Good recipes and consistent delivery. Find the app quite difficult to navigate. The chicken we get is always very chewy and not enjoyable so I question where sourcing it. Its putting me off the food... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We have been using HelloFresh for about a year now and I can't imagine life without it. The convenience of coming home to a bag of fresh ingredients, without have to put any thought into dinner is... Ver más
La empresa ha respondido
The four meala we ordered were all high quality and the recipes worked. Motivated my twenty-something son to cook. I love that there is no waste and probably cheaper than going to the supermarket for... Ver más
La empresa ha respondido
Be careful before you go their website They will take all information from you and even if you don’t select your food it’s going to place an order for you and the customer care would just defend th... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Información de contacto
Irlanda
- hellofresh.ie
3,8
Muy bueno
3 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Chicken went out of date, mouldly breadcrumbs
Chicken went out of date a weekly meal, and the breadcrumbs were mould for another meal, not a fan
21 de abril de 2026
Opinión espontánea
Respuesta de Hellofresh Ireland
Hi Tom,
I’m really sorry to hear about your experience with the chicken and the breadcrumbs. We understand how disappointing this must be, especially when you’re expecting fresh, high-quality meals.
This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
Freshness of the products
Freshness of the products, variety of meal selection and customer service.
29 de marzo de 2026
Respuesta de Hellofresh Ireland
Hi Anna
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
The delivery tracking was terrible
The delivery tracking was terrible. I was given a delivery time and then the tracking updated to say it was 4, 3 and zero minutes away. The food arrived 3 hours after the scheduled time. The customer service agent was polite but didn't email as she said she would. The food was good and recipes easy to follow
16 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Catherine,
I’m really sorry for the confusion with the tracking and the delay in your delivery. I understand how frustrating that must have been, and I also apologize that you didn’t receive the follow-up email as promised.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
There is a very good selection of meals…
There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I've also been quite pleased to find that the menu is expansive enough that I still have options for novel meals after such a long time.
23 de octubre de 2025
Respuesta de Hellofresh Ireland
Hi Matthew
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Good fresh food when I need it and…
Good fresh food when I need it and tasty accompaniments
16 de abril de 2026
Respuesta de Hellofresh Ireland
Hi There
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Easy to cook
HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is quick and stress-free.
I love that I get to choose my menus each week from their selection. It’s lovely having meals I actually want to eat without the planning.
Highly recommend if you want fresh food without the hassle!
16 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Claudia
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Ingredients were good quality and…
Ingredients were good quality and carefully selected. Portion size was good. No waste.Recipes were easy to follow. I enjoyed the meals I chose and will use the service again
16 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Maire
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Think it is the fact that I can cook…
Think it is the fact that I can cook meals with directions
18 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Violet,
Thanks so much for your feedback! We're really glad to hear that the step-by-step directions are helping you feel confident cooking your meals, that’s exactly what we aim for.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann
I was tired of my same old boring food
I was tired of my same old boring meals. This way I can experiment a bit and eat good, tasty food. I'm enjoying this new experience. Delivery is excellent, and the driver is friendly and efficient. The quality of food is excellent.
18 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Felicity,
Thank you for your lovely feedback! We're so happy to hear you're enjoying trying new recipes and adding variety to your meals. It’s great to know the delivery experience and quality of ingredients have been excellent too, we’ll be sure to pass on your kind words.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann
Amazing stuff
Amazing stuff! I enjoy cooking with Hello Fresh, all ingredients are fresh and of high quality. Preparation is so easy that I can cook with my kids. I highly recommend it to all busy people who still want to eat homemade dishes.
18 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Magdalena,
Thank you for your amazing feedback! We're thrilled to hear you're enjoying cooking with HelloFresh and that the recipes make it easy and fun to cook with your kids. It’s wonderful to know the freshness and quality of the ingredients are making a difference for you!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann
Takes pressure off
Our experience of HelloFresh has been great. Delicious, easy to prepare meals that have taken the pressure off shopping and meal prep in our home and added some interest to our weekday dinners.
Good quality ingredients and reliable delivery.
19 de febrero de 2026
Respuesta de Hellofresh Ireland
Hi Niamh,
Thank you for your wonderful feedback! We're so happy to hear that HelloFresh has made mealtimes easier and more enjoyable in your home. It’s great to know you’re loving the delicious recipes, quality ingredients, and reliable delivery.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann
Normal menu is okay but the good stuff…
Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer service phone line good but web chat and self reporting for missing incredieients rarely work.
8 de enero de 2026
Respuesta de Hellofresh Ireland
Hi Johan,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with missing ingredients, menu variety, and the online support tools, this isn’t the experience we aim to provide. We truly appreciate you highlighting what’s working well with our phone support, and we’ll make sure your comments are passed on to the relevant teams.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann
SCAM
SCAM – Please be careful when ordering.
They take your card details at the start and advertise a cheaper first box price (for example, €27). However, the website is very confusing. Food selections are pre-chosen at a much higher premium, and a significantly larger amount was taken from my bank account without my permission.
I’m not the only person this has happened to — others I know have experienced the same issue. Customer service may offer a “half-price box” or a partial refund to bring the cost closer to what you originally agreed to pay, which feels like an attempt to stop people from pursuing the full refund for the higher charge.
24 de abril de 2026
Opinión espontánea
Respuesta de Hellofresh Ireland
Hi Jennifer,
Thank you for sharing your feedback. We're really sorry to hear about your experience and understand how frustrating and concerning this must feel. This is certainly not the experience we want for our customers, and we take concerns like this very seriously.
We’d appreciate the opportunity to look into this further and help resolve things for you. If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann
This is a great concept but…….
This is a great concept, the food is high quality, fresh and delivered exactly as advised. Only issue I had was I only had to look at the website and I received a delivery. No “check order” or “pay”. So unfortunately I closed my account so hopefully I won’t receive any more meals.
23 de abril de 2026
Opinión espontánea
Respuesta de Hellofresh Ireland
Hi Rob,
Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the quality and freshness of the meals, as well as the timely delivery. We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
I am really happy with the quality
I am really happy with the quality, options, and delivery service. Taste recipes to be done at home as well.
It would be amazing if I could have great deals, same as I had in the first purchase.
11 de abril de 2026
Respuesta de Hellofresh Ireland
Hi there
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
great to have all the ingredients and…
great to have all the ingredients and the right amounts.
13 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Grace
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Great service overall!
Great service overall!
I can plan meals up to four weeks in advance, which saves a huge amount of time otherwise spent deciding what to cook, walking through shops, and trying to organise everything. It’s also helped us cut down on random spending.
We’ve been using HelloFresh for about six months now, and I still haven’t had to repeat a recipe—the variety is excellent. Whether it’s vegetarian, beef, pork, chicken, or fish, there’s always something for everyone.
The ingredients are consistently fresh, and delivery has been reliable every time. Customer service has also been very helpful whenever we’ve had a question or issue.
The only downside is that while there are great offers for new customers — like 50% off the first box and discounts on the next few, a gift, or free desserts — it would be nice to see some rewards or perks for loyal, long-term customers as well.
19 de septiembre de 2025
Respuesta de Hellofresh Ireland
Hi HS
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Absolutely brilliant and love the fact…
Absolutely brilliant and love the fact there is no waste!
9 de abril de 2026
Respuesta de Hellofresh Ireland
Hi Sheila
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Respuesta de Hellofresh Ireland
Hi Linda
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Respuesta de Hellofresh Ireland
Hi Emma
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.