I read with amazement that there are any clients leaving this company 5 star reviews? Our experience over the past year, with their Perth office, has been like dealing with an illiterate non caring ba... Ver más
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Consulta las opiniones de los clientes
Hendercare provide gardening for my father. In a short period he has had 3 gardeners. The first 2 were great but unfortunately only came twice with a long period of time between when my dad had no gar... Ver más
La empresa ha respondido
I am very pleased to have the household help from Deniz each fortnight through Hendercare. Since she began early in 2021, I have found her to be punctual, polite, cheerful, willing, helpful and th... Ver más
La empresa ha respondido
It is not appreciated when I am called to let Hendercare know what time my carer has arrived and how many hours they are booked in for that particular day. This happens too many times and intrudes o... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At HenderCare, we provide support to older people and those with a disability. We provide services to people of all ages and are able to deliver services on either a short or long-term basis. As a Registered NDIS Provider and an Approved Home Care Package Provider, we create bespoke solutions to suit the needs of our customers. We have experienced teams across South Australia, Victoria, Western Australia, New South Wales, the Australian Capital Territory, Tasmania and Queensland ready to support you 24 hours a day, 7 days a week - we never close.
Información de contacto
LEVEL 3 81 FLINDERS ST, 5000, ADELAIDE, Australia
- 1300764433
- hello@hendercare.com.au
- hendercare.com.au
2,7
Malo
92 opiniones
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I am extremely happy with my current…
I am extremely happy with my current provider.
He lives close by and is always punctual and polite with everything he does.
The only concern i have is the appointments date/time given to me sometimes do not coincide with the provider. Can I suggest that when a booking is made that you email both parties so that in future there can be no misunderstanding in future. Otherwise all is fine.
17 de marzo de 2021
Respuesta de hendercare.com.au
Thank you for this review and for taking the time to provide us with this feedback. We are always looking for ways to improve on our service and will be recording and reviewing your feedback as a part of our continuous improvement process. If you have any other suggestions, you are always welcome to provide this to us by emailing quality@hendercare.com.au. Thank you again.
Feel that we need some communication as…
Feel that we need some communication as to how we are managing with your employees
17 de marzo de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Thank you for this feedback. At HenderCare, we take all feedback on board and will be recording and reviewing this in line with our continuous improvement process. If you have more detail that you would like to provide us regarding your rating, please email quality@hendercare.com.au so a member of our team can look into this for you. Thank you.
Poor communication
The carers are lovely, and provide a good range of services. The coordinators do not communicate. This has been a continuing problem with no resolution. Due to very poor communication I can not recommend Hendercare.
18 de enero de 2021
Opinión espontánea
Respuesta de hendercare.com.au
Hi James, we are glad to hear that you have been happy with our carers and range of services but are disappointed to hear that you have had trouble with our Coordination team. Are you able to please email quality@hendercare.com.au with some further details about your experience so we can look into this for you? We want to make sure all aspects of your service with us meet your expectations. Thank you.
Happy with Hendercare
I am very Happy with Hendercare although I have only been with you for a short time you have been so helpful and have meet all my needs todate
19 de diciembre de 2020
Opinión espontánea
Respuesta de hendercare.com.au
Thank you for this lovely review Barbara. We are very happy to hear that we are meeting your needs.
Needing personal care can be difficult
Needing personal care can be difficult, and embarrassing in my instance. Hendercare fully understand this, and provide a highly dedicated, trained professional employee for this role. Also lawn and garden care is provided by fully endoursed Hourtacoul employee. I highly recommend Hendercare for services required .
18 de diciembre de 2020
Opinión espontánea
Respuesta de hendercare.com.au
Thank you so much for this feedback. We are happy to hear that our team members are being respectful and dedicated in the service that they are providing. :)
A huge thank you to Monique
A huge thank you to Monique who arranges our disabled daughter’s carers. Very pretty professional and particularly helpful. You are so lucky to have people like Monique who genuinely care for their clients. Think you so much!
18 de diciembre de 2020
Opinión espontánea
Respuesta de hendercare.com.au
Thank you for this review. We are really glad to hear that our team member is providing a quality and helpful service. Please let us know if there is anything we can ever do to improve our services further. :)
Very happy with current care provider…
Very happy with Hendercare’s current care provider, well organised and caring lady. I look after my uncle’s interest, he is 95, I feel at times I could use more feedback from the Hendercare Office. There have been occasions in past where care staff have been changed without notification. I receive monthly spreadsheet showing monthly charges, which is good as I live in WA and my uncle is in NSW. It is therefore very important to me to be kept up to date with everything to do with my uncle’s care.
18 de diciembre de 2020
Opinión espontánea
Workers are good but have had some…
Workers are good but have had some difficulty with timing, and workers
haven't always shown up when expected
14 de diciembre de 2020
Opinión espontánea
Respuesta de hendercare.com.au
Thank you for this review. We apologise if on occasion our field workers have not shown up when expected. So we can look into this further for you, are you able to please email quality@hendercare.com.au with more details about your experience? We are always aiming to improve and your feedback will help us do this :)
Hender Care is a fantastic business
Hender Care is a fantastic business, they have been helping my grandmother over the last year. The registered nurses are professional, and great at what they do. I just wanted to say THANK YOU! Really tough times right now, but you have been such a great support.
15 de septiembre de 2020
Opinión espontánea
Respuesta de hendercare.com.au
Thank you so much for this wonderful feedback Jenna-Maria. We are delighted that we have been able to assist your grandmother during this very challenging 2020. Please reach out if we can do anything further to support her.
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