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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I thought that this was the page for the brilliant UK brand helloSKIN but have realised that this is a totally different brand, nevertheless helloSKINs eye masks are the best I’ve tried!

Valorada con 1 estrellas sobre 5

HelloSkin is an excellent supplier of skin products. But less excellent is the fact that they have no recycling or re-use policy on the substantial plastic containers used for many of their products.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've ordered twice now from HelloSkin On both occasions dispatch and delivery have met and even exceeded my expectations. Also unlike some companies they send tracking numbers so you can t... Ver más

Valorada con 5 estrellas sobre 5

I had the absolute pleasure of visiting HelloSkinClinic in Birmingham and couldn’t have asked for a better experience. The lovely Denie took care of my treatments, and I’m absolutely thrilled w... Ver más

Información sobre la empresa

  1. Clínica dermatológica

Información proporcionada por diversas fuentes externas

What if you could make decisions based on data instead of brand name? Living with a skin condition, you know that all skin types are different. Products that work on your friend, don’t necessarily work on you. The skincare market is a jungle to navigate in - but HelloSkin is changing this! Before a product becomes available on HelloSkin.co.uk, our team of PhD’s research all products and ingredients for scientific evidence in relation to the specific skin condition. If you have a skin condition, you have our full attention. We want to give you the best product recommendations but…. we also need your help. To provide you with the best guidance, we need information on how the specific products work for you. This way we get knowledge on the possible efficacy of the ingredients in the products and are able to help people with similar skin conditions and symptoms as you. Therefore, after your purchase on HelloSkin.co.uk, we will ask you about your condition - and it’s entirely optional to answer. After 30 days we'll follow up to hear about the effect of your product, and that’s it. You will then help us understand what you are living with every single day and at the same time, you’re making a difference for others.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

37 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

This is not helloSKIN

I thought that this was the page for the brilliant UK brand helloSKIN but have realised that this is a totally different brand, nevertheless helloSKINs eye masks are the best I’ve tried!

1 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service

I’m so disappointed! After receiving a free sample of the Helloskin Hydrogel Eye mask (via a different retailer) which I absolutely loved, I decided to order 3 packs for myself, my daughter & daughter in law. Was really looking forward to receiving my order and surprising the girls but despite my attempting to contact Customer Services on numerous occasions to try to track my order and not receiving any communication back, I was totally surprised to receive an email over 2 weeks after ordering to say my order had been cancelled ( not by me) and a refund was on its way. I’ve checked the website and the items are still available to order so I have no idea why my orders been cancelled. So disappointed not to received these amazing eye masks and with the lack of communication. Be aware and prepare yourself for disappointment!

23 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 STARS ⭐️⭐️⭐️⭐️⭐️

I had the absolute pleasure of visiting HelloSkinClinic in Birmingham and couldn’t have asked for a better experience.

The lovely Denie took care of my treatments, and I’m absolutely thrilled with the results. I opted for Botox, under-eye and neck anti-aging treatments, along with a touch of lip filler. I was initially worried about the pain, but Denie applied numbing cream, and I didn’t feel a thing! The results have been truly incredible.

What also stood out was the clinic’s convenient location, stunning decor, and the warm, welcoming staff who greeted me on arrival.

I can’t recommend HelloSkinClinic highly enough!

12 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Levertijd grote grap

Levertijd van 1-2 dagen klopt NIET. Inmiddels al 1,5 week aan het wachten. Contact opgenomen en werd gezegd dat mijn pakket wat vertraging had en er uiterlijk 2 dagen later zou zijn, ik wacht inmiddels nog steeds. Slechte service.

23 de septiembre de 2021
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Hi Amber,
I am so sorry to hear you are not happy with your Nøie experience.
We are experiencing some delays with our international orders due to COVID-19. However, you definitely should not be waiting 1.5 weeks for your parcel.

We really want to make it up to you. Can I ask you to reach out to us again at hello@noie.com and we will arrange a replacement order to be express shipped out to you.

Best regards,
Amanda from Nøie

Valorada con 4 estrellas sobre 5

Have just received an empty box instead…

Further update received my order several days later. So very happy and would recommend to others.

An update on my experience below - they responded in less than half an hour. Have offered a 50% refund and are resending my order and were very apologetic. So have changed my review from poor to average.

Have just received an empty box instead of one with 4 bottles of Aveeno shampoo/bodywash - haven't even had to open the box just picking it up it's clear there is nothing in it - I'm not sure the box would have been able to hold 4 bottles in it. No way of contacting them other than by email. I am now waiting to hear back from them.

19 de junio de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

No plastics policy.

HelloSkin is an excellent supplier of skin products. But less excellent is the fact that they have no recycling or re-use policy on the substantial plastic containers used for many of their products. They cannot control their product suppliers but they could exert influence and ensure that customers know what can be recycled. Currently, this is largely not clear.
NOT GOOD ENOUGH.

26 de octubre de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

We are very sorry to hear that you have found the information provided by email not sufficient enough. We have added now a section about recycling to our Help Centre page: https://helloskin.co.uk/apps/help-center Our products packed in plastic containers or bottles are recyclable and collected by local authorities throughout the UK. Before giving the packaging to the recycling bin, the bottles should be emptied and rinsed. If you have any further questions or comments, please don't hesitate to contact us at contact@helloskin.co.uk.

Valorada con 4 estrellas sobre 5

I have been using Oilatum cream for…

I have been using Oilatum cream for years and HelloSkin have been very reliable suppliers with great prices and fast delivery they are very highly recommended

27 de agosto de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Thanks a lot for taking the time to write a review!

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Very prompt reply to emails . Friendly and approachable staff in customer service dept.

27 de agosto de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Hi Dot, Thank you very much for your kind review. We are very happy to hear that you enjoy our service. Just let us know whenever there is anything else we can do for you in the future.

Valorada con 5 estrellas sobre 5

I was very impressed with HelloSkin

I was very impressed with HelloSkin, their delivery's were very punctual, and their customer service is second to none, I will always use Hello Skin in future

18 de agosto de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Thank you very much for the feedback. Great to hear that you enjoy our service.

Valorada con 5 estrellas sobre 5

Looking to ship Oilatum to Australia....

Looking to ship Oilatum to Australia, HelloSkin came up with the best all round value. Good communication, many thanks.

17 de agosto de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Thank you so much for your review. It is very much appreciated!

Valorada con 5 estrellas sobre 5

Great company with excellent service

Great company with excellent service. Have bought several items from them and they have all been first rate on my sensitive skin.
Will be buying more in the future.

6 de julio de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Thank you so much for the great feedback. We are very pleased to hear that you enjoy our service!

Valorada con 1 estrellas sobre 5

Bad bad company

Ordered 3 of EVY Sunscreen Mouse Kids and they are all out of date within 9 months.

Very unfair

Mukhtar

29 de junio de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Dear Mukhtar, We are very sorry to hear that the 9 months of shelf life are not sufficient for you and can offer you a free return. Please just respond to our email and let us know if there is anything else we can do for you.

Valorada con 5 estrellas sobre 5

👍🏼

Great price. Keeps you updated with the shipping. They securely packed the items for shipping as well. Thank you. 👍🏼

25 de mayo de 2018
Opinión espontánea
Logotipo de HelloSkin

Respuesta de HelloSkin

Thank you very much for leaving a review. Great to hear that you have enjoyed our service!

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