I have given them 3 as I love the table but the matching bench has warped resulting in a wobble which means it is not stable. Despite contacting them initially on 3rd December 25 and several times... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great quality products at reasonable prices and great customer service throughout. Very happy with our order of reclaimed wood dining table, bench and scandi chairs. All well crafted, delivered on tim... Ver más
La empresa ha respondido
Our whole interaction with this company from start to finish was absolutely outstanding! We chose the beauty and simplicity of the mango wood collection but also chose because of the company’s ethos.... Ver más
La empresa ha respondido
I’ve used Hemming and Wills a few times now, after first purchasing a reclaimed wood kitchen table and bench from them a couple of years ago. I’m forever getting compliments on the table and people al... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Hemming & Wills. We believe you shouldn’t have to compromise on style or quality to create a home that feels truly yours. We design and curate contemporary furniture, made from natural materials, chosen for lasting comfort and durability. We stand against fast furniture and passing trends, creating pieces made to stay. From FSC-certified and reclaimed wood ranges to thoughtfully balanced designs that grow more meaningful over time, sustainability and responsible sourcing are how we work. And while we care deeply about what we make, we care just as much about how it reaches you. From first browse to final delivery, we aim to make the experience personal and genuinely helpful, a difference our customers notice, and reflect in their reviews every day.
Información de contacto
Colony, One Silk Street, M4 6LZ, Manchester, Reino Unido
- 0330 133 1233
- care@hemmingandwills.co.uk
- hemmingandwills.co.uk
4,4
Excelente
221 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
On time and friendly delivery
25 de abril de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Michelle, thanks so much for the great feedback - we're so pleased to know your delivery arrived on time and the team were friendly! We will pass on your lovely comments to the team!
If you need any assistance in the near future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Great product
Great product, was kept informed of delivery times, care was taken with assembly in my property and aftercare has been amazing.
31 de enero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Emma, thanks so much for the great feedback! We're so pleased to hear that you're happy with the product, delivery service and aftercare too!
If you need any further assistance in the near future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
New Dining Sofa Bench Seat
Love our new dining sofa bench seat. Service was great throughout.
27 de marzo de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Thanks so much for the lovely feedback, we're delighted to hear this!
If you need any assistance in the near future, please don't hesitate to get in touch, the team will gladly help!
Best wishes,
Danielle @H&W
We love our table and bench
We love our table and bench! Thanks so much :)
23 de febrero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Saskia, we're so delighted to hear this! Thanks for the lovely feedback!
If you need any assistance in the near future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Placed the order with hemming and wills…
Placed the order with hemming and wills just before Christmas. We weren’t sure if the product will arrive before Christmas but it was delivered in time and the product was exactly what we were expecting ! Although we didn’t receive any information for the exact delivery date, luckily someone was at home to receive it and the delivery team helped set it up in no time
1 de diciembre de 2022
Opinión espontánea
Respuesta de Hemming & Wills
Thank you for taking the time to leave your review. Sorry we slipped up on communication regards the delivery. Something we will look into to understand how things got missed.
Its great to get your feedback on the product. Happy we could accommodate the pre Xmas delivery.
If you need any assistance in the future, please don't hesitate to get in touch!
Best wishes,
Gary @H&W
Table and bench are gorgeous
Table and bench are gorgeous. Really well made and short delivery time. Would definitely recommend, thank you.
30 de marzo de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Isla,
What a great review! Thanks so much! We're so glad you're delighted with your purchase! And pleased to hear the delivery quick!
If you need any assistance in the future, please don't hesitate to get in touch.
Best wishes,
Gary @H&W
Amazing delivery service from both guys…
Amazing delivery service from both guys delivered a heavy oak table
Thank you
Maria H
24 de marzo de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Maria
Thank you for taking the time to leave your review. Its great to get feedback that the delivery team did a great job. Ill make sure this feedback is passed to the them and management.
If you need any assistance in the near future, please don't hesitate to get in touch.
Best wishes,
Gary @H&W
Terrible, slow customer service
Items arrived in a timely manner and looked great (table and bench seat). Since then a very large and deep crack appeared on the bench and I raised this with customer services. The quality isn’t that great, the seat has hardly been used since it arrived so it’s not a usage issue whatsoever, more like the item itself is designed in such a way that causes the crack. Various back and fourth emails have since occurred and promised a few days ago to arrange a visit. Have had to chase yet again to just try and get the items fixed. I’m only asking to have a useable seat!
19 de abril de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Thank you for taking the time to speak to me earlier. Again i would like to apologise for the experience you have had to date but i want to assure you i will do all i can to get this issue resolved for you as soon as possible.
I agree with you, we haven't been as proactive as we could have been and i'm disappointed you've had to chase us to get updates. Being more proactive, responding quicker and managing expectations better would have resulted in a better experience. I've taken onboard your feedback. I will share it with the team to ensure we provide a better service in the future.
As per my email, I have spoken to the workshop, they will arrange for a courier to deliver the replacement timber for your bench next week. I hope today if nothing else we’ve been able to move closer to a resolution and we will do all we can to get a replacement to you ASAP.
Best wishes
Gary H&W
I spent days researching tables and…
I spent days researching tables and benches. To the point where I was bombarded with bench sponsored links. I kept landing on this page because they had the choice of dimensions to choose from. I finally made my purchase and I hadn’t ordered the correct size of bench so they contacted me to check. Great customer service. They were also very accommodating with delivery. Then it arrived!! Two angels dressed as delivering drivers brought in my table and put it together. That literally saved my marriage. Anyway, if you’re actually still reading this review, the table looks phenomenal. I’m just delighted. Exactly what I was after. Thank you for a great experience.
17 de abril de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Clare, wow what a wonderful review to receive, thanks so much! We're so delighted to know how happy you are with the service and products, it means a lot!
If you need any assistance in the near future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Customer experience was great!
Customer experience was great - we changed our minds on the table size after ordering and it was all sorted out with no fuss. Delivery was on time and fast and efficient. Table is great!
21 de febrero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
HI Ian, thanks so much for your lovely feedback, we're so pleased to hear that you are happy with our service and products. If you need any assistance in the future, please don't hesitate to get in touch, the team will gladly help.
Best wishes,
Danielle @H&W
Great product and service
Saw the reclaimed dining table with astral base and bench on the website. We liked the look of it but wondered if it would be the same in reality. Given we could return it if we weren't happy, we ordered. No need to send it back as we love it - both the quality and look. Delivery was really good too. Would definitely buy from Hemming & Wills again.
31 de enero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Marco, thanks so much for your honest feedback, we're so glad you're happy with your new table and bench! And we're very pleased to hear you're happy with the delivery service too!
If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help!
Best wishes,
Danielle @H&W
We have purchased the most beautiful…
We have purchased the most beautiful dining set and bar stools from Hemming and Wills. As many others, I was hesitant without seeing the furniture in person prior, but the service has been impeccable and the quality of the products are beautiful.
We will definitely always keep them in mind for future purchases <3
25 de marzo de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Jacqui,
Thanks so much for your wonderful feedback on our products and service! It really means a lot! We look forward to hearing from you again in the near future!
If you need any further assistance in the meantime, please don't hesitate to get in touch, the team will gladly help!
Best wishes,
Danielle @H&W
Table arrived as described
Table arrived as described, on time. Team were friendly and helpful.
24 de marzo de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Thanks for the great feedback Robert, it's really appreciated!
We're so glad to hear you're happy with the product and service!
If you need any assistance in the future, please do get in touch, the team will gladly help!
Best wishes,
Danielle @H&W
Excellent Customer Service
We placed an order for a reclaimed wood table and bench and are absolutely delighted with our furniture. The craftsmanship is of very high quality! Customer services were very supportive, friendly and efficient throughout the whole process, answering our queries prior to placing the order, during the order and with aftercare. They even emailed us to clarify the style and finish of the table and bench legs to ensure a more coherent set. We love to support a supplier that's local to the UK and this business well and truly delivered.
17 de enero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Amazing feedback Linh, thanks so much!
We're so delighted that you're happy with the product and service. If you need any assistance in the near future, you know where we are! The team will be more than happy to help!
Have a great weekend!
Best wishes,
Danielle @H&W
We are delighted with our purchase
We are delighted with our purchase. We have been kept inform every step of the way from when our table is arriving, to being contacted by the delivery service themselves. The delivery went smoothly with upmost care taken.
26 de enero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Hi Chris,
What a wonderful review! Thanks so much! We're so glad you're delighted with your purchase! And pleased to hear the delivery was smooth and efficient!
If you need any assistance in the near future, please don't hesitate to get in touch.
Best wishes,
Danielle @H&W
Awesome company to do business with!
Easy process from start to finish. Staff are very friendly and nothing is too much trouble, they do exactly what they say they will do.
Table and bench are excellent quality and were delivered and assembled with care by the delivery team.
Highly recommend 😊
7 de marzo de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Thanks so much for your lovely feedback Cat - it really does mean a lot! So glad you're happy! If you need any assistance in the near future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Ordered a table
Ordered a table, really good quality and very happy with the order. Delivery men put it all together for us and were very friendly.
1 de diciembre de 2022
Opinión espontánea
Respuesta de Hemming & Wills
Hi Robert, thanks so much for the wonderful feedback, we're delighted you're happy with the products and with the delivery service!
If you need any assistance in future, please don't hesitate to get in touch.
Best wishes,
Danielle @H&W
High quality custom dining table and customer service
I ordered a custom dining table and everything was perfect - sales advice, customer service when I needed to make a change to my order, delivery and quality of the product. I would definitely recommend! Thank you H&W
15 de noviembre de 2022
Opinión espontánea
Respuesta de Hemming & Wills
Hi Dominique, we're so delighted to see this! Thanks so much for your feedback, as a small business, it really means a lot.
If you need any assistance in future, please don't hesitate to get in touch.
Best wishes,
Danielle H&W
We love our table
We love our table, and the matching bench we got with it. Beautifully made, and looks great.
23 de febrero de 2023
Opinión espontánea
Respuesta de Hemming & Wills
Thanks for the fantastic review Nick!
We're over the moon that you're happy with your table and bench!
If you need any assistance in the future, please don't hesitate to get in touch, the team will gladly help!
Best wishes,
Danielle @H&W
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.