Hey Dude ShoesOpiniones 

Service client inaccessible. J’ai fait un retour car la taille commandé n’était pas la bonne, pas de possibilité d’échanger. 1 mois après toujours aucun remboursement, plusieurs mails envoyés au service client et aucune réponse, téléphone du site n’est pas attribué et le chat aucune réponse non plus 🫩

Ordered a pair of hey dudes while I was deployed. I ordered a size 12 men's and they sent me a size 7 females. I explained this to hey dudes and they had me ship the female shoes back but since I wasnt in America I had to pay a extra shipping cost (that Heydude did refund that's the only thing they did right) then I asked them when they were going to send me the right shoes that I paid for at this point a month ago and then they told me they were no longer in stock and said I could get a pair of equal or cheaper value as long as they were the same cost as the discounted price which was 20% off at the time. I just took the refund and cut my losses and will never buy directly from a dude ever again.

Terrible return policy and customer service. First off? My son wears a size 10 regularly. When this shoe came in the size 10 was WAY TOOOOOO BIG!!!!! Once i called for a return? They want me to pay $25.00 to return on top of the $15.00 I paid for shipping!!!

En ce début juillet, je tente de commander des chaussures affichées à 50% de réduction.
Au moment de payer, le prix repasse à 100%.
Contacté par chat, ce site invoque un bug et confirme qu'il n'y a pas de réduction. Je n'ai pas poursuivi ma commande.
Bel arnaque si l'on ne fait pas attention !

Chaussures assez sympa toutefois si vous avez le malheur pour une quelconque raison sachez qu'il vous faudra 1 voire deux mois pour etre remboursé
en gros, par internet, ils vous livrent en 5 ou 6 jours par contre 2 mois après le remboursement n'est pas effectué
et je parle pas du service client qui ne sert strictement à rien ne comprenant pas le français

I get a happy email saying my shoes are delivered. No such delivery. I wait 24 hours and check the uPS tracking. It has a "proof of delivery" photo that does not show a package, and also isn't of my house. I contact Hey Dude and talk to a, well, dude. He says they are having this problem a lot and if the actual package isn't there in 6 days, to contact them again. I say there is a fraudulent POD and he is dismissive and ends the chat. Well, you lost the chance to get a new customer HD. Don't appreciate this dismissive dudeliness and don't definitely need this buck-passing and take-more-time-out-of-your-schedule-to-make-sure-you-aren't-charged-for-a-thing-you-never-got. It ain't an honest mistake if there's obvious fraud... (not that honest mistakes should be dismissed either out of hand, as they are still time out of my day six+ days in the future next I have to make sure I actually get the thing or get a refund)

Ceci concerne le site (officiel) HeyDude.FR
Je n'ai rien à dire à propos du produit. Par contre le service clientèle est très très médiocre. J'ai commandé et payé 2 articles. Un seul m'a été livré (le second est en rupture de stock). Cela fait maintenant presque DEUX MOIS que je ne cesse de les contacter en demandant le remboursement du produit non livré....en vain. Plus jamais je ne commande sur leur site. :-(

Have been trying for three days to buy their shoes using the STEAL coupon advertisement. Sent chats to their system and was told it should work. Did not. Tried again this morning and was not told the promo “was over”. But buy at full price to see how I like them. Feeling like this company is a TOTAL BAIT AND SWITCH setup. Steer clear!!

So I ordered a pair of Hey Dudes and instantly realized I picked the wrong size but Hey Dudes said there was no way to modify or change the order after it’s received. What? I reached out within minutes. So I would have to return them then re-order. It’s 2025 and they can’t even process a change or modification? Then the courier they use (DHL) is useless and days behind schedule, just to find they go on strike and my order is sent to some other company but I have no name or tracking number. Hey Dudes doesn’t seem to care at all, yet it’s the shipper THEY PICKED. Customer service is lacking and while they’re not rude they’re pretty much useless in my situation. I like the product but I would read the fine print before ordering anything from them. What a joke.

Ordered 6 items from them. Been now over a month items show shipped, no response from carrier company. Heydude responded 3 times with keep your phone close to you, your order is being delivered soon.
Well days keep going by and shipping update is nonexistent, still stuck in limbo. Not worth the hassle, ordered items to surprise my son (1st time dad) Father's Day gifts. Bought him shoes on Amazon and i should have done originally. Heydude no wonder your review score is so horrendous.

I’m honestly shocked by the level of customer service from HeyDude Shoes. I placed an order two days ago — they took my money instantly, yet the order hasn’t even shipped. I had to chase them for an update myself, only to be told they can’t say when it will be processed. That alone is unacceptable.

Worse still, they refuse to cancel the order — even though it hasn’t shipped and I’ve made it very clear I no longer want it. I’ve explained that I will be returning the parcel unopened, yet they still won’t take the simple, logical step of stopping it now. It’s not just terrible service — it’s wasteful, inflexible, and completely out of touch with modern expectations around sustainability and basic customer care.

So now I’m without the money and without the product, waiting on something I don’t even intend to open. Absolutely ridiculous experience. I won’t be ordering from HeyDude again — and I wouldn’t recommend them to anyone.

This review is more about their false advertising and customer service. I continue to see ads about 20% off your first purchase. I tried using this after all their sign up requirements and it still limits you to only certain styles. No where does it say there are exclusions on the ads. When reaching out to customer service, they just blow smoke up your ass. They lost a customer.

I really hate writing bad reviews and I expected so much more from Hey Dude! We own nearly 10 pairs of Hey Dudes between us. My wife purchased new flip flops for me, thinking we would be as happy with them as our shoes. They were purchased in December and in June the between the toes strap broke with normal wear. It had started discoloring earlier but I still wore them. They weren't overly used, especially since they were purchased in the winter.

We reached out to Hey Dude customer service and the response was unacceptable. John Carlo R. basically said we are sorry about your experience and closed the chat.

So apparently Hey Dude is ok with losing loyal customers and getting bad reviews for not standing behind their products. Shame on you, Hey Dude!

Bought 2 pairs of Heydudes on June 2. Total was $86.79. Today on June 9 both pairs of shoes are on sale for 40% off. The difference in paying $19.06. I called Heydudes customer service number to get a price adjustment because that's a large difference, we're not talking a few cents, almost $20. I got quite possibly the worst Customer Service rep I've ever had the displeasure of speaking with. She told me they don't do price adjustments. Fine, I'll return both pairs of shoes because y'all aren't screwing me out of my $19.06, luckily they're the Americana women's and men's shoes id gotten for the 4th, so they're sitting in the original shipping box unopened. She tried to tell me I couldn't return them. Uhm yes, your policy is within 30 days, it's been 1 week. Then she said I could return them when I fought back. I requested to speak with management because I was done with this woman at this point. Yes, I was arguing back, but she raised her voice. Through the entire call I requested management probably around 15 times, she never transferred me. After going back and forth arguing with this woman she tried to give me a $15 refund. I refused, the price difference is $19.06, I'm not taking any less than that. After straight arguing with her for several more minutes she did end up giving me a $21 refund. I don't know where she got the # from, I only wanted the $19.06. Never did speak with management. I will never again buy another pair of Heydudes, and considering hubby and I own probably 5/6 pairs each, plus ever how many our 4 kids own in total, they're losing a very loyal customer. Which is sad for them.

Scarpe messe 4 volte ...tutte spellate ... sono di cartone...ho contattato direttamente Dude via mail con numerose foto molto "evidenti e chiare" ma oltre al "dispiacere" di circostanza e di facciata il nulla...

Paid 62 euros for a pair on the 5th may haven’t heard a peep since can’t complain no one answered messages unbelievable

I ordered a pair of Hey Dude shoes. There was a 40% discount advertised on the specific shoe. It did not process the discount when ordered. I contacted customer service and was told the discount was not available on that shoe. I sent a screenshot to show the advertised discount on that shoe. I received an answer that said the shoe is not discounted. I asked again and received a garbled answer that did not make any sense. I have asked for the order to be canceled if the discount can not be applied to my purchase. I received no reply to the request to cancel. The company’s customer service is horrible. And they falsely advertise discounts. Terrible company.

Joke of a company. Their woman's shoes run 1 size too big, the do not offer exchanges and for international returns you need to pay out of pocket $34 (half the cost of the shoe). Call agent states they can honour the price I paid previously for my new purchase, but I get an email stating they can not honour the discount and I need to pay full price. They also told me the specific shoe was "out of stock" however when I went on the website the shoe was clearly not out of stock and was available in all sizes. Save your money, this business is a joke and have horrid principles. Will never be purchasing from this company again.

Website offered a 25% discount which I noticed afterward [10 min later]so now they won't honour it . Also ordered a size 13 shoe which is supposed to fit a 12" foot as per their foot size chart.. My foot is 11.5" and it doesn't fit. I'm asked to pay $30.00 to return shoes. It cost me $15.00 to have it shipped to my home. This is about as poor customer service as it gets. Your better to order it off amazon with no charge delivery and lower price. Found this out afterward,

Endlich ein Bequemschuh der vorne breit ist und nicht altbacken aussieht.
Kann sogar meine Einlegesohlen rein tun. Daran denken: bei Einlegesohlen
Eine Nr. Größer kaufen! Super Schuh, bequem und supergünstig!
Um die Breite am ganzen Schuh zu erhalten, normale Schnürsenkel gekauft, statt die vorhandenen Gummibaender.