Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... Ver más
La empresa ha respondido
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... Ver más
La empresa ha respondido
The solar panel installation was well coordinated (Eon next) and so far seems to be working well but rather lacking in documentation for a multi-thousand pound system. All workers friendly and knowle... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Información de contacto
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Reino Unido
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The service was outstanding
The service was outstanding
The fitters where very tidy and cleaned up after themselves
26 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Angela. We are pleased to hear that your installers provided an outstanding service. Thank you for leaving a review. Kind regards, HIES.
Using a HIES Scheme Installer clearly…
Using a HIES Scheme Installer clearly gives benefits of greater security and insurance. Overall well worthwhile.
26 de abril de 2026
Opinión espontánea
Respuesta de HIES
Good afternoon, Bernard. Thank you for the positive review. We are pleased to hear that you feel using a HIES member is worthwhile. Kind regards, HIES.
Every step of the way was fully…
Every step of the way was fully explained and fully understood
20 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Hi there, thank you for leaving a review. We are thrilled to hear that your installers have kept you informed every step of the way. Kind regards, HIES.
The technicians/engineers were so busy…
The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems which they managed with such expertise and knowledge.
24 de abril de 2026
Opinión espontánea
Respuesta de HIES
Good afternoon, Carolyn. We are delighted to hear that your installers have been very kind and understanding. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Good company to deal with…
Apart from an earlier communication issue, I found contact Solar staff very helpful
31 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Hi there, thank you for leaving a review. We are pleased to hear that, apart from an earlier communication issue, your installer, Contact Solar, has been very helpful. Kind regards, HIES.
Very good 👍.
24 de abril de 2026
Opinión espontánea
Respuesta de HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Amazing customer service
Amazing customer service. Efficient workers. Clean and tidy. Great system.
4 de febrero de 2026
Opinión espontánea
Respuesta de HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers were efficient and provided excellent customer service. Kind regards, HIES.
The system works
The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.
6 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.
The team were so friendly and polite
The team were so friendly and polite. They worked really hard and the workmanship is excellent
10 de febrero de 2026
Opinión espontánea
Respuesta de HIES
Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.
They gave me a good deal
They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.
19 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
Knowledge team
Knowledge team, worked efficiently and kept me updated throughout
1 de abril de 2026
Opinión espontánea
Respuesta de HIES
Good morning Kiel, thank you for taking the time to leave a review. We are pleased to hear that you were kept updated throughout and the team was so knowledgeable. Kind regards, HIES.
Respuesta de HIES
Good morning, Francis. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.
Very professional.
The whole experience was managed so as to cause me as little inconvenience as possible. Everyone involved was very helpful and refreshingly cheerful. The follow-up emails and insurance certificates came through quickly and were easy to follow.
7 de abril de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Simon. Thank you for taking the time to leave a review. We are delighted to hear that your whole experience was professional. Kind regards, HIES.
From start to finish from office staff…
From start to finish from office staff to survey to the engineers who installed I can only say very professional cleaned up and even hoovered where they had been working
11 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Phil. Thank you for leaving a positive review. We are pleased to hear that your installers have been professional from start to finish. Kind regards, HIES.
Efficient and informative
The installation of our solar panels was efficient and of high quality. We were kept informed at every stage. Couldn't recommend highly enough.
20 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Margaret. We are thrilled to hear that your installer kept you informed at every stage of the installation. Thank you for taking the time to leave a review. Kind regards, HIES.
Respuesta de HIES
Good morning, Andrew. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
HIES
Yes the understanding about the product and good communication on there part would recommend this
4 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good morning, Paul. We are pleased to hear that you are happy with the service you have received from HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
DomElec are a company that's put's the…
DomElec are a company that's put's the customer first being polite and friendly from their office staff and also the installation team, great job thanks.
17 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Hi there, thank you for taking the time to leave a review. We are thrilled to hear that Domelec Electrical & Solar Limited was polite and friendly. Kind regards, HIES.
Installation performed very quickly
Installation performed very quickly, to the highest standard, by highly qualified technicians. We highly recommend Titan Energy Solution.
16 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Good afternoon. We are delighted to hear that your installation was to the highest standard. Thank you for leaving a review. Kind regards, HIES.
Great communication
Great communication, professional and genuinely helpful
20 de marzo de 2026
Opinión espontánea
Respuesta de HIES
Hi there, Zoe. Thank you for taking the time to leave a 5-star review - We really appreciate it. Kind regards, HIES.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.