What a terrible company it takes ages to arrive then customer service say all the correct things and have authorised a refund I’m still waiting. Ordered beginning November 2025 requested replacement D... Ver más
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Consulta las opiniones de los clientes
NEVER AGAIN! Goods arrived 4 weeks later Product too small - requested returns label Response quoting I can have 50% off my next purchase! Nice gesture but I still required a returns lab... Ver más
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I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver más
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I ordered a heated top for my wife, unfortunately, it was too small, having emailed Jarlien at Hike, on Xmas day morning, received reply, almost straight away, same day. Not only offering to replace m... Ver más
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2,8
Medio
363 opiniones
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Do not trust this company
Do not trust this company. Bought a jacket which was meant to be large - but was tiny! The company refused to give me a refund. Said I had to return it to China and that would cost more than the item! After numerous emails they agreed a small refund if I kept the jacket. I still have not received the refund even though i have sent emails again.. BE WARY
As you can see below the company replied below and I email daily and they still ignore my emails and do not reply. It is a standard response to reviews but they still do nothing
10 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the issues you have experienced with the sizing, refund process, and communication.
Please be assured that we take your concerns seriously and are committed to resolving this matter. To assist you further, we kindly ask you to contact us directly at info@hike-adventure.com
with your order details.
We appreciate your patience and look forward to helping you find a satisfactory resolution.
Heated hoodie
I ordered this as a Christmas gift, although I did not realise it comes from abroad and it therefore took a while to arrive. Unfortunately the sizing is small and the intended recipient needs a bigger size. I have emailed the company requesting a replacement with a larger size. However, I am currently unable to comment on the quality or use of the product owing to the small size and the fact I have not yet received the replacement.
10 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for taking the time to share your feedback.
We understand how disappointing it can be when an item arrives later than expected and the sizing isn’t quite right—especially when it’s intended as a Christmas gift. We appreciate your patience and confirm that your request for a replacement in a larger size has been received.
Our team will ensure the exchange is processed as smoothly as possible so you can properly assess the product once the correct size arrives.
Thank you again for your understanding, and please don’t hesitate to reach out if you need any further assistance.
Great customer service
The top was smaller than expected, but customer service was great, and arranged a replacement quickly.
8 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback.
We’re glad to hear that, while the sizing was smaller than expected, our customer service team was able to assist you quickly and arrange a replacement without hassle. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Appalling service
Appalling service - not received and refund promised but not received no response to emails after the first few which promised a refund. Avoid using this company
10 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
We’re sorry to hear about your experience and understand how disappointing this situation must be.
This is certainly not the level of service we aim to provide. In many cases, refunds are already processed on our end but may still be pending with the bank, or we may be awaiting final confirmation from our payment provider. That said, we appreciate how frustrating the lack of clear updates can feel.
We would very much like to look into this for you and resolve it as quickly as possible. Please contact us directly at info@hike-adventure.com with your order number, and our team will prioritise reviewing your case and providing a clear update.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Avoid Avoid Avoid
Absolute con. Items are tiny and unwearable do not order items are shipped from china take along time to arrive and not as described avoid at all costs. Will not issue a refund and want a review instead of a payment to correct their mistake. Here’s your review scammers
17 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
We’re sorry to read your feedback and understand how frustrating your experience has been.
We’d like to clarify that we do offer refunds and returns in line with our policy, and customers are never required to leave a review in order to receive a refund. Reviews are sometimes requested only when a customer chooses a goodwill option such as a free replacement or store credit, but refunds are handled separately.
Regarding sizing, we always recommend checking the size guide carefully, as fit can vary by product. That said, we genuinely want to review your specific case and ensure it has been handled fairly.
We’d really appreciate the opportunity to look into this further and resolve the issue properly. Please contact us directly at info@hike-adventure.com
with your order number so we can review your case in detail and assist you accordingly.
I ordered a heated jacket as a…
I ordered a heated jacket as a Christmas present but it was tiny when it arrived.
I didn’t have time to wait for a new one as it was for a Christmas present and asked for a refund.
They offered me a small refund which I have now accepted as I want something back but I am now being ignored by them. I would like at least some of my money back as I had to go out and buy something different because the sizing is so bad. I have sent multiple emails which are now being ignored.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your experience, and we’re genuinely sorry for the frustration this situation has caused—especially as the jacket was intended to be a Christmas present.
We’d like to clarify that once a partial refund is accepted, it is processed through our system, but depending on the payment method and bank, it can take several business days to appear. We’re sorry if this wasn’t communicated clearly and if it felt like your follow-up emails were ignored—this is not our intention.
We absolutely want to make sure you receive the refund that was agreed upon. Please contact us directly at info@hike-adventure.com with your order number so we can immediately check the status of the refund and provide you with a clear update.
Thank you for bringing this to our attention. We hope to have the chance to resolve this properly for you.
Scam Company still waiting for a reply after 5 emails.
Still waiting feedback from the four emails I have now sent about my order. There is an automated email response to any negative feedback and both phone numbers on their website do not work.
This is a scam company
10 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
We’re sorry to hear that you feel this way and understand how frustrating a lack of timely communication can be.
We would like to reassure you that we are a legitimate company and that our intention is never to ignore customers. During busy periods, replies can unfortunately be delayed, and some messages may not come through correctly. We apologise if this has been your experience.
We genuinely want to review your order and resolve this for you as quickly as possible. Please contact us directly at info@hike-adventure.com with your order number, and our team will prioritise your case and provide a clear update.
Thank you for raising this, and we hope to have the opportunity to address your concerns properly.
This company is not in the Netherlands…
This company is not in the Netherlands it is in China goods are very small they will do everything to avoid a return it is £20 second class Royal Mail to return a gillet that cost £36 then after several emails chasing refund took 10 weeks but doesn’t include postage. My advice is use Amazon I only used this company as I thought goods would be from the Netherlands and good quality. There was no battery and they asked after I returned vest for photo with tape measure on it to prove they sent Extra small instead of medium. I have asked for postage refund but not their policy buyer beware.
10 de octubre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for taking the time to share your experience. We’re sorry to hear how disappointed and frustrated you feel, and we understand why this situation has left a negative impression.
We’d like to clarify that while we serve customers across Europe, our logistics and manufacturing partners are international, which can sometimes lead to confusion. We aim to be transparent about this and apologise if our website did not make this clear enough.
Regarding returns and refunds, postage costs are handled in line with our published policy, and we understand that international returns can feel costly. That said, we do ask for photos or measurements only to verify sizing issues and ensure refunds or replacements are processed correctly—not to inconvenience customers.
We genuinely regret the length of time it took to resolve your refund and that postage costs were not included, which understandably added to your frustration. We are continuously reviewing our processes to improve clarity and turnaround times.
If there is anything still outstanding or if you would like us to re-review your case, please contact us directly at info@hike-adventure.com with your order details so we can look into this further.
Thank you for your feedback—it helps us improve.
I ordered a size small heated base…
I ordered a size small heated base layer for my wife for Christmas, unfortunately it was too small.
I cannot fault the after sales customer service team.
They promptly replied to my email and are happy to replace it with a medium
Size.
It was very straightforward, with no hassle,
Would highly recommended.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you very much for taking the time to share your feedback.
We’re really pleased to hear that our after-sales customer service team was able to assist you promptly and make the exchange process straightforward and hassle-free. It’s great to know the replacement with the medium size worked out for you.
Your recommendation truly means a lot to us, and we appreciate your support.
Customer service is exemplary
Customer service is exemplary. The product seems to be of very well manufactured and at a fair price
9 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you very much for your kind words! We’re delighted to hear you are pleased with both our customer service and the quality of the product.
Your feedback means a lot to us.
Heated coat is a little small
My order took a bit longer to arrive, but I put that down to it being Christmas. Heated coat is a little small, but have been promised a larger size on receiving a review. Also told no need to return original coat? Customer service replied quickly & were helpful.
7 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for your thoughtful feedback. We’re glad to hear that our customer service team was able to assist you quickly and helpfully.
We appreciate your understanding regarding the delivery time during the busy Christmas period. Also, we’re happy to confirm that you won’t need to return the original coat as you arrange for the larger size.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you again for your support!
Bad customer service
Iv been trying to get hold of this company to arrange exchange for some items received for Christmas the initial response was very quick but now can not get a response from them and the phone number provided doesn't work. Avoid using this company.
9 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback. We sincerely apologize for the difficulty you’ve experienced trying to reach us regarding your exchange.
Please be assured that we are here to assist you and want to resolve your issue as quickly as possible. We encourage you to contact us directly via email at info@hike-adventure.com
for prompt support.
We also apologize for any inconvenience caused by the phone number issue and appreciate your patience.
Thank you for giving us the opportunity to make things right.
Great customer service
Great customer service, happy to help and resolve my issue. Easy experience!
Unfortunately I have since had great difficulty getting any response from customer service. I was promised a replacement item with a shipping fee but cannot get anyone to give me the details to pay for the shipping fee. Have been ghosted!
9 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you very much for your kind words! We’re delighted to hear you are pleased with both our customer service and the quality of the product.
Your feedback means a lot to us.
Great customer service
Great customer service, ordered a hoodie which was too small and they immediately offered to send me the next size which is amazing, truly class customer service and would definitely order again but size up
9 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you very much for your kind words! We’re delighted to hear you are pleased with both our customer service and the quality of the product.
Your feedback means a lot to us.
Poor returns system….you have to cut up…
Poor returns system….you have to cut up original trainers send photo of destroyed item then return to China …still awaiting refund after 7 weeks!
12 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback. We sincerely apologize for any frustration caused by our returns process and the delay in your refund.
Please be assured that we take your concerns seriously. To help us resolve this matter as quickly as possible, please contact us directly at info@hike-adventure.com
with your order details. We are committed to assisting you and ensuring your refund is processed promptly.
We appreciate your patience and understanding.
The product is lovely and really good…
The product is lovely and really good quality. Unfortunately the size I ordered was too small, I would recommend sizing up one if not two sizes. However the customer service has been excellent cannot fault it and they sorted a replacement quickly and with no hassle at all.
8 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your kind feedback! We’re delighted to hear you’re happy with the quality of the product and that our customer service was able to assist you quickly and smoothly.
Your sizing recommendation is very helpful for other customers, and we appreciate you sharing it.
If you need any further assistance, please don’t hesitate to get in touch.
helpful with handling my delay and…
Very helpful with handling my delay and resizing.
8 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thanks for your feedback! We're glad we could assist you promptly with the delay and resizing.
If you need anything else, just reach out to us at info@hike-adventure.com
Heated Base Layer
The heated base layer itself is very well made—comfortable, warm, and exactly what I was looking for. Unfortunately, I ordered the wrong size and need to send it back for a bigger one, but I want to highlight how helpful customer service has been throughout the process. They were quick to respond, friendly, and made the exchange very straightforward and stress-free. It’s reassuring to deal with a company that stands behind their product and genuinely cares about their customers. Looking forward to receiving the correct size and using it properly.
8 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for your thoughtful feedback! We’re glad to hear you’re happy with the quality of the heated base layer and that our customer service has made the exchange process smooth and easy.
We appreciate your kind words and look forward to getting the right size to you soon. If you need anything else, just reach out at info@hike-adventure.com
Excellent choice and quality
Hike Adventure was the only place I could find the item I wanted, a heated vest. The item was excellent, unfortunately I ordered the wrong size. The company have been very easy to deal with to get the right item.
26 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your experience! We’re delighted to hear you found the heated vest you wanted and that our team made the size exchange easy for you.
If you need any further assistance, feel free to contact us anytime at info@hike-adventure.com
Great conpany
Hike adventure have been excellent at responding to emails to help me get the correct size item. The item I ordered unfortunately did not fit, the quality of the item was great however and I look forward to receiving the replacement.
7 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your positive feedback! We’re glad to hear our team has been helpful with your size exchange and that you’re happy with the quality of the item. We hope your replacement fits perfectly and you enjoy it.
If you need any further assistance, feel free to contact us anytime at info@hike-adventure.com
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