Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hiliq have closed down, do NOT place any orders with them, they will not be processed. They will just take your money, try contacting them via email, live chat, WhatsAppp they will not answer anything... Ver más

Valorada con 1 estrellas sobre 5

Ich habe vor Monaten! die erste Bestellung aufgegeben und nie eine E-Mail mit den Zahlungsinformationen erhalten. Auf das Kontaktformular und die E-Mails (2 Support-Emailadressen; eine deutsche un... Ver más

Valorada con 1 estrellas sobre 5

Don’t don’t don’t. Frauds and scammers. Paid for nicotine, Took my money, sent 2 flavour (apple??)I don’t use. And these are cheaper. So send a cheaper item. And don’t answer. Complete grubs and are... Ver más

Valorada con 3 estrellas sobre 5

The products seem fine but it's a mixed bag in customer service. Generally ok but had some mental health disaster of a customer service rep who told me we "don't need customers like you & I'll cancel... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

HiLIQ emerged from the time where the ever-growing E-Cigarette industry needs top-notch quality E-liquids with an honest price. HiLIQ is a direct and professional supplier offering all around services on all your E-Liquid needs. Aside from its promise to offer you the best quality E-liquid supplies, it assure you of saving as high as 50% from further payments you give easily to wrong suppliers who put tremendous extra pricing and hidden third (3rd) party charges on every bottle, making you to pay a premium price. At HiLIQ you don’t need to pay a premium price for a premium E-Liquids. We are on a mission to give you the highest kind of E-Liquids you and your customer deserves. Our prices are sure to rock your business and our end products are sure to amaze your high sense of taste. Sealed with the quality you can definitely depend, prices you can always approve and a clientele services you can continually count on, HiLIQ is the brand to trust.


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I just love this company!🙏 i took about…

I just love this company!🙏 it took about 2 weeks to arrive, but quality is so good! It was worth to wait:) gonna use only this in future, thats is. Thank you so much HiLiQ👊👌

3 de septiembre de 2024
Opinión espontánea
Logotipo de HiLIQ

Respuesta de HiLIQ

Hello Aapo,
Thank you for your patience with the delivery time. We're always working to improve our shipping duration, but on top of that, we prioritize the safety of the parcel first.

We appreciate your support and look forward to serving you again in the future👌


Regards,
Max

Valorada con 1 estrellas sobre 5

Takes forever to arrive, do not use this company

Takes forever to arrive, called the customer help line for literally 2 days and not even answered and when I finally got to chat help line and explained how long I have waited and asked to cancel order was told to “read the laws, and good luck”

16 de junio de 2024
Opinión espontánea
Logotipo de HiLIQ

Respuesta de HiLIQ

Hi Justin,
I'm Max from HiLIQ Global.


We apologize for the significant delay in your order, which was unfortunately impacted by recent local regulations in Australia. Due to these restrictions, we were only able to ship your order using a freight forwarder.

We understand that this has caused significant inconvenience, and we apologize for any frustration this may have caused.

We value your feedback and will work to improve our shipping processes in the future.

Valorada con 5 estrellas sobre 5

Deutschsprachiger Support

Deutschsprachiger Support. Erstlieferung hängt noch immer beim Zoll. Kurz Support kontaktiert und noch am selben Tag ist ein erneuter Versand angestoßen worden, welcher innerhalb von 2 Wochen bei mir angekommen ist. In Zukunft lieber den direkt den „teureren“ Versand wählen. Im Großen und Ganzen kann ich Hiliq vorbehaltlos empfehlen. Auch die Ware ist in einen Top Zustand hier angekommen und wird bereits konsumiert

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Habe sehr gute Erfahrungen gemacht

Habe sehr gute Erfahrungen gemacht. Die aktuelle Situation mit den astronomischen Steuern hat mich dazu gebracht hier zu bestellen.
Es ist schon sehr beeindruckend zu welch günstigen Preisen ich hier Aromen und Nikotin kaufen konnte.
Lieferzeit beträgt ca 2-3 Wochen.
Keine Probleme mit Zoll bisher.
Klare Empfehlung

25 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mit allem zufrieden

Trotz der angekündigten Lieferzeit war ich sehr positiv überrascht, die Ware bereits am 12. Tag nach der Bestellung in meinen Händen zu halten. Ich hatte mich auf eine doppelt so lange Lieferzeit eingestellt.
Für meine Bestellung habe ich die Option ausgewählt, dass sich der Händler um die Abführung sämtlicher Zölle/Steuern kümmert, was auch sehr gut funktioniert hat.
Die Ware selbst war sehr gut verpackt. Mit der Qualität bin ich zufrieden. Auch ein kurzer Austausch mit dem Support nach Lieferung der Ware verlief schnell und unkompliziert. Ich werde dort wieder bestellen.

19 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hiliq are scammers

Hiliq are scammers. It is so many lies in their marketing and btw they will charge you in CNY, not in USD or EUR as they say.

9 de noviembre de 2023
Opinión espontánea
Logotipo de HiLIQ

Respuesta de HiLIQ

Hi there,
This is Max from HiLIQ Global.

We're sorry to hear that you feel misled. Could you please specify which claims you believe were inaccurate?

We want to assure you that we do accept payments in both USD and EUR. You can easily change your currency at the top of our website. Please let us know if you have any other questions or concerns.


Regards,
Max

Valorada con 3 estrellas sobre 5

Moyen de paiement douteux

J'ai déjà commandé à plusieurs reprises sur ce site sans problème mais voilà que...
Comme chaque année il proposent pendant 48h la livraison gratuite mais impossible de payer avec Mastercard (Testé 2 comptes). Par chat ils auraient un "problème" avec les cartes de crédit et me proposent un paiement par virement bancaire, ça semble très suspect!
PROBLEME: Si vous payez par virement vous n'avez aucune garantie, si vous ne recevez pas votre commande votre argent est PERDU sans recours possible!
Order nr: EN23027591 (Test1) and EN23027606 (Test2)

9 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Das Nikotin hat einen seltsamen…

Das Nikotin hat einen seltsamen Pfeffrigen, drückdenden Geschmack. Ich kann nicht empfehlen hier zu kaufen, dann doch lieber die kleinen Flaschen. Der Support ist sehr schlecht, fokussiert sich auf dinge die nicht relevant sind, und wird unfreundlich.

1 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

They're amazing.

Very mixed reviews here so i was anxious about ordering from here but i am so happy that i did.

First of all, the nic is really good quality. It has no bad taste or anything like that. I ordered the 200mg one and was pretty worried about it but I'm so pleasantly surprised. Didn't arrive orange or oxidised.

Second, the customer service. Erik has been amazing. During their live support hours, instant replies. I've had multiple problems from my side with paying because of my bank and he offered one solution after the other. I've contacted them multiple times regarding different things and he's always been so helpful.

Honestly my man Erik needs a pay raise he's been great, and I'll definitely be ordering again

4 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service!!

Before I placed an order on hiliq website, my didnt receive my package within one week. This is my first time ordered from them. I read about some bad reviews on this site..... so didnt expect a lot. I contacted the customer service. They were very patient and wrote back many emails informing me of the tracking info. Their staff contacted the courier and wrote back to me the progress of every step taken to find my parcel. I already lost hope tbh, since one month passed and the shipping company said they knew nothing about it. But then after a week I received their email informing me of the moving tracking info, and finally I received my package.

The most impressive is that they didnt forget my order and keep hlping me find it even this was only a small order. Really grateful to their attitude and service!

24 de febrero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Wasted money.

Used hiliq for yrs and never really had a problem but the last big buy I did for nic is all yellow/brown, oxidised and peppery. Absolutely disgusting. What a waste of money.
Will stick with the nz vendors for far better quality.

24 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wanted to buy some e-juice

Wanted to buy some e-juice. Everything was fine until I saw the invoice. Prices were different and my order was totally different. When the delivery was cancelled (because of their faulty documents), they blamed me for that. We have come with an agreement on 50% refund (I had enough of them already, so I just wanted to get rid of them quickly) in about 2-4 weeks. It's been 3 months now - still no refund. So yeah, asian scammers who can't even partially speak english and their every e-mail is a guessing what they meant.

Also funny thing - I was in touch with them all the time and got this line - "Why never contact us and do this?Did you only think you own?".

Do NOT buy from them.

13 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10

absolutely a good price with excellent quality. 10/10

25 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from hiliq

Do not buy from hiliq. My nicotine juice arrived yellow and tasted disgusting. Unlike any nicotine I've ever vaped and mixed before.

Left it fully covered in tin foil the fridge and after a few months, it's so peppery tasting that it was completely unusable. Even when mixed with very flavorful base juice.

Customer service was terrible. You'll hear lots of awful reports of them telling customers to just accept the disgusting stuff. And that's what they did with me.

Wish I had asked others for reviews before I bought. Total waste of money.

24 de noviembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

My first order with HiLiq was fine

My first order with HiLiq was fine: no problems. Now my second order was a very different situation.

My undiluted nicotine arrived yellow & had been oxidised. Tasted Iike chemicals, very peppery.

Australian representative for the company denied anything was wrong with the product and refused to help.

There are better companies out there who sell far better quality product and provide actual customer service. HiLiq are scammers.

19 de julio de 2020
Opinión espontánea
Logotipo de HiLIQ

Respuesta de HiLIQ

Hello JD,

Could you provide us with your order number and the Agent name who assisted you through this email: marc.li@hiliq.com

Thank you for your feedback and we will make the necessary inquiries regarding your case and get back to you accordingly.

Warmest Regards!
Marc

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más