After moving house I was let down by other providers, who caused delays or couldn’t install for various reasons after waiting for appointments. Their prices direct were high and not competitive... Ver más
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Consulta las opiniones de los clientes
Do not use Hey! Broadband. Poor customer service, hard to get hold of and poor communication when you do. At the end of contract monthly prices almost doubled so moved services. Expect hardware to be... Ver más
I had a connectivity issue between my phone and home wifi, provided by Hey!, which had been caused by a software update on my phone. I tried for days to access help through the phone company, to no av... Ver más
Been with Hey bb for a few years now and must say the service is fantastic. Net has been running at around 95% without issues, just a few times I've lost connection but not sure who's fault that is... Ver más
Información sobre la empresa
- Proveedor de Internet
- también en la categoría
- Proveedor de servicios de Internet
- Servicio de telefonía e Internet
Escrito por la empresa
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Información de contacto
25 Wilton Road, SW1V 1LW, London, Reino Unido
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,1
Muy bueno
6 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
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chris bellott attended me today for my…
chris bellott attended me today for my wifi installation and he asked me everything with full of patience and listened me carefully and without damaging anything according to my needs ,he did his job very well and i wanna say thanks to hey_ broadband to send amazing supportive person this property.
27 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Simranjeet,
Thank you for your lovely feedback! We’re delighted Chris listened carefully to your needs and made sure your installation was completed with care and professionalism. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi 💙
H!B
Marie retains another Hey! Broadband customer
First two years on contract with Hey! Broadband went very well and so when the time came to renew, it wasn’t a question of whether to stay, just how much to pay.
The renewal price via email wasn’t particularly unfair and in fact was exactly what had been indicated two years previously. However, other suppliers were keen to get new business, no surprise there, so there were some great deals to be had.
Comparing upload and download speeds between suppliers highlighted how good Hey! Broadband’s service is, so it can be argued that their slightly elevated cost is still good value.
However, I still thought it was worth asking if they could do anything for me at renewal time….and called on a Sunday, with a month to go before the actual renewal date. The lady I spoke with said that the renewal team would be in on Monday and that I should expect a callback then or Tuesday. Around lunchtime on Monday I was indeed called back. Marie was very friendly, professional and exceeded my expectations with regards to pricing.
I am now signed up for another two years with Hey! Broadband. Thank you Marie, for making this the best broadband experience to date.
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Michael,
Thank you so much for sharing your experience! We’re delighted Marie exceeded your expectations and helped you find a deal that made staying with Hey!Broadband the right choice. We’ll be sure to pass on your lovely feedback to her! 😊
Best wishes,
Khushi 💙
H!B
Marie was great to deal with & very…
Marie was great to deal with & very professional. My experience so far has been great 👍
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Ram,
Thank you for your lovely feedback! We’re so glad Marie provided such professional service and that your experience with Hey!Broadband has been great so far. We’ll be sure to pass on your kind words! We hope we can soon turn this around to the 5 star experience we strive for. 😊
Best wishes,
Khushi 💙
H!B
The engineer who came in was very…
The engineer who came in was very helpful and friendly he did great service and neat and clean work has been done by him the name is STEFAN
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Ajit,
Thank you for your lovely feedback! We’re delighted Stefan provided such friendly, helpful service and left everything neat and tidy. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi 💙
H!B
Engineer Chris bellott attended my wifi…
Engineer Chris bellott attended my wifi at home and improved everything, now very happy, recommend
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Shaheen,
Thank you for your lovely feedback and recommendation! We’re delighted Chris improved your Wi-Fi and that you’re now happy with the service. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi 💙
H!B
Absolutely crap service
Absolutely crap service, when it goes down every time we get a bit of wind, takes hey broadband weeks to come out and fix it, I really regret going with hey broadband. Steer clear!!!
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hi Jules,
Thank you for sharing your feedback. We’re sorry to hear about the repeated connection issues and the frustration caused by the time taken to resolve them. We’d really like the opportunity to look into this further and understand what’s been happening. Please email us at info@heyb.co.uk with your account number or full service address so our team can investigate and help.
Best wishes,
Khushi 💙
H!B
Install by Chris bellott
Chris bellott
Attended ontime and efficiently installed system
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Kish,
Thank you for your feedback! We’re glad Chris arrived on time and completed your installation efficiently. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi 💙
H!B
Excellent support
Sandile the house moving expert at Hey Broadband was excellent. He understood my unique needs and provided a perfect solution.
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Victor,
Thank you for your lovely feedback! We’re delighted Sandile found the right solution for your house move and made the process so straightforward. We’ll be sure to pass on your kind words! 😊
Best wishes,
Khushi
H!B
Chris Bellott was the Hey Broadband…
Chris Bellott was the Hey Broadband engineer and he did an excellent Job. Completely understanding around the reality that we are renting and made it work perfectly without damaging the home we don’t own. Couldn’t recommend him and Hey Broadband higher.
26 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Jacob,
Thank you for your lovely feedback! We’re delighted Chris made sure everything was installed carefully and with your home in mind. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi
H!B
Great company
Sandile Mhlanga was amazing to talk to made it simple and was beyond helpful. Can't ask for better customer service and internet.
25 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Mahi,
Thank you for your lovely feedback! We’re delighted Sandile made everything so simple and provided such excellent service. We’ll be sure to pass on your kind words! 😊
Best wishes,
Khushi 💙
H!B
Installation for Hey
Installation for Hey! Broadband done seamlessly by Ashish Kumar. He was spot on time and great customer service.
Thank you
24 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Amar,
Thank you for your lovely feedback! We’re delighted Ashish made your installation seamless and provided such great customer service. We’ll be sure to pass on your kind words! 😊
Best wishes,
Khushi 💙
H!B
Chris Bellott excellent job done very…
Chris Bellott excellent job done very kind and nice person thank you so much very happy with your service
24 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey there,
Thank you for your lovely feedback! We’re so glad Chris made such a positive impression and that you’re happy with the service. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi 💙
H!B
App or Online login would be better
What i need completed could be easily done if Hey! had an app or an online login to my account
24 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Barata,
Thank you for your feedback! We understand how useful an online account or app would be and are working on bringing this to our customers. Watch this space for updates! 😊 I hope we can soon turn this around to a 5 star experience for you
Best wishes,
Khushi 💙
H!B
Very good broadband and very good…
Very good broadband and very good service. Highly recommended
23 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Karina,
Thank you so much for your lovely feedback and recommendation! We’re delighted you’re happy with both our broadband and service. 😊
Best wishes,
Khushi 💙
H!B
Great technical support to resolve…
Great technical support to resolve speed issue and follow up a few says later to see if all was ok.
Highly recommend them.
19 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Daljit,
Thank you for your lovely feedback and recommendation! We’re glad our technical team resolved your speed issue and followed up to make sure everything was still running smoothly. 😊
Best wishes,
Khushi 💙
H!B
Chris Bellott attended my wifi…
Chris Bellott attended my wifi installation today' veey nice seevice and good speeds, very happy
23 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey there,
Thank you for your lovely feedback! We’re glad Chris provided such friendly service and that you’re happy with your installation and speeds. We’ll be sure to pass on your kind words to him! 😊
Best wishes,
Khushi 💙
H!B
DO NOT USE THEM
Been with then for nearly 2 years. I won't be renewing with them. Technical issues happen alot and then you're without Internet for hours. Editing this, without Internet for days!
Always having to log in the broadband when using Sky. Never had any issues when using other providers.
23 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hi Chan,
Thank you for sharing your feedback. We’re sorry to hear about the ongoing connection issues and the frustration this has caused. We’d really appreciate the opportunity to look into this further and understand what’s been happening. Please email us at info@heyb.co.uk with your HB number and reference this review so our team can investigate.
Best wishes,
Khushi 💙
H!B
Left extremely satisfied
I had a really positive experience dealing with Sabaah Rahman from the retention team at Hey! Broadband. She was friendly, professional and genuinely willing to go the extra mile to keep me as a customer.
What stood out was her willingness to listen, understand what mattered to me and work towards an outcome that left me happy to stay with the company. She was persistent, persuasive and excellent at negotiating. I even joked that she should consider becoming a lawyer (though genuinely deserves a pay rise)!
It’s refreshing to deal with someone who genuinely makes an effort to retain your custom rather than simply going through the motions. Saba is a real credit to Hey! Broadband, and her approach has left me feeling valued as a customer. Excellent service and a real pleasure to deal with her.
23 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Mark,
Wow - Thank you so much for such thoughtful feedback! We’re delighted Sabaah went the extra mile to make you feel valued and find an outcome you were happy with. We’ll be sure to share your lovely comments with her! 😊
Best wishes,
Khushi 💙
H!B
BE AWARE
BE AWARE ! I signed up with Hey Broadband on their website having been referred by another customer. The offer was I and the person who referred me got £50 Amazon vouchers. Hey broadband wrongly claim I signed up via a third party despite another person in Hey Broadband saying it wasn't through a third party. They clearly want you to sign up but then don't want to give the vouchers. Also the service is very intermittent. Ive already given notice to cancel.
5 de agosto de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hi Egduj,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the concerns around your referral vouchers and connection reliability. Referral vouchers are issued at the end of the month once the cooling-off period has been completed. We’d like to look into your referral and clarify the voucher status, so please get in touch with us at info@heyb.co.uk with your HB number.
Best wishes,
Khushi 💙
H!B
Excellent Customer services thanks
Excellent Customer services thanks
13 de octubre de 2026
Opinión espontánea
Respuesta de Hey!Broadband
Hey! Soloman,
Thank you so much for your lovely feedback! We’re delighted you had such a positive experience with our customer service. 😊
Best wishes,
Khushi 💙
H!B
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