Great how-to videos and advice on using the Aiiro non-lethal spray. My wife really appreciates the non-lethal yet effective deterrence factor she can carry on her person. I feel much better when she t... Ver más
La empresa ha respondido

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Great how-to videos and advice on using the Aiiro non-lethal spray. My wife really appreciates the non-lethal yet effective deterrence factor she can carry on her person. I feel much better when she t... Ver más
La empresa ha respondido
Superior Non-Lethal Devices, Awesome Communication & Customer Service as always! My Self Defense Students and I thank you fir helping make 2026 a more secure year for all of us. Stay safe, Mike Hayas... Ver más
I have both the pepperball launcher and the AIRO pepper spray launcher. I would say make sure to get several practice cartridges for each as neither unit fires straight at aiming point, they are both... Ver más
La empresa ha respondido
We purchased the AIIROP pepper gel weapon and tested it using the trainer cartridges. The unit fired, however, of the four trainers deployed (two cartridges provided with the unit plus two additiona... Ver más
La empresa ha respondido
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
Estados Unidos
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
You folks never answer phone calls or return calls. Furthermore, I purchased a Boltaron Holster (order #16081) on 10/20/25 $49.95. A week later this same holster is 15% less $42.46 I requested $7.49 difference be put back onto Visa card ending with 7452. Received zero response from support.

Respuesta de HERO Defense Systems LLC
Customer service is above and beyond for their great products. Thank You!

Respuesta de HERO Defense Systems LLC
Good, compact products. The company seems responsive and knowledgeable. The emails are educational. I like their products.

Respuesta de HERO Defense Systems LLC
Awesome response time and helpful advice from Violet.
Definitely knows her stuff about the products they sell.👍🏻

Respuesta de HERO Defense Systems LLC
It’s a good/great non- lethal product, if you’re not interested in deadly force and it will do the job.

Respuesta de HERO Defense Systems LLC
I purchased the combo about 4 years ago, the Hero2020 and the Aiiro. They came in a nice case for storage which I use for extra cartiridges. Fortunately, I have never had to deploy either of them. I carry the Aiiro in my purse and the gun in my tote bag that is always with me. The other evening walking out of my office I heard some noise and reached in my tote bag for the gun. It had some white powder on it which I assumed was some wintergreen mints that were thrown in the same pocket. I got to my truck safely and put the gun away. I brushed the white stuff off my hands and absentmindely wiped my hands across my cheeks. They started to tingle. Not realizing what I had done I began driving. As I drove my cheeks got hotter and hotter which made me wipe them more. I began to realize what was going on. I washed my face with soap and water as soon as I got home and went to inspect my tote bag. The bottom of the pocket was filled with white powder and little pieces of red plastic. When I looked in the gun I realized one of the red balls had completely fallen apart. The other ball looked cracked. I took the gun outside to fire the second ball which was very uneventful. I then discovered that the cartridge had expired 07/24. Humm...I guess I should have paid attention to that. I cleaned up my bag and ordered a replacement clip. My takeaway from all of this? It works! A tiny bit of powder that was over a year expired still threw a punch!

Respuesta de HERO Defense Systems LLC
I bought my hero 2020 in the fall of 2024. It arrived without a laser sight. I called and they told me I ordered wrong. When I practice with it it doesn't fire two shots consecutively. They told me I was crazy. Here it is August 2, 2025 and my hero 2020s safety mechanism just fell apart like garbage. There are much better non-lethal weapons out there. Don't make the mistake of buying this one

Respuesta de HERO Defense Systems LLC
The young lady that helped me was exceptionable called me back three times cause I was busy went through great efforts to get me all the information I needed gave me a very good fair price and I’m gonna refer a ton of business because of her
Thank you

Respuesta de HERO Defense Systems LLC
My experience on the website was very positive with accurate descriptions, clear pictures and a simple ordering process. My order was fulfilled immediately and arrived at my doorstep in just a few days. Thank you for the great customer service!

Respuesta de HERO Defense Systems LLC
Easy to navigate the website quick turn around with the order

Respuesta de HERO Defense Systems LLC

Respuesta de HERO Defense Systems LLC
My order was filled promptly and accurately. I received the products and was impressed by the quality.
I hope I do not need to use the product, if I do I will provide another review.

Respuesta de HERO Defense Systems LLC
I tried to add extra pellets or whatever they are called, and I was not able to do so.

Respuesta de HERO Defense Systems LLC

Respuesta de HERO Defense Systems LLC

Respuesta de HERO Defense Systems LLC
I purchased a 2020 hero and Hoster in the waistband. The Hoster does not hold the weapon securely. It pops out very easily when setting not good.

Respuesta de HERO Defense Systems LLC
The shopping experience was very easy.
Great products!
Thanks!

Respuesta de HERO Defense Systems LLC
Great product. When I had an ordering problem they fixed it right away

Respuesta de HERO Defense Systems LLC
This is the second Hero gun I have purchased. Easy to conceal and quick to master.

Respuesta de HERO Defense Systems LLC
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.