Highfield Plumbing and Heating Opiniones 

246
•
TrustScore: 5 sobre 5

4,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mark from Highfield did our work. We have an electric shower that needed the pump and circuit board replacing. I’d sourced a new unit and this was fitted without fuss or mess in a totally comp... Ver más

Valorada con 5 estrellas sobre 5

“Mark from Highfield recently replaced our thermostat and provided an excellent service from start to finish. He arrived exactly on time, was professional and courteous throughout, and carried out the... Ver más

Valorada con 5 estrellas sobre 5

Re annual boiler service, Craig arrived on time. Completed service.Found faulty parts and ordered. Fitted replacement parts quickly at prearranged time. Excellent service. Polite. Efficient. No f... Ver más

Valorada con 5 estrellas sobre 5

Pressure dropped several times on new boiler. I eventually rang Highfields who sent Martin to deal with it . A small leak was found on an old joint under the floorboards. Martin replaced the joint so... Ver más

Información sobre la empresa

  1. Contratista de calefacción
  2. también en la categoría
  3. Fontanero
  4. Ingeniero de gas
  5. Proveedor de calderas
  6. Servicio técnico de calefacción y calderas

Escrito por la empresa

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

246 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(246)

93 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Starting with Sarah who organised everything and finishing with Martin and his colleague doing an amazing job.

24 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt and Professional

Reliable service. We have an LPG boiler and Craig is always prompt and professional. We subscribed to the Ultimate Heating Care Plan which gives us peace of mind if the boiler was to break down. We are a business and would have no hesitation in recommending Highfield Plumbing and Heating for a great service at very fair prices.

17 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant in an emergency

Craig came out in an emergency on a Saturday afternoon to fix the boiler after another company had damaged it doing a terrible service.
Fixed it in no time and got everything back up and running better than ever.

12 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Annual Boiler Service

Kieran and his apprentice visited to carry out my annual service on my Ideal Combi Boiler. I found them highly efficient and knowledgeable. The booking process was very simple and the support team very helpful.
I would definitely recommend Highfield Plumbing, and their annual service plan is very good value enabling you to spread the costs over the year.

9 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service.

Very fast. Friendly service. Cleared up afterwards and no mess left.

Would use again.

20 de agosto de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Kieran & Martin fitted a large towel…

Kieran & Martin fitted a large towel rail for us and drilled through the internal garage wall to connect to the boiler. All very neat and just how we wanted it, despite the fact that the garage wall was even wider than they had expected. Very pleased. Mike Rose

26 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Well and truly turned over.

Got back from holiday, we had no water.
Called out plumber via Best Technicians, was told call out fee would be £49.
Plumber turned up, investigated for 20mins, couldn't find the problem so left again. Bill....£226.80.
I eventually found the problem was a stop cock under the sink had been turned off by the house sitter who hadn't told us. I'm not a skilled or experienced plumber but managed to find and open a stop cock.
Please exercise caution, don't get ripped off like we did.

25 de julio de 2024
Opinión espontánea
Logotipo de Highfield Plumbing and Heating

Respuesta de Highfield Plumbing and Heating

Dear Mr shepherd,

Thank you for sharing your experience. I’m sorry to hear about the inconvenience you faced upon returning from your holiday. I appreciate the opportunity to provide some clarification.

When I arrived at your property, you informed me that the exposed stop tap was the only one you ever turn off. Respecting your information, I did not search for additional stop taps as it would have been disrespectful to disregard your assurance. I carried out the necessary investigation based on this understanding, but found the stop tap to be functional, which left us uncertain about the issue.

As an emergency call-out service provider, the company I worked with on this odd occasion has a fixed call-out fee for attendance, regardless of the issue's resolution. Unfortunately, I have no control over these charges. I did communicate with the company to see if any waiver could be arranged, but they advised they would handle it directly with you.

Additionally, had you commissioned my company directly, we would not have charged anything in the instance no resolution was sought, as I explained to your partner.

I understand your frustration with the unexpected cost and I’m sorry for any confusion and inconvenience caused. If there are any further questions or if there's anything I can do to assist you, please feel free to reach out.

Best regards,
Craig

Valorada con 5 estrellas sobre 5

Fantastic company

Did a fantastic job rang them Tuesday for a quote they came Wednesday and did the work quickly and efficiently I’m extremely happy with the results would 100% recommend

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company. Rang them at 12:20 with an issue, by 2:30 one of the engineers had come, diagnosed the problem, picked up a new part and fitted it.
The issue still persisted the next day, and an engineer was sent out that morning to fix it for us.
Very efficient company, great customer service and cheap prices. Would use again if any more issues arise, thank you!

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Skilled and Conscientious

More than happy with the work carried out, no complaints at all and will have them back to do some more work for me later in the year.

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is the 2nd time I've used…

This is the 2nd time I've used Highfields to service the boiler. This time I recieved texts and emails confirming my appointment, then a reminder the day before and a message on the morning of the service to inform me Kieron was on his way, can't get better than that even though they were 40 minutes early but better than not showing up. Kieron and his mate were very professional and courteous.

7 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars

Highfield Plumbing and Heating polite and trustworthy team. Plumbing job has been done great in good quality standards. Would highly recommend to anyone.

9 de abril de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más