fooled by…

THE RESPONSE BELOW IS A LIE I PAID A DEPOSIT TO THEM- I CAN PROVE IT- IF ANYONE WANTS PROOF BEFORE YOU BOOK WITH THIS COMPANY CONTACT ME ON shemmuth - and then add in hotmail.com as I can’t write full email address. BASICALLY THEY TOLD ME TO REMOVE MY REVIEW THEN THEY WILL GIVE DEPOSIT- IF I DIDN’T WRITE REVIEW THEY WOULD NOT HAVE EVEN CONSIDERED. I TOLD THEM I DO NOT WANT A VOUCHER AS I WILL NEVER BOOK FROM THEM.
I have not deleted my review as I want to help ppl not be scammed like me.
Hi,
You are going to get the refund and compensation in the form of Voucher of £100.00 each after you will take off your review……….

Regards
N***n

They are scammers don’t be fooled by the fake high star reviews …N###n is a professional liar !!!!
Clarified very clearly to the company having read reviews whether the price would change and if the seats were confirmed- was told yes all
Confirmed and price guaranteed …. Paid deposit of £140 on 19/10 and they put in writing seats are confirmed and price guaranteed.
Today I called up wanting to pay the full fare so I could obtain tickets as have been feeling unsettled by this company…. Low and behold was told the return seats not available - yet I had to go
On this actual flight as travelling with ppl that have already booked - the price had gone up and I have been given
Complete different flights on days I can’t travel … my friend works in Emirates and has confirmed those seats are fully available and I am being scammed - one of the passengers is a police officer so we are going to see what can be done about this company …. Please save yourself agro and do not use this company- I will
Work closely with trading standards to get this company closed down and we are reviewing if we can handle this case as a criminal matter . They play this game
With so many ppl….the story is the same each time. Look I even confirmed in writing before paying deposit:

From: helloflights
Date: 19 October 2024 at 22:04:32 BST
To: ********
Subject: Flight & Price Confirmation


Hi

£1025.96 price has now guaranteed as it is booked.

Because of the Saturday If someone is still working in the ticketing department by now then we will be able to take your remaining amount and issue your E-ticket otherwise the remaining amount can be made by Monday.

Regards
N***n

From: ***********
Sent: 19 October 2024 22:01
To:hello flights
Subject: Re: Flight & Price Confirmation

Hi
As discussed can you please confirm that I will get the link for the remaining payment straight after paying the deposit so I can make full payment ?

Can you please confirm that the price quoted of £1025.96 is the total for two passengers Return journey and this price will not change ?

If all is okay then I will be happy to make the deposit and pay the remainder on price agreed straight away.

Regards
**********
Sent from my iPhone

On 19 Oct 2024, at 21:56, helloflights wrote:

Dear Customer:

Thank you for your booking with hello flights
It is to inform you that your flight has been confirmed.
Your airline reference is PA6IF6. This price has now guaranteed.
Please find below make a payment of £140 via following payment link to finalize your reservation.
Payment link URL :

-----------------------------------------------------
Consultant: N***n (0203 865 9114)

Total Ticket Price (2 Adults): :£1025.96

This is the recent message I got from them so you can see how they scam. When going to pay full fare after getting deposit they will suddenly say the flights not available and blame airline but the flights are available Emirates have confirmed:

Dear Customer,

Apologize for the inconvenience, it was a delay from airline so it was not our fault but in the end we have received response by airline.

The ticket of Emirates cannot be issue, you need to take the alternative option, please check the details below and reply on this email if you want us to issue your E-tickets.
COMPLETE LIE IVE CHECKED- which travel agents reserve flights and then it’s never available and it’s airline fault ? Only this one as it’s a scam and then they ask more and the more you pay the more theres a problem so you keep paying more . I even spoke to them about negativity reviews and they lie and see it’s a competitor lying…. Anyone who uses them I promise you will regret it - stay away and let me see what I can do here to end the fraud and scam.

19 de noviembre de 2024
Opinión espontánea
Logotipo de Helloflights

Respuesta de Helloflights

Dear Team,

We cant see any booking history. We can clearly see a trend of Fake and negative reviews with an intention to defame our business. We have already reported them. We have a clear massage for our competitors that you guys need to compete us on fair grounds with your services and not with fake reviews. Our customers know we are in market since 2017 and we giving top service to our all customers. 7 days a week.

Best Regards
Quality Assurance Team

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