Helloyummy Box Opiniones 

Delivery is far too often. No dietary options. They take payment way before they send out what they send. Payment information is always skewed

Recieved two deliveries now and have been very impressed by what has been sent.

The selection and quality of the items is really great.

I will continue with this subscription and will reccomend to anyone. Great price, great items and fast delivery.

Woo! I love the variety of treats! Gives you so many ideas what to do, buy,snack on, cook, drink and what not! Fantastic! Way to go! Stuff from all over the world in to 1 yum yum box. 😊

Very disappointing! The contents were very basic items I could buy in any supermarket a lot cheaper than the subscription price! Cancelled immediately! Avoid avoid avoid!

I got 2 boxes. As promised I Expected to get £35+ of stuff totalling to £70+ altogether however I added everything up and it's only worth £39.12 from 2 Boxes!!! Absolute waste of money!!!

Tried this place as it looks good trying different snacks. And claiming to be a value of £35 in the box I thought ok I'll try for £15.99.
When the box arrived I had short dated items to be used with a week.
The box contents were no more £13 in value. The items were not what I saw on any of the pre advertised pictures.
It is a complete disaster.
This company is clearly only interested in misleading people and not fulfilling there claims.
I have written proof my box should have £35 of value and I have researched each item individually and it came to £12.97.
I will be contacting trading standards and the advertising watchdog in regards to this as I and I'm sure a number of other people have been misled into subscribing.
I would avoid this place at all costs.
Don't waste hard earned money on false claims and rubbish items.

Apparently £35 plus worth of stuff I think the marketing and advertising is complete lies this shouldn't be allowed I was very disappointed my box was nothing like they show in the ads

£20 box was missing an item (a non alcoholic beer) - when I raised it I was told I'd get a refund... They gave me a £1 refund. Not sure that really cuts it!

I've been wanting to try this company for a while and finally bit the bullet. The T&C's are unnecessarily complicated and the first three delivery dates are, quite frankly, bewildering. The delivery took much longer than expected and although there was a nice selection of goods, two of the items (both crisps) were in crumbs due to poor packaging and the little snack/protein bars were also squashed. Everything was still edible but damaged enough that if you bought from a shop you would be returning and asking for a refund. Unfortunately all but three of the items I can easily find in my very basic rural island shop so the main reason for signing up was negated. I decided to cancel my subscription the next morning but by then it was too late and the next payment had already been taken and the next box shipped. I'd literally taken receipt of the first box the day before. I contacted the company immediately and asked for a cancellation and refund, explaining my reasoning and dissatisfaction with both delivery and content. The response was swift and in a practised tone of the email from Betsy confirmation of my subscription was there but they were keeping my money and hoped I would enjoy the contents of what I expect to be another disappointing and delayed delivery of their product. I would avoid this company and just make more of an effort to explore your local shops as all of my box bar a few bits can be found there. And also unlikely to be damaged which Betsy neglected to apologise for in her very professional and experienced response.

At Betsy's request I am updating my review to confirm that a partial refund of £4 was issued for the four damaged items. I can also confirm that the second, unwanted, box was delivered much quicker that the original but, again, had damaged items in it. This time it was the packet of standard Jacob's Crackers and the cracker bites package. Overall the selection was good and nicely varied but nothing you can't find in your local supermarket (seriously, I live on an island at the back of beyond and all but one item this time are readily available to me) so I can say with confidence I've tried them but they aren't a company I would return to.

I have actually not received a box yet but excellent customer service so wanted to leave this as a review.

Royal Mail delivered my parcel to a wrong address and I couldn't find it. I contacted the customer service and received a refund immediately. I asked if I could have a new discount code to try the May box instead and again, they immediately placed a new order with the discount.

I hope not to have any delivery issues in the future but if I do, I now know that they will respond promptly and take me serious.

Thank you so much and I'm looking forward to my first box.

A box not worth £6.99.

Salted peas, mentos, paprika broad beans, ricotta crackers!!

Really, not unique or nice.

I have had this on subscription for quite a while now; however, I have recently cancelled. When we started getting it, we got interesting cooking ingredients, like lovely apple cider vinegar and various vegan things that we had not tried before, but lately, the boxes just come full of crisps and sweets. I think it was great value to start with, but has really gone downhill.

Have had this subscription for over a year and I have definitely noticed shrinkflation. The boxes have got smaller and smaller and now have less value for money. They tend to be aligned with the same brands all the time. I am not happy with all the non alcoholic drinks and soft drinks with artificial sweeteners and bags of sweeties and too many unusual hot sauce condiments. In the beginning, the boxes had high value items like chewable vitamins. Now, I just feel like I am being ripped off. It's a shame, as I enjoyed the surprise element.

Signed up for this box to give it a trial, I wasn't really impressed with this, so I wanted to cancel. Used the website to navigate me to cancel, which told me to email to cancel. So I emailed and cancelled which was fine, until Hello Yummy continued to attempt taking the payments (good thing I don't keep money in my main account). I got back in contact and near enough a week later I got a response saying it was cancelled and I could do this on the website which is completely false, as when I wanted to cancel the website told me to email for cancellation. Seems to be conflicting information with the website and the agents and no help with cancelling.

Update: I never logged into my account once I initially cancelled on the 14th, I had to get in contact a second time om the 17th to ensure this was cancelled as I was told on the 14th it was after I kept seeing bank ststements showing attempted payments, I never accessed the account until the 17th when I was advised that I could cancel on the website which you have now stated this only came onto the website on the 20th well after I asked to cancel.

I love my Helloyummy boxes! I hardly ever leave reviews but they deserve a better rating so thought I’d chime in.

I’ve had 4 boxes so far and each one I’ve been very happy with. Unlike other similar companies, I’ve not had any issues with deliveries, missing or misleading products. The products are always of high quality and well thought out, rarely is there something I wouldn’t have (minus the odd alcoholic drink or gelatin thing).

It’s my little surprise gift to myself each month :)

Ps. Anyone complaining about their customer service, subscription/cancellation just didn’t bother reading their website. Betsy has been a star!

I received a discounted trial, so I thought why not try something new. Unfortunately, I am not impressed. The items just seemed random, and I had duplicates and I'm not gonna lie the options just seemed like stuff nobody likes so they've shoved it in a box to market is as something new to try!

Non-existent customer service. After receiving an incomplete and thoroughly disappointing first box, I tried to cancel my subscription which is impossible to do online. I sent an email, as instructed, on 9/4 cancelling my subscription. No reply. On 11/4 I received an email thanking me for ordering a second box for which I would be billed £15.99. I have sent further emails (there is no other way of contacting this company) and they are just being ignored. I assume this is a scam.
It is now 13/4 and I have still received no reply.

Had an offer of just paying delivery to try these boxes on a rolling monthly subscription.
Paid delivery and tried cancelling straight away after due to financial circumstances.
I’ve had an email back saying
“ Hi there :wave:

Thanks so much for getting in touch!

:yellow_heart: Please note: Our support team is currently out of office from 8th–12th April. We’ve safely received your message, and replies will resume from Monday 13th April. Thanks so much for your patience!

We kindly ask that you only send one message, as multiple emails can slow things down for everyone. We will get back to you as soon as we can

A few quick pointers that may help in the meantime:

:pretzel: Changing your delivery address?
Please include your order number and the new address. If your box hasn’t been dispatched yet, we may be able to update it manually.

:pretzel: Skipping, pausing or cancelling your subscription?
The cut-off for changes is midnight on the 24th of the month. We’ll get back to you as soon as possible.

:pretzel: Just want to tell us how much you love the boxes?
Go for it :slightly_smiling_face: We love fan mail!

You might also find what you’re looking for in our FAQs, so it’s worth having a quick look. Rest assured, we’ll get back to you and resolve your query as soon as we can. Thanks so much for your patience and understanding.
Talk soon!”

This isn’t very helpful.

Update

After my initial review, the company responded and confirmed that my subscription has now been cancelled and no further payments will be taken, which I appreciate.

Everything has now been resolved properly, and I’m satisfied that the cancellation has been handled correctly.

My initial concern was mainly around the delay in receiving a clear response when I first reached out to cancel, which caused some uncertainty at the time. I also have not received my first box at that point, so I not currently able to assess the product itself.
Overall, while the experience felt a bit stressful at the start, the outcome has been fair and everything is now sorted.
Kind regards
Charlotte.

Cancelling is a nightmare. Tried to take money all month and instead of cancelling when they couldn't. They just kept trying. They took 9.99 yesterday and tried to take 15.99 after I sent an email to cancel. I asked for my 9.99 to be refunded that I don't want the box but was meet with refusal and excuses. I don't want the March box. I want my money to be refunded.Be aware. I DON'T CARE ABOUT THE EXCUSES OF YOU SCAMMING MY MONEY. I DIDN'T AGREE WITH NOTHING YOU KEEP TRYING TO TAKE MY MONEY ALL MONTH AND AFTER TAKING 9.99 ON THE 31ST OF MARCH YOU TRIED AGAIN THIS TIME FOR 15.99. GIVE MY MONEY I DON'T WANT NO BOX THEY ARE RUBBISH AS I TOLD YOU WHEN I TRIED TO CANCEL.

Started our subscription in November after trying other boxes from different suppliers. Found the items to be excellent and a great choice. Would certainly recommend them to anybody.