Hightown Pharmacy Opiniones 

273
TrustScore: 4.5 sobre 5

4,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... Ver más

Valorada con 5 estrellas sobre 5

Ordering was easy, they got in touch to tell me how to take my tablets, and it was next day delivery. You can't get better than that.

Valorada con 5 estrellas sobre 5

My Wife is sadly a regular user of Fybrogel. After running out time to order again. Checked the nett fir prices and Hightown Pharmacy was significantly keener on price and included free delivery for a... Ver más

Valorada con 5 estrellas sobre 5

Brilliant and reliable pharmacy will happily recommend as they are a professional pharmacy and A balanced one Some pharmacies can think they know more than your GP does which isn’t the case here A... Ver más

Información sobre la empresa

  1. Farmacia

Escrito por la empresa

We are an independent pharmacy that operates both in-person and online.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(273)

93 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Speedy and efficient service

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found Highgate did supply them. It was a simple process and the order arrived very speedily. I wold recommend Highgate to anyone who wants the convenience of have home delivery.

7 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Absolutely great prices, excellent service and even mailed to check everything was ok.
Thank you Dan

3 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Medication declined & customer service awful….

I originally gave HP 5 stars when I wrote a review a good while ago when I first purchased from this company.

The last couple of times though it has been completely different.

Both times my medication was refused. Their customer service is awful too.I had to send several emails in order to get a response.

I ended up purchasing my medication elsewhere where it was approved and dispatched same day!

Needless to say I won’t be using HP again.

16 de octubre de 2025
Opinión espontánea
Logotipo de Hightown Pharmacy

Respuesta de Hightown Pharmacy

Hi,

We understand how frustrating it can be when a treatment you’re hoping to receive is declined.

However, as a regulated pharmacy, we must always prioritise patient safety over profit. On the last two occasions we could not safely supply the treatment without potentially putting your health at risk. We appreciate this may be disappointing, but we hope you can understand that safety has to come before convenience.

In regards to communication our pharmacy team is not open over weekends, and your message was replied to on Monday as soon as the pharmacy opened.

Kind regards

Valorada con 5 estrellas sobre 5

Great pharmacy.

This pharmacy has been great, helping me with getting medication when I'm struggling to get an appointment at my doctor. I don't think pharmacists get enough credit for the work they do.

1 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Paid for next day delivery which was 7…

Paid for next day delivery which was 7 pound. 4 days after order I haven’t received the item. Seems a good service overall but was overcharged as paid for postage but didn’t arrive.

1 de octubre de 2025
Logotipo de Hightown Pharmacy

Respuesta de Hightown Pharmacy

Hi Liam,

Could you please email support@hightownpharmacy.co.uk
with your order number? We’ll look into this for you and, if the delay was caused by Royal Mail, we may be able to approve a refund for your postage cost.

Kind regards,
Dan

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Not used before but easy to order + quick delivery. Good communication to check on delivery. Will use again definitely.

18 de septiembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Rubbish service

Was ok , till I changed address from work to new. Sent out prescription to wrong address only been advised can't do anything until Royal Mail send it back

22 de septiembre de 2025
Opinión espontánea
Logotipo de Hightown Pharmacy

Respuesta de Hightown Pharmacy

Hi Rajinder,

Apologies if the wrong postcode got applied to your order. I'm glad we managed to get it sorted and re-dispatched out to you.

Kind regards,
Dan

Valorada con 1 estrellas sobre 5

DON'T TRUST HIGHTOWN PHARMACY

I joined Hightown Pharmacy to apply for a medication that you can't get through your normal GP and when applying I didn't put all of my medical and medication history down because of being unfairly judged by others previously. I bought their recommended medication, which is what I wanted, and placed the order and paid, a couple days later the order got rejected because Hightown Pharmacy had accessed my medical records and seen my history, they are supposed to ask my explicit permission to access my medical and medication history, it's against the law otherwise, at no point during the application or verbally did I give anyone permission to access my medical history, it's supposed to be private and I will be making a complaint to the ICO. To anyone looking for an online Pharmacist, I would say do your research and find a trustworthy one. The response given below is just lies, I download everything I do online as a PDF and I never consented to any access of my medical records, I will be in contact with my GP today to get information on when and how you were able to access my medical records without my permission and go from there. Also as for profanity, I said one word after I thought the call had ended and it wasn't intended to be aimed at anyone, it was just annoyance at being rejected and lied to.

15 de septiembre de 2025
Opinión espontánea
Logotipo de Hightown Pharmacy

Respuesta de Hightown Pharmacy

Hi Ron,

All prescription medication orders ask for Summary Care Record access to proceed with the order so we can make sure medication is safe to be prescribed for the individual. We will only prescribe medication where we feel it is safe to do so, it does cost us revenue when we reject orders as the full amount is returned to the customer. We take pride in our safe prescribing standards, which have been reviewed by the GPhC.

As an aside to the above, please remember it is another person on the end of the phone who is only doing their job, they don't deserve to have a profanity thrown at them while at work.

Kind regards,
Dan

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más