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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Product as described. Beautfully presented arrived on time. Secure packaging Excellent quality very impressed thank you very much Anne Mellstrom

Valorada con 5 estrellas sobre 5

Excellent customer service.. arrived within 24 hours and an absolutely gorgeous ring. I haven’t taken it off yet! Great value for money, I have seen similar rings at a much higher price. I would defin... Ver más

Valorada con 5 estrellas sobre 5

Excellent experience. Received quickly. I bought cufflinks, made from genuine Spitfire parts, for a birthday present. They are beautifully made and the recipient was delighted with them. I chose th... Ver más

Valorada con 5 estrellas sobre 5

I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador de joyas
  2. Tienda de accesorios de moda
  3. Joyería

Escrito por la empresa

We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

626 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Much Nicer Than Expected

This item was much nicer than the pictures and was shipped very quickly. Thank you for your great service and wonderful item!

14 de abril de 2026
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Respuesta de hepburnandhughes.com

Thanks so much for your review - we're glad you're happy!
Zoe & Louise

Valorada con 5 estrellas sobre 5

Excellent product.

Excellent product.

1 de abril de 2026
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Respuesta de hepburnandhughes.com

Thank you! We're glad you like the pendant.
Zoe & Louise

Valorada con 5 estrellas sobre 5

Excellent service

I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processed very quickly.

13 de marzo de 2026
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Respuesta de hepburnandhughes.com

Hi Janet. We're so glad you like your ring and were happy with the service.
Zoe & Louise

Valorada con 5 estrellas sobre 5

Replacement chain

Great as usual good quality chain at a reasonable price. Well packaged and a prompt delivery keep up the great work love your products as do my wife and daughter.

13 de marzo de 2026
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Respuesta de hepburnandhughes.com

This is great to hear Mark, we're glad you and your family like our products!
Zoe & Louise

Valorada con 5 estrellas sobre 5

Beautifully presented

Beautifully presented
Arrived on time and came with a certificate of authenticity and a gift box
Very happy.

8 de marzo de 2026
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Respuesta de hepburnandhughes.com

Hi Chris
Many thanks for taking the time to leave a review. We're glad you're happy.
Zoe & Louise

Valorada con 1 estrellas sobre 5

Really poor service

Really poor service - the price offered at checkout kept jumping up vs an e-mail offer I was sent the night before, no one answered the phone numbers provided and no one replied to the e-mail I sent after placing my order at the (now) higher price, which I had to do as this was a gift. Clearly they are using some kind of dynamic pricing algorithm and that feels exploitative.

10 de marzo de 2026
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Respuesta de hepburnandhughes.com

Hi Chris. Sorry you had difficulty ordering. We don't have a dynamic pricing model - it's all done manually, so it maybe that a voucher code had expired. I'll send you an email now to see if we can resolve the problem. Best wishes. Zoe & Louise

Valorada con 4 estrellas sobre 5

Beautiful piece of jewellery and…

Beautiful piece of jewellery and delivered on time, the packaging could have been better as I had to find my own nice bag to put the small box and separate certificate and cloth cleaner in, I feel for the price a simple but nice velvety bag or something could have been provided rather than the cardboard delivery box, but recipient very happy! Will order from here again,

17 de febrero de 2026
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Respuesta de hepburnandhughes.com

Hi there, sorry you were unsatisfied with the packaging, but we are pleased your friend was delighted! Hopefully we will see you in our store again soon.

For added pizzazz, we offer gift wrap as an upgrade, to make that gift extra special.

Best wishes
Louise & Zoe

Valorada con 5 estrellas sobre 5

Returning customer

As a very happy returning customer, I rate H&H 5 stars. Great products, great service and super nice people to deal with.

14 de febrero de 2026
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Respuesta de hepburnandhughes.com

Hi Mark, thanks for the lovely feedback. It was great to hear that you were happy with your recent order too!
Best wishes
Zoe & Louise

Valorada con 5 estrellas sobre 5

My item came on time

My item came on time, which is getting rarer from online orders

I was pleased with the packaging, the item I ordered was as expected and it looks great

Very happy

14 de febrero de 2026
Valorada con 5 estrellas sobre 5

Excellent service and beautiful pendant

The website was very easy to use, self/explanatory, with excellent pictures. I liked that they showed a model wearing the pendant I was considering, so I could judge the size of it. Communication was timely and shipping to Canada was surprisingly fast.

9 de febrero de 2026
Valorada con 5 estrellas sobre 5

The Perfect Items

As always the items I bought were superb, and they arrived swiftly and well packaged, I can highly recommend Hepburn & Hughes

7 de diciembre de 2025

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