You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just... Ver más
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Consulta las opiniones de los clientes
Mixed bag. For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no pro... Ver más
La empresa ha respondido
Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat pr... Ver más
Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... Ver más
Información sobre la empresa
Escrito por la empresa
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Información de contacto
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, Reino Unido
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4,7
Excelente
7 mil opiniones
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The repeat prescription was not…
The repeat prescription was not accurate.
The item I ordered and the goods delivered were not the same.
27 de abril de 2026
Opinión espontánea
Respuesta de Hey Pharmacist
Thank you for taking the time to share your feedback.
We take all comments regarding prescription accuracy very seriously. Following your review, we investigated this matter immediately and contacted you directly via email with the full details.
We can confirm that your medication was dispensed legally, safely, and accurately according to the exact instructions and item specified on the prescription issued by your GP.
We appreciate you letting us know that you will contact your GP surgery directly to amend your prescription requirements for future orders. If you or your GP need any further assistance from our team to ensure your next delivery is correct, please do not hesitate to reach out.
Thanks
Chantal
Never had any issues
Never had any issues. always deliver without any hiccups.
29 de abril de 2026
Opinión espontánea
Too long to wait for order
I was told my order was being processed on Wednesday but did not receive it until the following Wednesday in which time I had run out of one of my medication
29 de abril de 2026
Opinión espontánea
Respuesta de Hey Pharmacist
Thank you for your feedback.
We are sorry to hear that you were disappointed with the delivery timeframe.
While your order arrived within 7 days—which aligns with our 7-to-10 day turnaround time—we understand that waiting for medication can be frustrating. This processing window is necessary for our team to safely prepare, check, and dispatch your order.
We always aim to deliver as quickly as possible and appreciate your patience.
Thanks
Chantal
You get excellent service
You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just the items you need and they do the rest, and you get them posted to you saving you a journey. Highly recommend.
27 de abril de 2026
Opinión espontánea
We love the fact that we can order the…
We love the fact that we can order the families medicine and can see the progress of the order.
2 de abril de 2026
Opinión espontánea
Mixed bag.
Mixed bag.
For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no problem having my mother-in-law on my Lloyd's pharmacy app. Sadly they closed. I decided to just order my mother-in-law medication via the surgery who sent it to Hey Pharmacy. Latest medication was sent to Hey Pharmacy on 4th March, I called today (12th March) and it is still "being prepared". So yet again I have had to call and cancel the order to release the prescription back so it can be filled by my local pharmacy. I work full time. This is frustratingly difficult for 2026.
12 de marzo de 2026
Opinión espontánea
Respuesta de Hey Pharmacist
Thanks for taking the time to leave a review.
As you've not responded to Trustpilot's request for more information, so that we can locate your Hey Pharmacist account and reply correctly, we're not able to respond with specifics to your review.
You can contact the Hey Pharmacist support team on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Very easy to order delivery very quick…
Very easy to order delivery very quick 10 out of 10 I have never had a problem
11 de marzo de 2026
Opinión espontánea
8 days and still not arrived
8 days and still not arrived, disgusting.!!!!?
6 de marzo de 2026
Opinión espontánea
Respuesta de Hey Pharmacist
Thank you for sharing your feedback, all feedback is important to us.
We’re truly sorry for the delay you experienced; we know how important it is to receive medication on time.
To clarify the timeline, your order was placed on 26/02, but we didn't receive the required prescription from your GP until 02/03. Once we had this authorization, we processed and delivered your order by 07/03.
We generally recommend ordering 7-10 days in advance to allow for these external processing times. Your experience is valuable to us as we look for ways to streamline our service. If you’d like to discuss this further, please reach out to us at help@heypharmacist.co.uk.
Quick and easy ordering and very…
Quick and easy ordering and very efficient delivery thank you.
18 de febrero de 2026
Opinión espontánea
Prompt delivery, timely reminders
Prompt, accurate service and timely reminders.
26 de febrero de 2026
Opinión espontánea
My experience as been very good excellent
My experience as been very good
18 de febrero de 2026
Opinión espontánea
Let me know about upcoming delivers
Let me know about upcoming delivers. Medication arrives on time and do not have to go to the pharmacy, brilliant service. Thank you.
21 de febrero de 2026
Opinión espontánea
Efficient and Easy service
Hey Pharmacist has always been easy to use and reliable. The only problems I have ever had is with my GP surgery. Not Hey Pharmacist.
5 de enero de 2026
Opinión espontánea
Ordered repeat prescription via the app…
Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat prescriptions, but with no travel required for me. Thanks for the improved convenience.
15 de febrero de 2026
Opinión espontánea
Recommended
I have used Hey Pharmacy for many years and have always been pleased.
It is so easy using the app to reorder my prescription.
I have only had to contact them once and they helped resolve the issue (no fault on their part).
I wold definitely recommend.
20 de febrero de 2026
Opinión espontánea
The initial process is much…
The initial process is much quicker.Despatch is taking a bit longer but still arriving in time.
12 de febrero de 2026
Opinión espontánea
Great service provided
Great service provided. Always on time.
20 de febrero de 2026
Opinión espontánea
fast efficient service
10 de febrero de 2026
Opinión espontánea
AccuraAccurate & on time - everytimete & on time
Accurate & on time - everytime :-)
20 de febrero de 2026
Opinión espontánea
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