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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just booked a ticket for myself, my 2 young kids,, my mum and sister to go to my Grandmother's funeral using a travel voucher i got given for cancelled during 2020 lockdown. Was very lucky to have 2... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

They are a con, scam company. Led us to believe and sent confirmation of round trip flights but sent a false email unknown to us. When checking return flights nothing was booked, we had to purch... Ver más

Valorada con 1 estrellas sobre 5

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was very impressed with the quality of service and customer care provided by Hello Fights team and in particular my consultant Mr John Whiteman. This is a very professional company who followed thr... Ver más

Información sobre la empresa

  1. Agencia de pasajes de avión

Información proporcionada por diversas fuentes externas

We offer expert and well-trained travel agents for Hello Flights from London, UK who will guide through to the best deals.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

412 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

A colleague by the name of John…

A colleague by the name of John provided really excellent customer service by explaining everything in detail, emailed all relevant corresppondence regarding my booking references and payments, as well as responding concisely to any queries or reservations I had.

9 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 STAR SERVICE

The agent Ramsay was excellent and his customer service was amazing. He was very patient and calm through out the booking process. I ended up paying less for my flight ticket to US thanks to Ramsay.
I had the best customer service from Ramsay. Definitely using this service again for my next trip. Well done and keep it up .

8 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is an absolute SCAM/STAY AWAY

This company is an absolute scam. Please do not use this company to book any flights. They are out to steal your money and they will stop answering your calls the moment you start asking about your ticket. Everyone will act as if they are professional but they are not at all. They will also pretend to be other people when you call. Please do not allow them to scam you. They are not legit and you should not provide them with any of your details.

This company is a scam because they tried to remove my comment. Any reputable company would reach out to a client to resolve such issues. However, we all know this company is a scam so they rather continue to post fake positive reviews. PLEASE STAY AWAY FROM HELLO FLIGHTS. Also keep in mind my review is Verified.

17 de noviembre de 2023
Logotipo de Helloflights

Respuesta de Helloflights

Dear Daniela,

We are unable to find any details in our system. Please provide your complete details along with name and number. Then quality assurance team will sort it out within 48 hours.

Best Regards
Customer Care Team

Valorada con 1 estrellas sobre 5

Do not use!

Our experience with this company and John Whitman has not fallen short of a 5 star service. He remained professional throughout; answered all our enquires within a timely manner. Will be sure to recommend to friends and family.

Update!!! Avoid this company! They ask for reviews right after booking, but close to the departure date, they become unreliable.

A few weeks before our trip, they notified us of a flight cancellation, rebooked us, and provided a £500 voucher valid for 3 years. When attempting to use it in January, they claimed new terms, allowing only £100, with no clear communication or updated terms.

Despite reaching out twice via email, there's been no response. Legal advice has been sought. Cheaper travel agents might seem appealing, but the long-term costs can outweigh the benefits of booking directly with airline!

17 de julio de 2023

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