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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I ordered a personalised gift as a birthday present and I did have a little issue but it was so easy to reach out and it was sorted as soon as I contacted them.. I can truly say that I will be orderi... Ver más

Valorada con 5 estrellas sobre 5

The necklace I ordered for my 7-year-old daughter’s birthday was absolutely breathtaking. I added a heart and her birthstone, and it looked so beautiful on her. The quality is excellent, and I can’t... Ver más

Valorada con 5 estrellas sobre 5

Ordered a gift for my wife of the kids for Mother’s Day, on checking for delivery looked like I hadn’t clicked priority posting but after contacting HBD jewellery and explained they managed to get it... Ver más

Valorada con 5 estrellas sobre 5

Ordered a lovely " mum " necklace for my grandchildren to give there mum for her birthday , very quick delivery , came in a nice presentation box too very happy with the purchase they were so excited... Ver más

Información sobre la empresa

  1. Fabricante de joyas
  2. Tienda de canastas de regalos
  3. Tienda de regalos
  4. Joyero

Escrito por la empresa

HBD specialises in high-quality personalised jewellery handcrafted in our Sheffield workshop. Using premium materials including 18ct gold plating, sterling silver, solid silver and vermeil, we create meaningful, custom pieces designed to be worn and cherished every day. With solid gold coming soon, our collection continues to grow while maintaining the same commitment to quality and craftsmanship. Every order is made with care by our in-house team, allowing us to offer fast turnaround times without compromising on detail. Thousands of customers trust us for our durability, thoughtful designs and responsive customer service. Whether it’s a name necklace, bracelet or a bespoke gift, we’re proud to craft jewellery that holds real sentiment.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

494 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 62% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 5 estrellas sobre 5

Great gift idea

I bought 3 of these for my bridesmaids and mum and even got one for myself, they came really quickly and look lovely, I can’t wait to gift it to them!

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good

Per quel che riguarda la qualità del prodotto ricevuto direi ottimo.
Peccato per il pagamento extra dei costi doganali ma pazienza...
Grazie

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought the Personalised Name & Cross…

Bought the Personalised Name & Cross Layered Necklaces Set as a gift for my sister. Her name has an unusual character: the Latin letter I with a diacritic of two dots. I contacted HBD support to ask if this would be ok, and got an almost immediate response saying it was no problem. The necklace arrived within 3 days and is absolutely beautiful. It came in a lovely drawer style jewellery box as well. She loved it! I would definitely highly recommend this company for quality, speed and excellent customer service. Many thanks!

16 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’m extremely disappointed

I’m extremely disappointed with this order. I paid extra for priority delivery, yet I still haven’t received my package. After several failed attempts to contact the courier, I was told they received the shipment with incomplete information and no phone number. However, I had already filled in all shipping details (including my phone number) on the online store when I placed the order. I’m frustrated that the order was handed to the courier without the necessary information. Now they’re asking me to pay an additional 55 AED (~$15) even though I already paid for delivery, and they claim the shipment didn’t show that shipping was paid. This has been a very frustrating experience, and I won’t be ordering again.

Order No: #36842.

30 de enero de 2026
Opinión espontánea
Logotipo de HBD Jewellery

Respuesta de HBD Jewellery

I’m really sorry to hear how frustrating this has been, especially after paying for priority delivery.

I’ve checked the tracking for order #36842 and it shows three delivery attempts were made within the priority delivery timeframe, but the courier marked them as no answer.

I also want to be transparent that we don’t have a phone number recorded on the order on our side. If you’d like, we can resend a copy of the order details to show exactly what we received. That said, a missing phone number on its own wouldn’t usually prevent delivery, so we want to understand why the courier is saying the shipment had incomplete information.

I can confirm shipping was paid via our account. The only extra charges that are sometimes requested on arrival are local customs/import duties or carrier handling fees. If the courier is claiming shipping wasn’t paid, we can provide proof and raise this directly with them.

Please contact our customer service team via the website with your order number and, if possible, a screenshot of the fee request from the courier so we can investigate and get this resolved.

Sorry again for the experience so far, and thank you for giving us the chance to look into this properly.

Valorada con 5 estrellas sobre 5

Absolutely stunning bracelet

Absolutely stunning bracelet! The solid silver has a beautiful weight to it and feels incredibly high quality. The craftsmanship is excellent, with a smooth, elegant finish that catches the light perfectly. It looks even better in person than in the photos and feels durable enough for everyday wear while still being classy and timeless. I’ve received so many compliments already. It arrived well packaged and exceeded my expectations, the name engraved bracelet was done so quick, couldn’t be happier with this purchase and would definitely buy again or recommend to others.

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!

Great quality, looks lovely, came in good time

21 de enero de 2026
Opinión espontánea

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