Hills Waste Solutions Ltd Opiniones 

115
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Sometimes just don’t turn up, today I spoke to them as they were leaving without the bin and they said they wouldn’t take it as already marked the job as failed even though they were parked outside th... Ver más

Valorada con 5 estrellas sobre 5

Receiving Bulk Waste has been a particular success as far as we are concerned. No bad reports back from the haulier means all is well. Ryan has played a good role in getting this set up.

Valorada con 5 estrellas sobre 5

We have weekly collections from Hills Waste Solutions for our business general waste and recycling. We found the help provided by Zoe Ratcliff excellent and refreshingly honest. Our regular driver G... Ver más

Valorada con 5 estrellas sobre 5

We received excellent service by Jonathan and Robert from Hills' Purton Depot! They came to let us know the bin store padlock code would no longer work and actually help getting it open, while being v... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de tratamiento de desechos
  2. Servicio de business-to-business
  3. Servicio de recolección de residuos

Sobre Hills Waste Solutions Ltd

Escrito por la empresa

Making business waste management easy.

Hills Waste Solutions operates across all business sectors and has a proud heritage of serving local business communities across Swindon, Bath, Bristol and the surrounding areas.

As a responsible waste management business, we care about looking after our environment, which is why when we collect your waste materials, we’ll recycle as much of them as possible.

Our dedicated team of waste management experts will provide you with the most appropriate waste solutions for your business that could help reduce costs and increase the amount of waste recycled in order to limit the environmental impact.

We pride ourselves on offering all our customers complete satisfaction, so we value your opinion. We feed back all genuine reviews to our teams in order to continuously improve the service we provide.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

115 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 40% de las opiniones negativas

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3,9

Todas las opiniones

(115)

21 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Regular collections missed at one point…

Regular collections missed at one point and then when those were resolved they would routinely leave the bins out on the road after we requested them not to.
Once they removed their bins when we switched they then left our yard in an absolute state, knocking things overs etc.
Don't bother with them in W-s-M.

28 de mayo de 2024
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

So sorry to hear the problems you experienced with Hills, this isn't the service we normally provide. If you did want to call us to discuss the problems you had please give our Customer Service Team call back on 01793 714950.

Valorada con 5 estrellas sobre 5

Stephanie was great

Stephanie was great, took ownership of my request and ensured that the process of setting up a new contract was very swift and professional

15 de abril de 2024
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you so much to hear of your positive feedback on a member of our team I will pass this on.

Valorada con 5 estrellas sobre 5

Fantastic company to deal with.

Dealt with a lady by the name of Stephanie, she was an absolute star. Answered all my queries and made all necessary adjustments to suit our need. I would highly recommend using Hills.

6 de marzo de 2024
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you for your fantastic review of our team and Hills.

Valorada con 5 estrellas sobre 5

Specifically Stephanie is always…

Specifically Stephanie is always extremely helpful and supportive whether it be skip exchanges to providing waste transfer notes, nothing seems to much trouble. A real credit to Hills.

27 de febrero de 2024
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you for your review of Hills and a member of our team. We always try to give the best customer service we can, it is great to see this noticed with our customers.

Valorada con 5 estrellas sobre 5

A very efficient and helpful Dee…

A very efficient and helpful Dee assisted me with my enquiry, being both helpful and very friendly on the phone. This is our first experience with Hills and I would definitely recommend

15 de febrero de 2024
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you so much for our review. We do everything we can to give a great customer experience at Hills so it is great to see this comes across.

Valorada con 5 estrellas sobre 5

Bin collections

I have only encountered a couple minor issues over the years with hills

Steph was very helpful and has sorted out any issues out quickly and efficiently

she is a credit to your business

Thanks

Jim rees

22 de enero de 2024
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you so much for your review Jim. At Hills we do pride ourselves on our team doing everything they can to get any issues sorted quickly so glad to hear this is happening.

Valorada con 5 estrellas sobre 5

I have always enjoyed working with…

I have always enjoyed working with Hills, especially Ryan Payne, he has helped us no end, always happy, always willing to do more, business is business you can’t buy relationships… Thank You Ryan

17 de enero de 2024
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you for your review, I have passed this on to Ryan and his manager.

Valorada con 5 estrellas sobre 5

Good Service

Stephanie was really quick to respond to my enquiry and has organised our change in contract/ bin efficiently. The whole process was hassle free and easy to complete.

15 de enero de 2024
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you so much for your feedback. We do pride ourselves on great customer service. I will also feed this back to Stephanie.

Valorada con 5 estrellas sobre 5

Great sales support

Excellent service received today from Stephanie and Karen regarding skip hire and commercial waste; all at short notice with very specific requirements. Thank you!

11 de enero de 2024
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you so much for your feedback, I have fed this back to Stephanie and Karen.

Valorada con 5 estrellas sobre 5

customer services was lovely ,Stefany

customer services was lovely ,Stefany
always helpful over the phone
GREAT SERVICE

14 de diciembre de 2023
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you for our great review on a member of our Customer Support Team.

Valorada con 5 estrellas sobre 5

Exceptional customer service- very fast…

Exceptional customer service- very fast response and good value for money. I have found all the delivery drivers are fab too! Stephanie and Heidi are professional in their responses to queries and any issues. I would highly recommend Hills Waste Solutions.

Thomas Powe
Systems and Services Manager
Bishop Road School

6 de diciembre de 2023
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you so much for your great feedback, I have also sent this on to our depots, so they can let the drivers know your feedback.

Valorada con 5 estrellas sobre 5

New Customer to Hills

I am a new customer to Hills and Stephanie Durand-Bastow have been amazing at signing me up as a customer. Answering emails very quickly.
Thank you so much for your help

29 de noviembre de 2023
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you for our great review on a member of our Customer Support Team. We are glad you have had a good experience signing up with us as a new customer.

Valorada con 5 estrellas sobre 5

The company to deal with

Very approachable, professional company, great to deal with. Heidi (who is always on the phone), could not be any more helpful, never let us down. I can wholeheartedly recommend dealing with them. Heidi always resolves our issues, arranged extra collections, no issue too small, feel super valued as a small business. Huge thank you

21 de noviembre de 2023
Opinión espontánea
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Respuesta de Hills Waste Solutions Ltd

Thank you for your review on Hills and Heidi. We always try to help our customers the best we can, it is great to hear that the Customer Support Team and Heidi are doing just that.

Valorada con 5 estrellas sobre 5

Hills have always been super helpful

Hills have always been super helpful, we have used them a number of times and Ryan Payne (our Contact) has been a star, literally taking the time to help me with the waste forms and explaining all key elements. I would highly recommend.

11 de mayo de 2023
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you for your great review. I have passed this on to Ryan and his manager with your feedback. Thank you.

Valorada con 1 estrellas sobre 5

They load in 2,3 hours usually

They load in minimum 2,3 hours usually . Nothing to like !

22 de septiembre de 2023
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Sorry to hear. This can you give us a call to explain what has happened and we can look into this to get it resolved, the customer support team are on 01793 714950

Valorada con 5 estrellas sobre 5

Great customer service advisor

We have been a customer of Hills Waste Solutions for over 3 years. As we have grown, unfortunately so has our waste. Having emailed today to enquire about going up a size, a wonderful young lady called Zoe Ratcliff phoned me back, listened to my requirements, and found me a cost effective solution - without increasing my bin size, and for only £4.50 a week more! Zoe was knowledgeable, helpful, friendly, polite - a credit to the company. Thankyou.

20 de septiembre de 2023
Opinión espontánea
Logotipo de Hills Waste Solutions Ltd

Respuesta de Hills Waste Solutions Ltd

Thank you so much for your great feedback on Zoe Ratcliff. Zoe is a valued member of our Customer Support Team. She works very hard to solve all our customer's queries along with the rest of our team. Zoe will be recognised for this review within the business and will also be fed back to her.

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