What a terrible company it takes ages to arrive then customer service say all the correct things and have authorised a refund I’m still waiting. Ordered beginning November 2025 requested replacement D... Ver más
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Consulta las opiniones de los clientes
NEVER AGAIN! Goods arrived 4 weeks later Product too small - requested returns label Response quoting I can have 50% off my next purchase! Nice gesture but I still required a returns lab... Ver más
La empresa ha respondido
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver más
La empresa ha respondido
I ordered a heated top for my wife, unfortunately, it was too small, having emailed Jarlien at Hike, on Xmas day morning, received reply, almost straight away, same day. Not only offering to replace m... Ver más
La empresa ha respondido
2,8
Medio
363 opiniones
No consta que solicite reseñas
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Ha contestado el 97% de las opiniones negativas
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Great customer service
The heated vest we purchased was great. We had problems with getting the socks to work but Hike Adventure were great at helping us sort the problem.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback! We’re happy to hear you’re pleased with the heated vest and that our team at Hike Adventure was able to help resolve the issue with the socks. Providing great support is very important to us. If you need any further assistance, feel free to reach out!
Further to your response to yesterdays…
Further to your response to yesterdays review I have sent a further email today with attachments of all the emails I have already sent (about 5) plus yesterday completed a contact form and I am still not getting a response
Getting a little frustrated now !
30 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
We understand your frustration and sincerely apologize for the lack of response so far. To ensure your case is addressed promptly, please contact us directly at info@hike-adventure.com, including all relevant details and correspondence.
Our customer service team will prioritize your inquiry and work to resolve the matter as quickly as possible.
Thank you for your patience and for bringing this to our attention. We look forward to assisting you.
I ordered a gillet for my wife for…
I ordered a gillet for my wife for Christmas. But I got the sizing completely wrong, but the item was exactly as described. Emailed them on boxing day and had a reply the same day! They have arranged to exchange the item, and the customer service has been brilliant!
13 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback! We’re glad to hear the gillet was exactly as described and that our customer service team responded quickly and arranged the exchange smoothly. It’s great to know you had a positive experience despite the sizing issue. If you need any further assistance, please don’t hesitate to reach out!
Great quality goods excellent customer…
Great quality goods excellent customer service support. I found that the jacket I had purchased did not fit and after emailing customer services I received a very quick reply and choice of solutions. I decided to receive an exchange garment as the quality was really good and exactly what I needed.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your wonderful feedback! We’re pleased to hear you found the quality of the jacket excellent and that our customer service team provided quick and helpful support. It’s great that you were able to arrange an exchange that met your needs. If you require any further assistance, please feel free to reach out!
Thanks for great customer service
Thanks for great customer service, especially Jea who has been amazing, she kept checking on my order for me and updated me with delivery times and fortunately my heated jacket arrived in time for Christmas , currently charging up ready for the cold weather approaching so hopefully it will be nice and toasty , thanks again
23 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your lovely feedback! We’re thrilled to hear that Jea provided such attentive and helpful service, and that your heated jacket arrived in time for Christmas. We hope it keeps you nice and toasty during the colder months ahead. If you need any further assistance, don’t hesitate to reach out!
Great service from Hike adventure
I ordered a waterproof jacket and trousers for my partner. I was kept informed of dispatch and delivery and they arrived safely. The outfit is great quality and my partner was very pleased. But unfortunately I had ordered the wrong size. No problem they are going to exchange for the larger size
I will definitely use Hike adventure in the future. Thank you
19 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your wonderful feedback! We’re glad to hear that the waterproof jacket and trousers arrived safely and that your partner is pleased with the quality. It’s great that the exchange process for the correct size is going smoothly. We look forward to assisting you again in the future! If you need any further help, please don’t hesitate to reach out.
Heated Vest
I ordered a heated vest as a present for Christmas, the vest arrived on time, was good quality, and worked well but unfortunately the size was a bit too small. The customer service team were very helpful in organising a replacement. Looking forward to the new size arriving as it is a good product.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback! We’re happy to hear the heated vest arrived on time and that you’re pleased with its quality and performance. It’s great that our customer service team was able to assist you quickly with the replacement. We hope the new size fits perfectly. If you need any further assistance, please don’t hesitate to contact us!
The wrong products were sent as…
The wrong products were sent as Christmas gifts with size issues. After an email customer services came immediately back to me to send out the correct items. Very pleased with there efficiency in such a busy period. Will definitely recommend and shop with them in the future.
Ok, so I have still not received any further communication or the correct items, very disappointing after I left a review!
17 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your kind feedback! We’re glad to hear that despite the initial issues with the wrong products and sizing, our customer service team responded promptly and efficiently, especially during such a busy period. We truly appreciate your recommendation and look forward to serving you again in the future! If you need any further assistance, please don’t hesitate to reach out.
I ordered a jacket for my husband
I ordered a jacket for my husband, sadly it came in too small, so I recommend you size up, the product is of great quality and will be great for the winter months.
Also exchanging was quick and easy and the customer service team are great.
27 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback! We're happy to hear you found the jacket to be of great quality and suitable for the winter months. We appreciate your sizing tip, as it will help other customers. It’s also wonderful to know that the exchange process was quick and easy, and that our customer service team provided great support. If you need anything else, we’re here to help!
The heated gilet is a great product and…
The heated gilet is a great product and works well. Original order came up a bit small for my dad but we asked for an exchange and customer service couldn’t have been more helpful.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback! We’re delighted to hear that the heated gilet works well and that our customer service team was helpful with your exchange request. We hope the new size fits your dad perfectly. If you need any further assistance, please don’t hesitate to contact us!
heated jacket - great product
Ordered a heated jacket for my brother. As others have commented sizing is small so you need to go much larger but excellent product and great customer service.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback! We appreciate your sizing tip—it’s very helpful for other customers. We’re glad to hear you’re happy with the quality of the heated jacket and that our customer service met your expectations. If you need any further assistance, please don’t hesitate to reach out!
Brilliant experience
The delivery was really quick, the product was good quality and, though I need a different size, the customer services have been brilliant with me and I would definitely order from them again.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your kind feedback! We’re pleased to hear that your delivery was quick and that you’re happy with the product quality. It’s great to know our customer service team has been helpful with your sizing needs. We look forward to serving you again in the future! If you need any further assistance, please feel free to reach out.
Great customer service
Bought my husband a heated gilet for the winter months on the golf course however sizing is pretty small (he'd usually be a large however I ordered an XL just to be on the safe side but it didn't even meet at the front let alone zip up) so I emailed & customer Services got back to me immediately.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your kind feedback!
We’re happy to hear that our Customer Service team was able to respond quickly and assist you with the sizing issue. We hope your husband enjoys his heated gilet on the golf course this winter!
If you need any further assistance, please don’t hesitate to reach out.
Great experience shopping with Hike…
Great experience shopping with Hike Adventure. Wonderful customer service and quick delivery especially considering it is the Christmas period
29 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for your wonderful feedback!
We’re delighted to hear you had a great shopping experience with Hike Adventure, and that our customer service and delivery met your expectations, especially during the busy Christmas period.
If you need any further assistance, please don’t hesitate to contact us.
Purchased a heated gilet and jacket as…
Purchased a heated gilet and jacket as a Christmas present. Arrived in time for Christmas, unfortunately sizing comes up very small, however emailed customer services and promised a free size swap, excellent customer service.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your kind feedback!
We’re pleased to hear that your order arrived in time for Christmas and that our Customer Service team could assist you with the size swap.
If you have any further questions or need assistance, please feel free to reach out.
Wishing you a wonderful day!
Ordered a heated jacket and size was a…
Ordered a heated jacket and size was a little too small. Emailed customer service and they got straight back to me and happy to send out a new size. Fantastic customer service, can't fault them at all.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your kind feedback!
We’re thrilled to hear that our Customer Service team responded promptly and was happy to assist with your size exchange. We hope the new jacket fits perfectly!
If you need any further assistance, please don’t hesitate to get in touch.
Great customer service
The communication I've had with Hike Adventure has been excellent. They kept me updated with my initial order and have been a huge help when I needed to change the size of my order which was a gift for my husband. The clothing is good value and I rate their customer service very highly.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for your wonderful feedback!
We’re delighted to hear that our communication and customer service met your expectations, especially when assisting with the size change. We’re glad you’re happy with the quality and value of our clothing.
If you need any further assistance, please don’t hesitate to reach out.
Wishing you and your husband all the best!
Steer Clear of Hike Adventure
I ordered aThermo Pro heating Shoulder & neck pad from Hike Adventure.It arrived in a zip lok bag with no packaging, product information, instructions or electrical safety information. I tried to call Hike Adventure using the number on their website, the number was not recognised. I emailed them explaining the above and that by law all electrical items including those that use USB should come with safety instructions. they replied offering me a 50% discount to keep it and saying alternatvely they could assist with a return and refund. I have emailed them several times now to say i would like to return it and be refunded. They have not responded. I would advise anyone to avoid this company and i will be contacting trading standards as they are selling potentially unsafe goods. Steer clear of Hike Adventure,
18 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your concerns with us. We sincerely apologize for the negative experience you have had regarding the Thermo Pro heating Shoulder & Neck pad.
We take product safety and customer satisfaction very seriously. We regret any inconvenience caused by the packaging and missing information. Please know that we are committed to resolving this matter promptly.
To assist you directly and ensure your concerns are fully addressed, we kindly ask you to contact us at info@hike-adventure.com. We want to work with you personally to find a satisfactory solution.
Your feedback is important to us, and we appreciate your patience as we strive to improve our service.
Amazing
Size was a little small but great customer service and product was great except size. Would definitely order again. :)
25 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback!
We’re glad to hear you’re happy with the product and our customer service, despite the sizing issue. We look forward to assisting you again with any future orders!
If you need any help, please don’t hesitate to contact us.
Helpful Customer Services
Delivered in great time. When tried on the size was a little small and customer service replied to me on Christmas Eve to begin resolving it and sending a new size.
Although too small, the heated hoodie purchased is fab quality and heats up fast. Overall, very happy!
24 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for your kind feedback!
We’re glad to hear your heated hoodie is of great quality and that our Customer Service team was able to assist you promptly, even on Christmas Eve. We appreciate your understanding regarding the sizing and are happy you’re overall very satisfied.
If you need any further assistance, please don’t hesitate to reach out.
Wishing you all the best!
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