MJS Energy Ltd. - HETAS ID 6847 Application for new HABMS Engineer Registration. After hand off from Julia Bevan, Business Development Executive, HETAS Ltd., the final stages were handled b... Ver más
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Consulta las opiniones de los clientes
Abbie Bennett from HETAS has always politely and professionally sorted out any issues that I have come up against with HETAS as an installer. Their tech and systems can be clunky to say the least with... Ver más
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Excellent service from start to finish. I recently dealt with Barry Mairs, who was professional, friendly and knowledgeable throughout. He took the time to explain everything clearly, carried ou... Ver más
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Julia - Business Development Executive - was very helpful with the process for our organisation to become HETAS registered. The process requires a lot of documentation to be uploaded. After our fir... Ver más
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Información sobre la empresa
- Agencia de certificación
- también en la categoría
- Asociación u organización
- Organización sin fines de lucro
- Servicio de chimeneas
- Servicio técnico de calefacción y calderas
Escrito por la empresa
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Información de contacto
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Reino Unido
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Excelente
781 opiniones
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Ha contestado el 100% de las opiniones negativas
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Positive and friendly 'can do' attitude
I have been dealing with Julia and Abbie regarding an update of insurance details and adding a member of staff to our CPS registration, prior to our renewal later this month. They have both been extremely helpful and have made this a pleasurable experience. I would also add that I have been very impressed with the friendly and positive attitude of all the Hetas staff I have spoken to with regard to 'notifications' in recent months. Thank you
3 de marzo de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Andrew. It's great to hear that Julia and Abbie have been extremely helpful whilst assisting with your enquiries. It's also lovely to hear that our team have been friendly and positive every time you've contacted us. As always, if you have any further questions, please let us know, the team are always on hand to help.
Great service from Billie in regarding…
Great service from Billie in regarding to processing one of our engineers certification and registration with Hetas
3 de marzo de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Rob. It's great to hear that you've received great service from Billie. Please do get in touch again if you have any further questions, we'll be happy to help.
Molly
Specifically, Molly has been an absolute God send. Without sounding too dramatic, so knowledgeable, helpful and makes the interactions I need help on to fulfil our contracts simple and straightforward.
26 de febrero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Emma. It's great to hear that Molly has been so helpful and knowledgeable whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Izzie was so very helpful
Izzie was so very helpful, so expedient and professional.
9 de febrero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Shelley. We're pleased to hear that Izzie was very helpful whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Elliot made the registration process…
Elliot made the registration process easy emailed info over swiftly thankyou
11 de febrero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Lisa. We're pleased to hear that Elliott made the registration process easy for you. Please do get in touch again if we can assist you any further, we'll be happy to help.
Superb help from Izzie to prompt our…
Superb help from Izzie to prompt our installer to register our documents post 4 months of installation- very pleased as it made the installer finally get things sorted
6 de febrero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Gillian. It's great to hear that Izzie was a superb help to you! Please do get in touch with us again if you have any further questions, Izzie and the team will be happy to help.
Log burner certificate
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS.
The help and advice I received was above and beyond what I expected.
It transpired my burner was registered to a different organisation.
My contact at HETAS ‘Izzie’ helped me throughout. She south updates, asked if she could help in any way and ‘never gave up’
I did eventually sort my problem out but want to record how amazing, helpful, responsive and professional Izzie was. At 80 years of age this was a daunting thing for me to sort. Thank you Izzie
5 de febrero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Ann. It's so lovely to read your positive review for Izzie. It's great to hear that she was very helpful and responsive whilst assisting you, and never gave up! If you have any further questions please don't hesitate to get back in touch with us.
Hetas renewal
Just applied for my new Hetas registration, was a bit daunting at first but with the help of Julia and the team it made the whole process straight forward can’t thank them enough , thanks for all help
Stuart
3 de febrero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Stuart. It's great to hear that Julia and the team made the whole registration process straight forward. Please do get in touch if you have any further questions, the team will be happy to help!
Tracy was very helpful and efficient in…
Tracy was very helpful and efficient in sorting out an administration issue that had delayed the issue of a certificate to Building Control Services
8 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Ian. We're pleased to hear that Tracy was very helpful and efficient in resolving your enquiry. Please do get in touch if you have any further questions, we'll be happy to help.
Thank you - Excellent Service
Thank you Support for your very prompt actions and assistance in providing our certificate during a very critical time in our house sale.
29 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Claire. It's great to hear that our customer support team were very prompt in resolving your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Billie has been absolutely brilliant…
Billie has been absolutely brilliant throughout the process. Communication was clear, friendly and professional from start to finish, and everything was explained in a straightforward, easy-to-understand way. Any questions were dealt with quickly and efficiently, and the whole application process felt smooth and well managed.
It’s clear that Billie genuinely cares about delivering good customer service and keeping things moving. A real credit to the team – thank you for your help!
19 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Aled. It's great to hear that Billie has been brilliant throughout the registration process and dealt with your questions quickly and efficiently. We've passed your feedback on to Billie! Please do get in touch again if you have any further queries, Billie and the team will be happy to help.
Abbie
Hi Abbie
Thank you for your assistance today, I have had some frustrating emails back and forth and you sorted it all out in one short call.
Thanks again for your help, it’s much appreciated.
20 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thanks for reviewing HETAS, Sean. We're pleased to hear that Abbie was helpful and resolved your enquiry. Please do get in touch again if we can assist you any further, Abbie and the team will be happy to help.
Great help from a lovely lady called Julia.
I have recently dealt with a lovely lady called Julia who helped me with my new application, which was quite daunting due to the amount of new paperwork I had to submit. She was very patient and her response was Almost immediate when I asked questions. Her help and advice made the whole thing a lot easier.
15 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, John. We're pleased to hear that Julia was so helpful while guiding you through the application process, and her assistance made the whole experience a lot easier. Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help.
Great Service!
I spoke with Abbie Bennett today over an upcoming Hetas appointment. Abbie was really helpful and knowledgeable and helped me out with my query.
Great service - Thank you!
12 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Angela. It's great to hear that Abbie was really helpful and knowledgeable while assisting with your enquiry. Please do get in touch again if you have any further questions, Abbie and the team will be happy to help.
Five stars for Billie and Molly
Five stars for both Billie Calland and Molly Asher, both have been extremely patient and helpful whilst guiding me through the reapplication process. Both were quick at answering my questions and advised on the next stage of the process in each correspondence which made the whole process easier.
12 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Arron. We're so pleased to hear that Billie and Molly have both been extremely helpful while guiding you through the application process. We've passed your feedback onto them both. Please do get in touch again if we can assist you further, Billie, Molly and the team will be happy to help
What does hetas actually do?
Asked for advice & was told to contact a hetas installer! So what on earth is the role of hetas?
8 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Peter. HETAS is a not-for-profit organisation (company limited by guarantee without share capital). Our purpose is ‘working together for a cleaner, safer and more sustainable environment’. HETAS has operated the only specialist competent person scheme for installers of solid fuel and biomass installations for over 10 years. Our registrants are subject to robust training and inspection prior to, and throughout, their registration on our competent person scheme for installers. We would always recommend the use of a registered installer and do not offer installation advice or clarification on Building Regulations for self installs. Such enquiries are best directed to Local Authority Building Control.
We understand our support team has directed you to a registered installer, along with links to the relevant Approved Documents. Apologies we are unable to assist with your particular enquiry, however if we can support you any further please email hello@hetas.co.uk.
Breeze Creeter was so fantastically…
Breeze Creeter was so fantastically helpful! Thank you!
16 de enero de 2025
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Rebecca. It's great to hear that Breeze was helpful whilst assisting with your enquiry. Please do get in touch again if we can help you out any further!
Very strong smell of wood burning and smoke in my house
I contacted Hetas about a problem with my neighbours wood burner with smell of wood burning in my house , they promptly answered my email and told me of some of the problems with my neighbours wood burner and remedies to stop the smoke coming through the loft space and walls into all rooms in my house , so thanks to all for your help
8 de octubre de 2025
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Christopher. We're pleased to hear our team answered your enquiry promptly and provided you with the advice needed. If you do have any further questions please don't hesitate to get back in touch, we'll be happy to help.
Billie Calland has been guiding me…
Billie Calland has been guiding me through the new application process and answering everything I have needed very quickly with lots of information even in this busy period. Settling my mind on the whole process. Excellent service 👌👌
2 de enero de 2026
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Gary. It's great to hear that Billie answered all your enquiries very quickly and has provided you with excellent service. If you need any further assistance please don't hesitate to get in touch, Billie and the team will be happy to help!
I lost my certificate and needed it for…
I lost my certificate and needed it for my house sale. I contacted Hetas whom got back to me very speedy. I was then able to buy a new certificate which came within minutes. Thank you Izzie :)
27 de diciembre de 2025
Opinión espontánea
Respuesta de HETAS
Thank you for reviewing HETAS, Jane. We're pleased to hear that Izzie responded to you very quickly and resolved your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help!
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