I read with amazement that there are any clients leaving this company 5 star reviews? Our experience over the past year, with their Perth office, has been like dealing with an illiterate non caring ba... Ver más
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Consulta las opiniones de los clientes
Hendercare provide gardening for my father. In a short period he has had 3 gardeners. The first 2 were great but unfortunately only came twice with a long period of time between when my dad had no gar... Ver más
La empresa ha respondido
I am very pleased to have the household help from Deniz each fortnight through Hendercare. Since she began early in 2021, I have found her to be punctual, polite, cheerful, willing, helpful and th... Ver más
La empresa ha respondido
It is not appreciated when I am called to let Hendercare know what time my carer has arrived and how many hours they are booked in for that particular day. This happens too many times and intrudes o... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At HenderCare, we provide support to older people and those with a disability. We provide services to people of all ages and are able to deliver services on either a short or long-term basis. As a Registered NDIS Provider and an Approved Home Care Package Provider, we create bespoke solutions to suit the needs of our customers. We have experienced teams across South Australia, Victoria, Western Australia, New South Wales, the Australian Capital Territory, Tasmania and Queensland ready to support you 24 hours a day, 7 days a week - we never close.
Información de contacto
LEVEL 3 81 FLINDERS ST, 5000, ADELAIDE, Australia
- 1300764433
- hello@hendercare.com.au
- hendercare.com.au
2,7
Malo
92 opiniones
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Just an odd situation where a service…
Just an odd situation where a service provider could not keep an appointment and Im not sure whether that person will return and continue helping me.
17 de agosto de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Philip, thank you for this four-star review. We would like to know more about the experience you are referring to above. Was this something that you have experienced with HenderCare or another service provider? If you can please provide more details to quality@hendercare.com.au, a member of our team will look into this for you.
I AM COMPLETELY SATISFIED
17 de junio de 2021
Respuesta de hendercare.com.au
Hi Gregory, thank you for the star review. We are delighted to hear such positive feedback :)
Do not expect to be told if your Assistant is unable to attend.....!
Hendercare frequently forgets to inform me when my Assistant can not attend.
They also fail to offer another person in their place, leaving me without help.
Hendercare provide excellent staff to assist you, but their communication between that staff member and attendance is very poor and often non-existent.
I have been a Customer with HenderCare for over 20 years and only stay with them due to the quality of Staff that they employ.
I
17 de junio de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Natalie, thank you for providing this feedback. Could you please email your feedback to quality@hendercare.com.au so we can look into this further. We can then be sure we are speaking with the right person and get back to you personally, Thank you.
Very pleased
I have been with hendercare for almost a year and after a few hiccups at the start have been very pleased with service given
18 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Shirley, thank you for the 5 star review! If there is anything HenderCare can improve on please do not hesitate to email quality@hendercare.com.au
We have lost our helper again and nil…
We have lost our helper again and nil has been done to offer a replacement
Our requests to get additional cleaning help in the ceiling with fans and high 10 foot ceilings was agreed to, but in nearly 12 months nil has been done and no one has come or rung - our calls and messages are not returned - a very frustrating service to deal with
17 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Warren, we are sorry to hear that your experience has not been positive. We would like to look into this for you. Can you please email us with further details to quality@hendercare.com.au. For work health and safety, there are some height restrictions in place for our field workers but this is something that should have been discussed with you early on. We strongly believe in continuous improvement and would like to investigate your concerns. Thank you.
The young man who comes to help with…
The young man who comes to help with the garden is just wonderful. The only problems arise in the relaying of messages etc to and from him to us and vice versa. Please treat him well - I would be very disappointed if he left because sometimes he feels that he just isnt heard.
14 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Beverley, Thank you for the review, we are delighted to hear you are happy with the worker that assists with gardening. If you would like to formally let HenderCare know of any improvements we can make please do not hesitate to email quality@hendercare.com.au. We would hate to lose such great team members and are continually looking into ways we can improve our services.
good interaction as required
13 de mayo de 2021
Respuesta de hendercare.com.au
Hi Ilario, thank you for the 5 star rating! If there is anything HenderCare can improve on please do not hesitate to email quality@hendercare.com.au
Adhoc gardening services
Hendercare provide gardening for my father. In a short period he has had 3 gardeners. The first 2 were great but unfortunately only came twice with a long period of time between when my dad had no gardener and no explanation about why they were no longer coming. After briefing the most recent gardener (who arrived late and I'd taken time off work to show him what my father wanted done) he promised to phone me to organise when he'd next come. This did not happen and he did not complete the 3 hours work which he promised to do. It appears that Hendercare have difficulty getting gardeners and keeping gardeners. Perhaps this is the case with all providers but Hendercare should communicate this to me.
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Thank you for taking the time to provide us with this feedback. We don't like to hear that on this occasion, we have been unable to find a regular gardener for your father. We would like to look into this for you. If you can please provide details about your experience and your father's name to quality@hendercare.com.au, our team can speak with our rosterers in the relevant state to see what can be done. We are always looking for ways to improve and we always want to deliver a reliable service. Thank you.
Our gardener Graham has been excellent.
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Frank, thank you for the 5 stars! We are delighted to hear how happy you are with Grahams services :)
I have gardening assistance (not…
I have gardening assistance (not mowing) The young man who comes is polite, hard-working & has excellent knowledge about plants, In a very short time he has rescued my courtyard garden by doing things I am no longer able to do I very much appreciate the service that Hender Care is providing to me
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Caroline, thank you for the 5 star rating! Our home and garden maintenance team do a wonderful job in supporting our service recipients :)
Hi my name is Diane and I am extremely…
Hi my name is Diane and I am extremely happy with the services that I receive from Hendercare and I thank you very much for providing such great support
13 de mayo de 2021
Respuesta de hendercare.com.au
Hi Diane, thank you for such a great rating! We are so pleased to hear you are happy with our support :)
We are pleased to let you know that we…
We are pleased to let you know that we are exceedingly pleased with Derek whos is doing the garden. He does a wonderful job. Thank you very much.
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Glen, thank you for the 5 star rating! We have an excellent home and garden maintenance team and are happy to hear you are pleased with the services provided :)
Very happy with all dealings with…
Very happy with all dealings with Hendercare. Very helpful staff and prompt attention to enquiries.
Very happy with care workers.
Costs are very competitive.
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Peter, thank you for taking the time to review us and give us 5 stars. We are delighted to hear such positive feedback :)
Gardener has a long way to come to my…
Gardener has a long way to come to my place and I am never sure what time he will arrive. He takes a long time to mow. I am looking forward to him Whipper Snipping for me when he can fit it in.
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Imelda, thank you for providing this feedback. Your gardener should arrive at the time agreed between yourself and your Service Delivery & Rostering officer. If you can please email us at quality@hendercare.com.au, we would like to look into this for you. Thank you.
very pleased
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Nancy, thank you for the 5 star review! If we can do anything to further improve, please do not hesitate to let us know. Thank you :)
Respuesta de hendercare.com.au
Hi Barbara, Thank you for the kind review. If there is anything we can improve on please email quality@hendercare.com.au
Respuesta de hendercare.com.au
Hi Barry, thank you for the 5 star review! If you would like to provide more feedback please email quality@hendercare.com.au :)
Our cleaner
Our cleaner, Arlene, is thoughtful, energetic, thorough and simply an all- round decent person doing a great job
13 de mayo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi James, thank you for this feedback. We are glad to hear Arlene is doing a such a great job :)
Hello This is Jane
Hello This is Jane
I am Doreen daughter and I am writing to say how pleased I am with Hendercare. My 86 mother is in slight decline and wishes to stay in her own home 3 hours drive away from my home.Mums garden although the love of her life has become a challenge to maintain. Luke is the most polite friendly and fantastic help to her on her property. I cannot recommend this service highly enough.
Many Thanks Hendercare.
15 de abril de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi Jane, thank you for giving us this five star review. We are delighted that you are happy with the services being provided for Doreen. :)
Communication needs work
28 de marzo de 2021
Respuesta de hendercare.com.au
Hi Gina, thank you for taking the time to provide this feedback. We would like to contact you to discuss how we can improve our services further. If you are able to please email quality@hendercare.com.au with more information about the specifics that led to this review, it would be greatly appreciated. Thank you.
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